3766 results found

1. RMA Issue

   In our shop, technicians are not really aware of certain details of the company, such as vendor for certain parts, etc. It would be handy to have a simplified version of the RMA section, so that the technician could notice a broken or not working part, and just create an RMA for that part without having it linked to a specific customer or vendor. Also, it would be handy if when an RMA was raised for a part, it was removed from the inventory, and in another RMA flagged section (sometimes I have three faulty parts, all the same type and the inventory says three still here even though there are none). Then the techs can store them physically in another place, ready for return. Admin would get notified, and be able to print them as a file (export as CSV).

   In our shop, technicians are not really aware of certain details of the company, such as vendor for certain parts, etc. It would be handy to have a simplified version of the RMA section, so that the technician could notice a broken or not working part, and just create an RMA for that part without having it linked to a specific customer or vendor. Also, it would be handy if when an RMA was raised for a part, it was removed from the inventory, and in another RMA flagged section (sometimes I have three faulty parts, all the same type… more

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2. Define available hours for business and technicians

   We have different business hours during the week and on week-ends. And I have many part-time technicians that take appointments at various times depending on their availability. It would be ideal if I can define my normal business hours and normal work hours for my technicians during which appointments can be schedule in the field.

   On the schedule, unavailable hours would be blocked (grayed out).

   I know I can somewhat simulate this today using Google Calendar and two-way synch. But it would be best if this can be accomplished right within RepairShopr.

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   under review  ·  Rajesh Agarwal responded

   We do plan to do this eventually, it is pretty far down our list at the moment. Maybe if it gets closer to 50 votes it could happen in a few months.

   Keep voting!

3. Easier way to pay invoice or at POS screen via different methods

   We often get the scenario where a customer wants to pay a bill via more than one method. the most usual is pay some by card and some by cash. i.e. a total bill of 320... customer says can i pay 100 cash and the rest by card. we say yes, but bear with me because this is a really difficult thing to do... eventually, we figure it out but end up with 2 receipts both of which say the total is paid in full even though the first payment was only 100.
   Ideally we would press cash, enter the amount in and if that does not cover the amount of the bill, ask for another payment type, until the bill is paid for. This is mind, particularly with business customers, we may also need a tick box or option that allows us to say that the bill is only a part payment?

   We often get the scenario where a customer wants to pay a bill via more than one method. the most usual is pay some by card and some by cash. i.e. a total bill of 320... customer says can i pay 100 cash and the rest by card. we say yes, but bear with me because this is a really difficult thing to do... eventually, we figure it out but end up with 2 receipts both of which say the total is paid in full even though the first payment was only 100.
   Ideally we would press cash, enter the… more

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4. net profit calculation on Sales Summary (Profit & Loss) report

   Just been going over a few figures and was checking the sales reports and thought it would be great to also see the net profit as a percentage so we can see as an overview, what our percentage rate is running at. Very useful when setting or revising pricing policies :)

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5. Product tracking feature!

   So we use an app called "slice" which automatically tracks products you've purchased simply by scanning your email accounts. We use Amazon, eBay, etc to purchase parts and without entering any data at all to slice, it automatically scans our email account and will give us status updates of our products, such as ETA, delivery, etc. I think this tool would be invaluable with repairshopr for a number of reasons: 1) clients would be able to get automated updates of special ordered items if they choose, and we as techs would be able to go to the parts section and quickly be able to see what the ETA of an item is, all automated.

   Just my 2 cents...

   So we use an app called "slice" which automatically tracks products you've purchased simply by scanning your email accounts. We use Amazon, eBay, etc to purchase parts and without entering any data at all to slice, it automatically scans our email account and will give us status updates of our products, such as ETA, delivery, etc. I think this tool would be invaluable with repairshopr for a number of reasons: 1) clients would be able to get automated updates of special ordered items if they choose, and we as techs would be able to go to the parts section and… more

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6. Integrate with Instant Housecall

   Instant Housecall is gaining a really good traction with a lot of computer techs in a lot of communities. Would be awesome to have a similar feature like Team viewer has. The owner is super awesome and i Know he would love to help in any way he can. Keep up the good work guys!

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   under review  ·  Robert Reichner responded

   Thanks for the suggestion. We looked into this a while back and will revisit.

7. Contract Tracking by User

   Need ability to see who/tech that is adding notes, sending emails, or making changes in contracts.

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8. Ticket Counter (new tickets, ongoing tickets, etc) available for integration onto a Website, and a display tv in the Store

   It would be really helpful if there was an option to have a ticket counter (new tickets, ongoing tickets, etc) available for integration onto a website (to show how busy we are), and a display tv in the store. We sell 'emergency beat the queue' service to customer that need repairs done quickly, and being able to show the customers '45 new tickets' on a live counter would help this greatly.

