Disable customer replies on invoices
Is it possible to disable customers replying to invoice emails? For instance, I invoice a customer and then they reply to it, instead of it showing as an unread reply on the invoice screen, it creates a new lead?
A new lead after 6 months but an unread reply for anything before that
Brian Twitchell commented
I would love to have a flash we could individually set so that replies to either an invoice a ticket after x days would create a new lead. It's not just invoices my customers reply to after 6 months, but old tickets as well.