General
3765 results found
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Create an area in the Time Clock Admin to put in future Paid Day off requests.
When an employee gives notice of a requested paid time off for a date in the future, have a place in the time clock admin that will keep track of this so when that week comes, that day is already put in the totals for the pay period.
4 votes -
User Activity Report
I would love to see an additional report available to admins that will allow me to do a quick overview on what changes a user has made during XX Period for XX User(today, yesterday, last week, Custom date search) If we see some mistakes they made and would like to provide some training or malicious issues; otherwise it would allow me to look at just that user and what changes they have made.
Thank you
10 votes -
Leads - tie it in with the Field Jobs so there can be calendar entries made
Would like to have the ability to tie Leads into Field Jobs so we can create a calender entry without having to create a ticket as the lead may not be a customer yet.
1 vote -
A suggestions or Reminders area on Invoices for customers to see any advice or directions we are giving them
A suggestions or Reminders area on Invoices for customers to see any advice or directions we are giving them
0 votes -
Allow for disabling of auto-updated ticket status
Currently, if a ticket is set to "Waiting for Part" and a comment is posted in the notes, it will automatically change the ticket status to "In Progress". Sometimes that feature helps but sometimes it mis-categorizes tickets. It'd be nice to have the ability to disable this feature.
4 votes -
Integrate reminders with the Notification Center
I'd like to send text notifications to employees whenever they get a reminder.
1 vote -
Add the ability to create customers that only get emailed invoices, not tickets or updates
I have a customer who does not need to be notified of new tickets, I just need to send them invoices when the work is done.
As it stands it looks like I can either default to "no email at all" and then uncheck the option when I invoice or manually check the "don't email" button when I update a ticket
I'd really like a check box in the customer page that says "only email invoices"
1 vote -
Leads - Business name field but now where to enter the information
There is a Business Name Field but no where to actually add the business name only a First and Last on the new window entry form.
4 votes -
Easily Reorder Issue types
It would be nice if we could easily reorder or even group custom ticket issue types, and other customizable drop down lists
22 votes -
Leads: customize status & assign tech
It'd be useful to edit Leads -> Status choices (e.g., Opportunity / New / Lead / Prospect seems redundant). Even moreso, would be awesome to be able to assign a lead to a tech for first contact.
41 votes -
Have a selling device wizard
Your repair device wizard is a great feature. You should also offer a selling device wizard which allows a customer to sell their device directly to the store. It should work the same way as the repair wizard only when they choose their options, it would give a price for the device at the end of the journey which allows them to enter their contact details.
4 votesAgreed — this is something we’re looking at currently.
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3CX Integration
3CX is becoming quite a widely used PBX, to have integration for call logs etc would be great.
91 votes -
Leads Module
Have a comment section on the leads for those who are not yet Customers. Would need to be able to take notes on each interaction so another Sales representative could pick up where the other sales rep left off without having to cloud the database with leads that do not go anywhere (essentially where the customer does not want our service). Do not want to continue to contact them or want to know what options have been presented to take a possible different approach with the customer.
1 vote -
Email Reminder:Tickets Due Tomorrow
Hello
I like the way Repairshopr sends reminder emails, that is very helpful
With the "Tickets Due Tomorrow" email we get the ticket number and the job description, it would be nice if the email also included the client name
At the moment we have to click through to the job to find out which customer
Ideally, the content of the reminder email could be editable in Ticket preferences, but all we really need is for the customer name to be included
Thank you
1 vote -
Ledger Operations
I often work early or late hours when our retail store is closed and because the till is closed I can't input BACs transaction that appear within our bank. Could it be made possible to input Certain types of transactions without the need to activate a till?
2 votes -
Sales/Service Metrics Dashboard
A Live Dashboard that shows the techs total tickets, sales, invoices month to date. Monthly Totals, Top Services, Top Producers, Who tickets are assigned too, Schedule, Etc. would be very nice to have. I currently produce an excel sheet thats viewed on a 42" Monitor in the service department but its not live.
3 votesRemington – Would you be up for sending an example of your report to help@repairshopr.com for us to see an example?
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Add Integration with Password Management (lastpass?)
It would be nice to have a safer way to store, organize, and possibly share passwords that we manage for our customers. I did notice a ruby gem for last pass.
34 votes -
Estimates to invoices
It would be nice for estimates to be removed from the estimates page once they are invoiced, kind of like how the tickets are removed once they are resolved. Can you implement this feature?
1 vote -
Add rolls of coins to register count, give admins ability to edit a drawer after the opening count has been completed
A few things I would like to see happen. The two changes I have not seen posted are below:
1) Ability to count a roll of coins in the opening and closing count
2) Make the "Enter" key go to the next field as opposed to clicking the button at the bottom. (many times my employee's have put in 30 cents and hit enter only to open the draw at 30 cents)
3) Give admins the ability to go back and view/edit a draw that is open. (this way if someone opens the drawer with an incorrect amount, we can…8 votes -
Password Log under Customer Detail
It would be nice to track generic logins passwords, such as those for webhosting, etc.. under the customer's detail page. Also this would need to tie into the granular permissions so that only certain individuals would have access to it. Additional wishlist items in relation to this would be the customer could submit logins to this "Password Vault" from the customer portal without actually retaining any visibility or access to the vault. (Or maybe the submission could just forward into the leads page with some generic text such as: Customer <blank> just submitted a login for review.
12 votes
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