General
3766 results found
-
Servicepower Web portal
Would it be possible to integrate with the servicepower portal,
It would be great if repairshopr could retrieve tickets from there system and then update there system as we update repairshopr.
Would save a lot of double inputting.6 votes -
integrate with Merchant Warrior
We need a good merchant integration for New Zealand and Merchant Warrior seems to be the only decent one around.
Any chance you can integrate with RepairShopr?3 votes -
View customer map on a bigger Google Map
Is it possible to add a link to open the google map of customer in a new full screen google map window. The map is quite small and we have so many customers in this map it is just completely red. If we then zoom in a little, we lose the overall view.
7 votes -
Pay Now Option In Estimate Approval
When an estimate is approved I would like to have the option to have the customer either pay now or leave a deposit. I don't think it would be that difficult since customers can pay for invoices using the customer portal.
51 votes -
clone ticket custom field types.
when creating custom field types for tickets it would be nice to start with something already made then add the ones you want.
I have 3 of them that are identical, the only difference is the worksheets they create.10 votes -
Integration with Naverisk
It would be great to have integration with INaverisk just like how the RMM feature for MaxFocus work so when an alert comes up, there would be an area within RS that shows the alert and you can convert to a ticket or clear the alert accordingly etc.
8 votes -
RMM integration with ITBrain
It would be great to have integration with ITBrain from Teamviewer just like how the RMM feature for MaxFocus work so when an alert comes up, there would be an area within RS that shows the alert and you can convert to a ticket or clear the alert accordingly etc.
1 vote -
Attachments size
Can we request to add file size near the each and every attachments. this will support to identify quickly unwanted attachments such email signature images.
0 votes -
Make due date customizable on /tickets page
We are working on implementing due dates better in our workflow but it is challenging to have to go into the ticket to change a due date. It would be really awesome if clicking on the due date would bring up maybe 4 quick change options such as, now, 1 hour, 24 hour, 7 days.
40 votes -
ScreenConnect Integration on steroids
I was really excited to see ScreenConnect listed in the extensions! My two favorite things coming together like peanut butter and jelly. Setup was easy. I would like to suggest some next step features for this pairing.
1. Maybe the easiest to implement. When you create a session from within a ticket, an invitation email is sent to the user. Maybe the flow is like check box for "send invitation", if you enter an email address, it will go to that email address, but if you leave it blank it would go to the user's email address if you have…14 votes -
More control over Remote access, limit access
I've found that we need more control over the remote access to RSr, both with the app and the main web interface.
On the app, it would be nice to limit access via the security groups settings. So that could be controlled in the same place all the other settings are for each group.
Some people would get the big view as it is setup now in the app, kind of an everything view and other security groups may be limited to see only open invoices and related customers as an example.
it would be nice to limit access to…
4 votes -
Photos Within Tickets
Thumbnails instead of image.jpg each time. Also, would be a great idea to be able to edit the name of the photo before OR after it is uploaded.
17 votes -
Log support time against a contract without opening a new ticket.
If a contract customer pays for time used at end of month, need to be able to log those support calls without opening a ticket for each one, then add the total to the monthly invoice
2 votes -
Ticket Replies - add link to the ticket for the end user
When we reply to tickets for our users (customers), the e-mail they receive does not include a link to their ticket in their profile.
Example: We have a company that users have multiple tickets open that are related and when we ask a general question about it they always write back and say "can you please tell me what this is in regards to?"We added the ticket subject and ticket number to the ticket reply, but the link to the ticket would be quite handy for the end user.
22 votes -
Make the signature pad larger on mobile screens
My customers sign my intake forms and invoices on my iPhone 6 Plus with a stylus, but this is made unnecessarily difficult by the fact that the signature pad only takes up half the screen in landscape mode, and goes off the screen in portrait mode.
A large phone screen with a stylus should be a great way for customers to sign.
Please make the scaling of the signature pad more intelligent. It should not be cut off in portrait mode, and it should be almost full-screen in landscape mode on a phone.
11 votes -
Device Repair Widget for Mobile Browsing
Most of our customers go to our website on the mobile phone, and it is almost impossible to use the current Device Repair Widget on a Mobile Phone.
If you could make it mobile friendly that would rock. We would see a big uptick in Online Bookins.
3 votes -
Allow selection of labor rate to charge when updating ticket and selecting "Charge time now"
It would be nice to select the labor SKU before charging time to a ticket. Currently, you must edit the invoice with the correct SKU or View Logs on the ticket timer module and edit. Both of these methods make it difficult to streamline the billing process. It would be nice to have a default labor SKU with the ability to change labor SKUs. Thanks!
2 votes -
Ability to adjust Ticket # on new ticket screen.
We have thousands of pre printed tickets with numbers already on them. We would like the ability to adjust the ticket number while we are creating the ticket to match. Also, it would be nice to have different ticket number ranges depending on the ticket type. For instance, a remote support session creates a ticket in the 1000 range, while a virus repair creates one in the 10,000 range.
1 vote -
Prevent RS from sync inactive Xero inventory items
Xero have recently added the ability to make inventory items inactive. It would be great if RS would honour this when it sync's items. So any inactive items in Xero do not show or sync to RS.
Would be very useful for us as we use inventory items in Xero to map sales in RS to certain sales accounts to make sense of our profit and loss.
1 vote -
Images
Would like to see product and category images on the pos system. Example I would click a apple logo, then iPhone image, then product or service using images. There is much text and hard to train and be duplicatable using the system. I need like aMcDonald's ordering system for the repair industry. Simple, easy and visual for the employee.
4 votes
- Don't see your idea?