I suggest you ...

View currently running timers from admin area

We want to be able to view which tickets technicians are working on in real time from the admin dashboard. Essentially office manager / operations manager can get an overview of what everyone is working on and compare it to what needs to be done and reassign tasks without having to interrupt technicians to ask them what they are doing.

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    Chad Kempt shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    2 comments

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      • Danny Hernandez commented  ·   ·  Flag as inappropriate

        This would really help. We just started using RepairShopr and accidentally left a ticket timer running through the weekend. There was no notification or alert of any kind that could be set.

        We also noticed there is no way to force a tech to start the timer on a ticket. One feature that I do like is that the tech can only have 1 ticket timer running which forces them to focus on 1 ticket at a time.

      • Chris commented  ·   ·  Flag as inappropriate

        Although we do not use this much as its not a very good feature right now this is a good idea. Repairshopr is lacking some needed reports.

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