General
3766 results found
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Customer replies shown on front welcome screen
We frequently receive replies via email, which currently display only in the customer index. I feel it would be better, to display any replies to emails on the front page, that when we log in of a morning, immediately we can see any replies. Another suggestion would be to somehow display a notice (a number or flag) in the top menu bar, that way we can see there is a reply.
2 votes -
receipt cash
Is it possible to select which type of payment prints a receipt? For example, we do not want to print receipts for cash transactions unless requested.
1 vote -
Minimum Labor Charge
Would be good to have an admin option that would automatically round up the invoice to a "Minimum Charge"
For example, we have a $55 minimum charge for Helpdesk jobs no matter the time taken. So if we add 15 mins which equates to $32.50 on our normal rate. It should round up automatically to equal $55.
30 votes -
Virtuemart integration
Virtuemart integration that syncs products, customers, invoices, etc...
7 votes -
New ticket screen should show tech name instead of tech email. Same with Assigned Tech field
We use generic email addresses for the calendar sync, such as tech1@, tech2@, tech3@, etc. When creating a new ticket or viewing a ticket and changing the 'assigned tech' field, it doesn't show the tech name, but only the email address.
It's become insanely difficult to remember which tech is which generic email. If the fields just showed user's name field, then this would be solved. As we grow, this will only become more of a pain.
1 vote -
Add Has-Image (or similar) column to the Inventory Export CSV
There is no column in the exported inventory from which to view this data. How can I tell which items have images and which items don't without opening all the items.
1 vote -
Appointment Booking - Different Hours
Some days I have technicians working at diffrent hours. I would like available times mon, wed, fri & tues, thurs to be different from each other.
8 votes -
New Customer Search Fields
Doing a marketr campaign, I realized there are a few parameters missing to search customers by. I think these parameters could allow for extremely useful marketr campaigns.
Ticket Status (ie. New, In progress, Resolved)
What type
Time since last update (days)
Orphaned Invoices (not connected to ticket because retail)
Time since last paid invoiceThis would allow marketr to follow up with customers after a repair with a custom message, to auto-email customers who haven't picked up a device, and to mimick a repair follow up email but specifically tailored to customers who bought a device. Because it's a marketr,…
11 votes -
Add read privileges to the calendar.
Entries need to sometimes be edited or deleted, and the current configuration doesn't allow that.
1 vote -
SMS ticket updates - simplify
The method of contact for a customer is likely to be the same throughout the ticket duration, would it be easier if all tickets comments were sent by sms if sms was enabled and email if not. Alternatively if there was a preferred communication option (email or sms), seems really complicated at the moment in that you need to enable sms, select dont email, insert the sms message and then insert text into the email body. If their was a radio button or drop down that gave an option for sms or email.
12 votes -
Single Page Kiosk Mode or Self Services (Enhancement 2)
Hi repirshopr team,
my customers and I love the Self Services option.
But it needs more options.I quote here:
When a customer checks-in and a ticket is created through an actual kiosk the ticket field is limited to "issue" only and doesn't have the ability to include other relevant and useful fields such as device passcode, device type, etc at time of intake.and add here:
I would also like to know, how did the Customer find us, 'Referred By' drop down box would be use full. Also would like to have some of the 'custom ticket fields' and…8 votes -
Add Username and Password to get Images from Secure sources
When adding images to products, we want to be able to get images from a URL which requires a username/password for authentication.
3 votes -
Analytics for Marketr campaigns in RepairShopr
It would be very useful to have better analytics for Marketr campaigns:
Which email addresses have opened the campaign emails, and when
Which links have been clicked within the message.
I.E. in a similar vein to MailChimp.
5 votes -
time clock ip addresses
would be handy if the time clock would log the ip address used to clock in.
I use it to monitor staff but at the minute, if they are running late, they can just clock in using their phone and Im none the wiser about them being late to work.
My till has a fixed IP address so this way I could tell they logged in via the till
9 votes -
I want to be able to have an inventory item where I can enter any value and we auto-calculate the cost
Hello, thanks for your help, but This is not solution for my Problem, I received every day Payments for wireless service, $10, $20, $30...... Different Amounts, My income for example is 9%, my cost is 91%, for example for Simple Mobile i need to create 11 Products for the same topic, Payment Simple $10, $15, $20, ........., I need to create 1 product and the cost is 91%, please I think that you need to create other option for Price Cost, when I did Percent option, it's imposible because When I create the option to share and place the value…
1 vote -
Customizable Subscription templates
We have some services that are billed automatically. We would like to have the terms and features of those services be sent out automatically with the invoice. So we would like a separate (or maybe multiple separate) templates that can be used for recurring invoice templates. This needs additional information that doesn't typically appear on an invoice, and would probably be a bit much for a line item.
This would probably work out great for businesses that are selling VOIP plans, backup plans, etc.
4 votesCould you try putting those details in “Customer Custom Fields” – there should be a tag for that to go into your invoice template.
This might be a workaround that gets you pretty close..
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add a feature in the security groups to prevent selling below cost or set a minimum sale price
I am trying to keep count of my inventory. And I do not want one of my employees to go and sell a part for $0 or $1 just to get it out of the inventory when it cost me me $100.
I suggest you either add a property to the items called minimum sale price. or you add a feature in the security group to prevent selling below cost
6 votes -
More Powerful Template Variables / Scripting
We need better variables for use in templates. For example, we have a custom url in place that makes use of the API and frames to integrate the RepairShopr user profile into our website.
An example URL for us is:
https://example.com/helpdesk/#my_profile/00000000000000000000000/indexor
https://example.com/helpdesk/#my_profile/v2/invoices/0000000
But there does not seem to be a way to integrate custom URLs into the templates in this manor.
3 votes -
Online Account & Online Payment Improvements
Everything I am referring to below is located in or should be located in a clients / users "My Profile" dashboard. Where they view tickets, invoices, make payments, etc.
Ability to create a username and password at any time after they lookup their ticket. Or even the ability to register an account when first submitting a ticket. The ability to create multiple usernames and passwords associated with a single account (business accounts), with some basic permissions configurable per account. For example, one user could only be allowed to submit tickets, while another user can also manage payment options / approve…
6 votes -
Tax rates for recurring invoice
In CT we have a different tax rate that applies to most of our MSP services. We want our default tax rate to remain the sales tax, but recurring invoices we want to be the separate MSP tax rate. Can we set which tax rate per item in the recurring invoice?
0 votes
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