I suggest you ...

Add Ticket Subject to Ticket Comment Email

A lot of my customers will have multiple Tickets open at a time, and of course they keep track of words better than numbers. I'd like to be able to add the Ticket Subject next to the ticket number in the automated email that's sent when a comment is made. That way they know what is being discussed.

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    Rami shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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