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IT Glue integration

IT Glue integration?

173 votes
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Allen Bolderoff shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  AdminTroy (Founder, RepairShopr) responded  · 

Thanks for the votes everyone, we have been watching this thread for a while and are only holding off because this seems like it will have to be a really deep/technical integration to provide the right level of value. It will probably take a ton of development time away from big things like QuickBooks/Xero integrations. We just need to wait for the right time.


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  • AdminTroy (Founder, RepairShopr) commented  ·   ·  Flag as inappropriate

    Our ITGlue integration will be coming very soon to RS! Part of a bigger package of things that includes a bunch of the more MSP focused features we've been bringing to Syncro. Stay tuned - hopefully next few weeks there will be an announcement. Just wrapping up some details.

  • Crosby Loggins commented  ·   ·  Flag as inappropriate

    Hey Troy, one question here - we realized that Syncro already integrates with IT Glue, so obviously the APIs are there.

    Of course ITG is syncing with Syncro more from the "ITG+RMM" angle, rather than "ITG+PSA", but regardless it would stand to reason that most of the code would already exist for Organization and Asset sync?

    Despite Syncro being oriented toward MSPs, we are integrated with other RMM tools and really fit best with RepairShopr as our PSA.

    Is this any closer by any stroke of luck? Thanks for the consideration.

  • Douglas Bradshaw commented  ·   ·  Flag as inappropriate

    Just started using ITGlue and it is amazing. would very much like to see account info and contacts sync from RS

  • Crosby Loggins commented  ·   ·  Flag as inappropriate

    I've heard rumors this may finally be in the works?! Is there any movement that you can report?? This would be absolutely fantastic, and would significantly boost your platform's value IMO with what has become the premiere documentation platform for MSPs. Please consider it! Thanks!!

  • Jason Miller commented  ·   ·  Flag as inappropriate

    Looking at IT Glue and will be pulling the trigger for it soon... Would love to have this integration!

  • glenn commented  ·   ·  Flag as inappropriate

    Just signed up for IT Glue and am trying to decide what PSA to go with. Integration is definitely a key plus. Also using Addigy and asked them to integrate with you too. :-)

  • Matt Weaver commented  ·   ·  Flag as inappropriate

    If this integration was there, I'd literally sign up right now. We're heavily integrated in IT glue and I like the looks of RepairShopr, but syncing with glue is an absolute requirement.

  • Tyler Petrucci commented  ·   ·  Flag as inappropriate

    We would rather see the built-in RS wiki get some development, as well as SECURITY. In other words, hook that password vault up! Each customer has their own wiki page, and on the customer page you add a tab at the top next to Contacts, History, etc. for Wiki.

    It would be nice to be able to upload documents straight to the wiki as well. If you could add template based tabes to the wiki, even better.

  • Computer Pro Inc commented  ·   ·  Flag as inappropriate

    I know there is a wiki, but if there was a powerful module like IT glue it would make Repairshopr the undisputed king of the hill!

    The strength in IT Glue or the (glue part) as they call it is the fact that you can 'tag' or 'relate' things to each other for super quick lookups etc.

    Given the popularity of platforms like IT Glue I think if a product like RS had it integrated it would definitely be unique and put it well ahead of the competition.

    Of if building a similar integrated module is out of the question then at least integrate the ITG product would be the next best thing for sure!

  • apiercy commented  ·   ·  Flag as inappropriate

    Having it sync clients and contacts so they only need to be input into repairshopr and then they sync into ITGlue would be wonderful

  • Cody commented  ·   ·  Flag as inappropriate

    Yes please! We're constantly in both systems. Integration would be PHENOMENAL!

  • Dan commented  ·   ·  Flag as inappropriate

    The real money would be if we could sync IT Glue step-by-step documents into RS worksheets.

  • chris commented  ·   ·  Flag as inappropriate

    I don't want ALL my customers to sync, so I would need to choose which ones (maybe it only syncs those that are ALREADY in IT Glue. I would then like there to be a button in the RS interface under the customer page that would take me directly to the customer's documentation page in IT Glue. I'm not sure it would be help to have it sync configurations (IT Glue's term for assets), but I'm sure some would find that beneficial.

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