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  1. Customer phone number in subject line, automatically assigns lead

    We have a PBX system where a customer can call and leave a message. We can setup our system to email an attachment of the voicemail to our repairshopr email address. The system will add the customer phone number to the subject line of the email it sends. We would like email rules to automatically match the phone number when it appears in the subject line and assign the ticket to the customer.

    24 votes
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  2. Icon Change for opened emailed invoices

    In the invoice list there is a little closed envelope for invoices that had been sent. I suggest changing that to a little opened envelope when they have opened the invoice email so we can see from a glance the emails that have not been opened.

    3 votes
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    1 comment  ·  Admin →
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  3. Search repairs by asset

    Make it so you can look up past repairs by serial number or asset fields. This would make it so much easier for us who repair fleets of devices and this allows us to go back and look at repair history. Would also make it easier to handle warranty repairs.

    9 votes
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  4. Splitting Purchase Orders

    First forgive me if this has been suggested somewhere else, but it gets rather daunting searching all of these even with the search function.
    I when I place orders with some of my distributors I will not always receive a whole purchase order in one shot. Most of my orders will have to be $1000 to get free shipping.
    With that being said if I have 20 line items on one purchase order my vendor will usually break that up into 4 or 5 invoices. All being shipped from different warehouses and being billed separate. So in repairshopr I have…

    22 votes
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  5. On the invoice manager page can you add a total at the bottom of the "totals" column. Thank you

    It would be help full to have a total when searching unpaid invoices.

    1 vote
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  6. View item on warranty

    It would be extremely useful to be able to see the actual item that is tied to each warranty listed. When you sell a lot of items on an invoice or you have a customer that pays a lot of invoices, it is difficult to narrow down exactly which item is covered by which warranty listed. We use a general 90 Day and 1 Year warranty template for hundreds of items that use the same type of warranty.

    If the item was listed on the warranty that is tied to it whether under customer details, on the invoice, on the…

    4 votes
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  7. Flag low inventory for a particular category or sub-category

    It would be wonderful if I could flag a specific category or sub-category as being low on parts.

    We purchase quite a few items from NewEgg when they go on sale from various manufacturers. This results the shop stocking 2-5 different manufacturer's products that go in the same sub-category. For example, we have multiple inventory parts under DRIVES > 2.5" SATA HARD DRIVES. As a manager/owner, I may not necessarily care if we run out of a specific 2.5" hard drive, but do care if we are running low on 2.5" SATA HARD DRIVES in general. So, if we get…

    0 votes
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  8. Add business name to "customer details" widget

    I'm not sure why this isn't around, but using the Custom Widget module there is no way to gather Business Name in the widget. So now we're getting all sorts of leads coming in and we have no idea who the potential customers are. Can this be pretty swiftly added? Just a check box for "Request Business Name" to the Customer Detail widget for the web would be phenomenal.

    2 votes
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  9. Have a Column for Description on the Purchase order Tab.

    Its really hard to figure out which order your parts come from when your package doesnt have the vendors name on it. I have to click on each order to see if thats it. Also I could then search for a part on the purchase order tab to see when and where I purchased from last.

    4 votes
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  10. Add UPC code into repairshopr that syncs with woocommerce

    I noticed there is a sku column when you import products into repairshopr. When you sync with woocommerce it seems that woocommerce generates it's own UPC number for each product. Any chance there is either a way to import our own upc code that matched the ID code in repairshopr?

    2 votes
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  11. Multi Store Color Coding

    Support suggested I post my idea here.

    We're a big chain with 5 stores, and sometimes a tech is logged into a different location than where he is actually at, causing a ticket to be created, and thus needs to be transferred.

    Would it be possible to have the top banner a changeable color, similar to how created users can have colors assigned to them? Our stores already follow an internal color scheme for transfers, so it'd be a simple way for our employees to easily identify which of the 5 stores they are logged into at the time.

    7 votes
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  12. estimate manager

    need to make it so the estimate creator can filter their estimates so they can work their leads for multiple salesmen or at least add a field on the manager with the creator

    1 vote
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  13. Flok integration

    Would love to see Flok integration. www.flok.com. It's a digital punch card/app/notifications system. We just started using it for our customers and would be awesome to have work with Repairshopr.

    1 vote
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  14. checkbox for renewable products in inventory

    please add a checkbox on the product details page to check if that product should be renewable.

    that would give the availability to select the next renewal date when added to an invoice.
    And would also create the recurring invoice or a recurring ticket automatically when expired.

    7 votes
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  15. Profiting From Reactivating Past Customers

    Digging for gold in your own data is always cheaper and more profitable than prospecting elsewhere.
    I wanted to run a report of past customers who we had serviced more than a year ago but I couldn't find a way of doing it. Support suggested I post the idea here.

    It would be really useful (and profitable) to be able to run a report by Issue Type with a Date Filter so we could pull out past customers to email through Marketr or export and use in another email program.

    Thank you.

    1 vote
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  16. Estimates, Tickets, and Parts Orders do not work well together

    The workflow for making an estimate, getting approval, making a ticket, and then ordering parts is cumbersome. Right now,if we get a request from a client for something, we make an estimate with all of the line items on it. There is no-where to put any notes about the URLs that the parts are coming from. For that we need to make a ticket but the charges can't be on the ticket yet. Once the estimate is approved, we have to go back to the ticket and manually add all of the items on to it using the parts order…

    13 votes
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  17. Audit or History Log for Leads Area

    Please create an "audit" or "History" for the leads area. It would be great if it was EXACTLY the same as tickets/invoices.

    Why not have this and keep everything uniform?

    1 vote
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  18. Require us to either choose an asset, select an existing one or choose "no asset"

    Right now it is too easy to forget to add an asset. Maybe if there was a pop-up that asked "are you sure there is no asset for this ticket?" upon ticket creation it would be easier to remember to add them.

    1 vote
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  19. 3 votes
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  20. Purchase order cost view

    We have our cost in the inventory view not visible to our technicians. This is great but when in the purchase order, if they insert the part, it will show the part cost. It would be great to have the option for the part cost in the purchase order to not be visible.

    2 votes
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