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9. usb drawer pop-open

   recently I posted a comment on an existing planned feature; the printer drawer-open integration. I don't know if comments really are the best way to inject ideas on an already existing subject, so I decided to make a separate post.

   Not sure if devs are aware of this handy gadget, but a better solution would be to integrate with usb drawer open devices.

   The device is simple, cost-effect and equipment agnostic, so it works with all cash drawers.

   These devices can be purchased for $20-$35 wholesale and retail for $50-$75, so its cheap to say the least and provides the most flexibility on equipment.

   recently I posted a comment on an existing planned feature; the printer drawer-open integration. I don't know if comments really are the best way to inject ideas on an already existing subject, so I decided to make a separate post.

   Not sure if devs are aware of this handy gadget, but a better solution would be to integrate with usb drawer open devices.

   The device is simple, cost-effect and equipment agnostic, so it works with all cash drawers.

   These devices can be purchased for $20-$35 wholesale and retail for $50-$75, so its cheap to say the least and provides the… more

   10 votes

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   under review  ·  Rajesh Agarwal responded

   Hey – we have an idea of a solution, but can you give us some more details/links/etc?

   A usb drawer opener would be fine if it had a javascript API so we could control it from a web browser.

10. Failed Recurring Charge Auto Retry

    Would like Failed Recurring Card Transactions to have the ability to auto retry daily or every so many days.

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11. The 100% PERFECT SOLUTION for having MULTIPLE Phone Numbers and Email Addresses instead of using SUB CONTACTS !!!

    Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

    References: These are the problems that exist that drive me crazy, and I know everyone else hates too:
    - Sub-contacts of a business almost always need to reference data from the “main” contact (office phone, address, etc) which requires entering the same data multiple times into any sub-contacts. This requires excessive re-entry of information that is overridden when a new sub-contact is assigned to a ticket. (http://i.imgur.com/md7lfsx.jpg)
    - Sub-contacts do not pull a CID lookup, even when set as the assigned contact for a ticket. (very annoying)
    - Sub-contacts do not support customized phone numbers other than Phone and Mobile. (very weak. What about office numbers with extensions?!)
    - Sub-contacts of a business often need to exist twice – as an individual and a business sub-contact, even though the info is the same.
    - Sub-contacts have no way to reference their relation (assistant, mother, accountant, co-owner, etc) to the “main” contact (without changing their name, which is retarded)
    - Sub-contacts do not support “sub-businesses” – like companies with multiple offices (eg. separate medical offices with shared staff)
    - Sub-contacts for individuals (like family members in the same home) seems logical, but is super messy and is impossible to keep organized.

    Deduction: I consider sub-contacts to be “piggyback” contacts and are a poor solution to connecting/grouping “real” contacts together. I know this is a serious overhaul of a module, but it CAN be done – and the sooner it’s done, the easier it will be. Sub-contacts as a feature needs to be ELIMINATED, even if that means we have to manually re-enter all data that is currently stored as sub-contacts. I would normally say “depreciated”, but it’s so horrible that I really think it needs to be taken out back and shot.

    Metaphor: Sub-Contacts are Windows Vista, and “Linked-Contacts” are Windows 7. (Okay, enough mean words…)

    Application: Instead of seeing “Sub-Contacts” in another contact’s page (which are required to be created/edited from within that “container contact”) – you would simply be able to “Link” contacts that already exist together (http://i.imgur.com/EbSSEpG.jpg). You could very quickly link or unlink related contacts to either a business “container” account, or even to other individual customer accounts (useful for families).

    STAGE 1 – “LINKED” Contacts:

