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  1. Add from inventory Search suggestion

    Could you have the product search in the Add From Inventory search a products description as well as the name? We use a weird naming convention ie PCMIAFXXXXXX, with a detailed description ie bench labor. And being able to type "labor" would be great. Thanks!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Asset Tracking

    To be able to track customer assets when they come in for service, should be able to track multiple asset per customer and to be able to have a history of when that asset came in and what was done, kinda like ticket history for a customer. Be nice to be able to turn this feature on or off. Must be able to track at least ticket history be nice to be able to track other items such as when something needs maintenance, license renewal (marketing :P). Fields for the asset could be serial number, make, model, etc. Also would…

    14 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Categories in POS Screen

    Seperate Items by Category for Quicker Checkout.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. add take picture to tickets in mobile mode

    Being able to add pics using my smartphone camera to a ticket when onsite woukd be great. Had to report back to a companies ho with evidence of what was found at branch office. A few pics would have been icing on cake!

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Computer brand and model on customer intake

    On the customer intake page add computer brand and model.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This will be accomplished with the new asset tracking system that is almost live – should be ready any day.

    (not on customer create, but on ticket create, or from the assets page)

  6. Add a way to send attachments to customers.

    With the current ticket system we use at our repair shop we often have to send an attachment to a customer as part of their ticket we are dealing with. This could be a photo of some liquid damage evidence or a PDF insurance quote etc. We don't want to have to 'break out' of the ticket system to do this, we need the audit trail.
    Ideas?

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    This is ready to be tested, go to your Templates, Email, Comment template, and add a tag {{attachments}} to place a link to view attachments if there are any public attachments on the ticket.

  7. Please Indicate if Ticket has Estimate or Invoice Created to Prevent Multiples

    There's no indication if a ticket has an estimate or invoice created for it.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Service and Part as Product / POS Button Item

    This is sort of a build a service feature where you would add an inventory item/part and service charge as a product.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow more options with marketr

    It would be great if you could create a mailing but select the type of customers you want to email. For example not all customers may have had their PC repaired so you wouldn't necessarily want them to receive an email about having a health check on their PC.

    If you could select the repair type that the email should automatically be sent to this would be much better and allow the email to be tailored more specifically to that nature.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Time Tracking

    interested in seeing perhaps some sort of time tracking, for those of us who are MSP and/or offer blocks of tech time, would be a nice thing to have some sort of time tracking, add time to the persons account and then with a ticket being able to click 'on clock' 'off clock' or through their customer page maybe having a way to add time and subtract time as it is bought and used?

    not sure i was very clear on that but anyway thats just my two cents!

    thanks

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We have this functionality now!

    You can enable ‘prepay hours’ in the settings, and watch a video on it on our youtube page.

    You can also try out the ticket timer if you want, email us to help@repairshopr.com to request it be enabled for your account.

  11. Allow Customer to Update Ticket via My Profile

    Instead of just email, customers should be able to reply to tickets by replying to them on their profile page.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. customer list via rollerdex

    wanted to know if in the future you will have a rollerdex type customer list so when I hit a letter all the users name with that letter show up easier.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. invoice template

    I wish you had more easy configured email templates. In instances where disclaimer or warranty is long. The template should automatically adjust to what's being printed on a page.
    I use one or two lines for charges and the disclaimer prints on half way on the second page with lots of room in the middle.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Contracts and Block Hours

    We have a lot of business clients with whom we are either under contract, or who have purchased hour blocks from us. Contract hours are easy enough to deal with with a simple inventory item, but we need the ability to track these block hours also. Most importantly, the ability to automatically calculate the number of hours a customer has remaining, and the ability to add hours to a customers total whenever they make an additional purchase.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Recurring Invoices

    A few thoughts while working with recurring invoices:
    It would be great to be able to "pause" if needed - either a suspend or pause for XX billing periods.
    Can we edit/update/delete saved CC info? What happens if it expires or we entered it wrong?

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Signature pad on job tickets

    SIgnature pad to make the customer sign and agree to terms of a repair, like the signature pad on the invoice page

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Acknowledge incoming lead email.

    When an email arrives in to the Leads, have an auto response which is configurable and can be enabled/disabled be automatically sent back to the customer.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. tickets

    There should be two tabs for tickets. One tab show uncompleted tabs and another to show completed tabs. That we can filter out what is still in need or repair and and what has been completed and is only for reference purposes. A ticket is only closed or completed when it has been referenced as completed and invoice has been paid - that way it stays on the to do list.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I’m marking this as complete because I believe this is how it works, minus the tabs – you can change the search to get this result.

    When you ‘Resolve’ a ticket, it is gone from the default view.

    If you adjust the search to include any status, you’ll see it.

    The right way to use RepairShopr is:
    when the job is done but waiting collection, the status is ‘Invoiced’.

    It only becomes ‘Resolved’ after they come and pay and pick it up.

  19. Estimates in Customer Profile

    I would like to see estimates made available to customers in their customer profile so they can print it it out on their own.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Include a VAT and no Purchase price check box

    For inventory tab would it be possible to have a check box for VAT so that if it is checked prices are displayed in VAT totals rather than prices exclusive of VAT? Could this check box be included in invoices too?

    Also for the inventory tab would it be possible to have a check box that if ticked will hide the purchase cost price?

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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