I suggest you ...

Display link to invoice on 'multiple tickets on one invoice' ticket.

When you create an invoice it displays a nice link on the ticket so you not only know its been invoiced but lets you hit a link to view it, perfect. However, when you utilize the 'multiple tickets on one invoice' feature, the individual ticket not only shows 'not invoiced' but it also has no link even though it is indeed linked to an invoice number along with the other tickets. You can see a tiny little icon in the 'add charges to tickets' area that when hovering over says its been invoiced. But creating a proper link like a normal invoiced ticket doesn't seem like it would be very difficult to implement.

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6 comments

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  • Randon Trowbridge (Blue Thumb Technologies) commented  ·   ·  Flag as inappropriate

    I almost posted this same subject... I see its an old request, so any updates on if this is being worked on?

    I hate that it current doesn't show the linked invoice to a ticket that is sharing an invoice with another. I current put a comment in saying that charges are on invoice #XXXXX... or something of that sort, but having the progress area show green with the linked invoice would be perfect.

  • Pat Foraker commented  ·   ·  Flag as inappropriate

    Agreed, this need a little bit of polishing up here! I am thinking that if the ticket is marked as resolved, then when all the shopping cart charges are pulled into and invoice, either manually or by recurring invoice, then link those tickets and mark as invoiced. On a side note if would be nice to have an option to keep reoccuring tickets from pulling in charges that are on tickets that are still open. We can't auto email anything out because of this, you can have tickets that cross over the billing cycle and things get split over 2 monthly invoices, it would be nice to keep this from happening by saying only pulling charges from tickets of a set status "resovled" or something like that.

  • Scott Peeler commented  ·   ·  Flag as inappropriate

    This is a logical argument that I would agree with. Considering multiple invoices can be linked to the same ticket, then why not make the reverse possible? I know that you can add ticket charges and group them all on the same invoice. However when viewing the tickets you still see the pesky red "3. Invoiced: No" block on the Progress section. Plus without a link to the invoice there is no way to find the invoice number where the charges were added without manually searching through all of the customer invoices. It seems to be that this would be fairly easy to implement.

  • Bea commented  ·   ·  Flag as inappropriate

    We have the same problem with tickets that are pulled into an invoice via shopping. They are not being changed to invoiced. As per your support team this is by design, which makes absolutely no sense. We handle hundreds of tickets in an average week and go through a double check of the resolved tickets, before invoicing them. We group the tickets by resolved status for that purpose. Leaving the already invoiced tickets as resolved and having to click into each to see, if it was invoiced, or to mark it invoiced is a huge waste of time. Please fix this ASAP! Thank you!

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