Single Page Kiosk Mode or Self Services (Enhancement 2)
Hi repirshopr team,
my customers and I love the Self Services option.
But it needs more options.
I quote here:
When a customer checks-in and a ticket is created through an actual kiosk the ticket field is limited to "issue" only and doesn't have the ability to include other relevant and useful fields such as device passcode, device type, etc at time of intake.
and add here:
I would also like to know, how did the Customer find us, 'Referred By' drop down box would be use full. Also would like to have some of the 'custom ticket fields' and maybe the priority.
I know that you have upgraded the Widget Flow, but this is way to complicated for most of my customers. they can't provide all these extra details. they don't know what is wrong with the device nor what type of computer they have.
I'm sure lots off other user here would like to see this happening too.