Disable customer replies on invoices
Is it possible to disable customers replying to invoice emails? For instance, I invoice a customer and then they reply to it, instead of it showing as an unread reply on the invoice screen, it creates a new lead?
I just got hit by this today. I sent an invoice and the recipient was on holidays and their auto-reply created a new lead, and a ticket. I've since turned off create tickets from leads for existing customers.
I thought that another way to achieve this would be to create a new email address no-reply@ and use that to send invoices, but RS only allows one Outbound email address. So a specific outbound email address for invoices would be ideal.
A new lead after 6 months but an unread reply for anything before that
Brian Twitchell commented
I would love to have a flash we could individually set so that replies to either an invoice a ticket after x days would create a new lead. It's not just invoices my customers reply to after 6 months, but old tickets as well.