I suggest you ...

Send emails from own SMTP

Would be great to be able to send mail from own SMTP server or gmail, this would allow to get rid of "send via reply.repairshopr.com" notice in customers' inbox and also keep sent messages in sent folder for offline access or IMAP sync between devices. It seems every network printer or CMS or hosting is capable of send from custom SMTP server. Thanks!

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    Mark Miller shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    15 comments

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      • Glenn Pearson commented  ·   ·  Flag as inappropriate

        I am currently on trial and did some tests... customers rang me to say someone is sending emails from a company called repairshop.. I have phone number on the email...
        Please help sort this..
        Love the software but this will stop me using it...

      • Rob commented  ·   ·  Flag as inappropriate

        @Zack and any others:

        While I want this feature in the worst way for the obvious reasons, I suggest you look at your SPF and DKIM records/settings. While the RS system is definitely masquerading our email addresses, they are using Sendgrid for email delivery which is not a rinky dink provider.

        Use www.isnotspam.com as a test interface to see where there could be some issues with our outbound emails through RS.

      • MIchael Jones commented  ·   ·  Flag as inappropriate

        Has this been actioned? I am wanting to send out using googles smtp under my domain name as posted above but given how old this question is has this function been sorted yet?

        Right now I have to save the invoice as PDF and then send out using outlook as I really don't want the reply.repairshopr.com showing up when sending invoices to clients.

      • Paul Garza commented  ·   ·  Flag as inappropriate

        We often have issues with customers claiming they did not receive invoices and it would be exponentially easier if we could use our companies domain via Google Apps. We've ended up manually sending invoice PDFs because of this issue.

      • Hesam commented  ·   ·  Flag as inappropriate

        One of the reasons that prevent us from moving forward with this service is the fact that the emails are not being sent from our domain.

      • Douglas Bradshaw commented  ·   ·  Flag as inappropriate

        I too am out of votes, but I would really like this feature. I had to change my settings for the reply address back because customers were not getting my messages.

      • Tim Nyberg commented  ·   ·  Flag as inappropriate

        Agreed, clients need to see "our" domain only, of course. This is part of our professional image with our clients.

      • Rob commented  ·   ·  Flag as inappropriate

        Is anyone else having problems with soft-spam or blown out spam scores when sending out emails while using a custom domain and custom reply to address? Our reply to address is an internal address that reroutes to the <companyname>@reply.repairshopr.com address.

        We're having things like our logo and other graphics not showing up in the emails our customers are receiving as if the email is potentially dangerous.

      • Rob commented  ·   ·  Flag as inappropriate

        Yup. I imagine this would be relatively easy to implement with Google Apps

      • Scott Rippy commented  ·   ·  Flag as inappropriate

        I'm out of votes for today but this was be great. I always tell my clients that it looks more professional to have your own email as oppose to you a public one. No offense RS!!

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