    1. Every sub-contact that currently exists needs to be converted to a “real” contact – meaning they have their own customer page, their own phone number, their own email address, etc. (In reality, sub-contacts all should have this, but may not because they live in an imaginary world where they are not bound by the same security checks as real contacts.)
    2. Businesses should not be attached to a “main contact”. As it stands currently, the business name is more of a “nickname” for the customer than what it should be – a CONTAINER! A business is nothing without a contact, and most contacts are not the business. (The only appropriate example is a sole proprietorship who never has plans to have another employee – good for them.) Otherwise, businesses are a “folder” for the employees – which are the “files”. (these metaphors are brilliant, I know)
    3. A business and a contact are not the same thing. A business needs to be created differently that a contact. (While I love the convenience of being able to create a contact and have them associated with a business instantly, you should not be able to edit both the contact and the business as one).
    4. Businesses should have their own “customer page” but should not be able to have any data (tickets, estimates, etc) assigned to them directly. The account page for the business would show all “linked-contacts”, along with ALL data (communication logs, tickets, invoices, estimates, etc) for EVERY one of the linked contacts, all in one central place (like a container).
    5. Creating a ticket for a business would force you to choose one of the linked-contacts as the assigned contact. You would not be able to create a ticket just for “The Business”. This would ensure that someone is always responsible/assigned to the businesses ticket.
    6. The business would be allowed to have address(es), and phone number(s) – which would automatically associate to any linked-contact that is assigned to a ticket for the business.
    7. Individual contacts could be used for individuals as a personal account – showing only the contact’s private data (tickets, estimates, communication, etc). However, if a ticket is made for the business (with the linked-contact set as the assigned contact) that data would be linked only to the business container account, and would not show in the individual’s private customer account.
    8. Any ticket/data that is associated with a business account would reference the business’s information, in addition to the linked contact – specifically the CID lookup feature. Meaning, the system would be aware that a ticket is “for” a business “on behalf” of a linked-contact.
    9. Business “container” accounts would be able to link to other business container accounts – useful for businesses with multiple locations, but different owners (like franchises). You would be able to see that a call may come in from “Taco Bell Largo” but it’s actually going to be billable to “Taco Bell St.Pete”, which is part of the same franchise, but has a different owner and set of assigned contacts – which would help eliminate accidental association with incorrect contacts.
    10. Individual accounts could benefit by linking multiple family members together. Even if they don’t live together, it’s nice to associate people who are part of the same family – especially when they sometimes pay for other family member’s invoices.
    11. Although families would not be a part of a “container” account (like a business), you would have the ability to view ALL data related to all of the individual linked-contacts – in case one of them is referencing a ticket for a family member. This would be very helpful for cross-referencing work across different accounts.

    ***** SEE COMMENT SECTION FOR CONTINUATION OF “STAGE 2” (ran over text limit) ******

    Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

    References: These are the problems that exist that drive me crazy, and I know everyone else hates too:… more

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    started  ·  Rajesh Agarwal responded

    We recently added multiple addresses, more to come.

12. Canned responses to Leads and Customer windows

    It would be nice to send canned responses straight from a Lead when you open it to process. Or make a customer and send a canned response from the Customer window.
    This way we would not have to create a ticket to send canned responses or we wouldnt have to use estimates, because we are using canned responses to send estimets to customers.

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13. Ticket attachments sent to customers (RepairTech)

    can you add the ability for tickets attachments (specifically repairtech reports) to be sent to the customer.

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14. Workflow Reminders

    I know we already have a daily and hourly diagnosis reminder that is sent through email. Would it be possible to add a feature that reminds technicians of general workflow? Not only diagnosis reminders, but a simple time untouched reminder. I think it would also be better if this was not done through email, but through SMS. If not SMS then I suppose it could be setup through Slack.

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15. set ticket priority based on email priority

    Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!

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16. Reporting for Parts Ordered on Tickets

    I have multiple locations and need to track the dollar amount on the parts ordered for repairs. Ideally I would like to give each store a credit card and let them order their own parts but I cannot do that without a way to track the transactions. If I could run a report that says Store "A" bought $2000 in parts to repair customer computers then I could take my credit card statement and match the number up.

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17. customer purchase

    Hello, I like the idea of the Customer Purchase feature. However, I would like to know if the fields are customizable where I can add or remove specific fields. RIght now it's really basic. I want to get more in detail with being able to select the carrier, storage/memory, model, etc. Something similar to the customer kiosk where they go through each detail. Also, after adding the item, we want to be able to track any parts that are needed to refurb the item and account for those to get the total cost.

    18 votes

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18. Follow-Up Reminder Report

    We would like to be reminded after 6 months of an invoice being posted to call customers if they have not had any additional activity with our business. This would be helpful from a customer service perspective, as well as to drive additional business.

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19. Add charges overview to Ticket print out.

    We like to provide paper work with a job when it's collected, but currently we are having to print off multiple sheets of paper to ensure has details of the jobs notes and invoice details.

    Would it be possible to add the charges applied to a ticket to the print out template so everything could be included in one print?

    Many thanks.

    12 votes

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20. Tickets Dashboard Memory

    The Tickets screen does a great job of remembering Grouping but does not remember (for example) the selected technician. So in terms of job management this is the main screen that each of our techs uses so it would be nice if it could hold this information when flicking back and forth between screens as it does with Grouping
    Thank you
    Greg Williams
    Lincoln Computer Centre

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