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  1. Seperate Contacts under a customer (i.e. multiple people from the same business)

    We have several companies we work with, but we deal with their employees directly when they have issues.

    I think you should have the ability to add multiple contacts under the same company. Ideally the way this would work best for us, would be when creating a new ticket under CompanyABC there should be a drop down box specifying which contact you would like to use (or being able to add a new one). The contact would only need a separate Name, Phone Number, and e-mail field, but the address and such would pull from the company.

    This way we…

    31 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is now live for all users! You can turn this on by clicking “Enable Multiple Contacts” in Admin Settings. You will then find a “Contacts” section on the Customer Detail screen where you can add multiple contacts. These contacts can be selected when you create a new ticket.

  2. Using Token Placeholder in MarketR

    Hi Troy,

    The MarketR integration is great.
    But i think if you can a lil more functionality to it will be great.

    One feature i'm looking for is token placeholder.

    For example, we could use
    Hi {%FIRST_NAME%}, and replace it with customer names.

    Cuz for the time being, i'm using mostly hi there, which addresses general public instead of feeling more personal with my clients.

    I hope this feature can be added soon.

    Thanks

    15 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. VAT and payment options

    Hi Guys

    I know that in the US prices are quoted VAT exclusive but in Australia we Quote prices to customers as VAT inclusive. Our parts resellers (suppliers) will quote prices VAT exclusive but in general we always quote VAT inclusive to our shop customers.

    After fully using the system for a whole 3 days I anticipate that i will definitely need to have some options for listing prices (cost price and Retail prices) as either VAT on or VAT off. That's not to say that our services and parts we buy and sell wont include VAT because all our…

    4 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Move Signature Box Below Line Items

    Please move the customer signature box below the line item fields.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add from inventory Search suggestion

    Could you have the product search in the Add From Inventory search a products description as well as the name? We use a weird naming convention ie PCMIAFXXXXXX, with a detailed description ie bench labor. And being able to type "labor" would be great. Thanks!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Asset Tracking

    To be able to track customer assets when they come in for service, should be able to track multiple asset per customer and to be able to have a history of when that asset came in and what was done, kinda like ticket history for a customer. Be nice to be able to turn this feature on or off. Must be able to track at least ticket history be nice to be able to track other items such as when something needs maintenance, license renewal (marketing :P). Fields for the asset could be serial number, make, model, etc. Also would…

    14 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Categories in POS Screen

    Seperate Items by Category for Quicker Checkout.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. add take picture to tickets in mobile mode

    Being able to add pics using my smartphone camera to a ticket when onsite woukd be great. Had to report back to a companies ho with evidence of what was found at branch office. A few pics would have been icing on cake!

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Computer brand and model on customer intake

    On the customer intake page add computer brand and model.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This will be accomplished with the new asset tracking system that is almost live – should be ready any day.

    (not on customer create, but on ticket create, or from the assets page)

  10. Add a way to send attachments to customers.

    With the current ticket system we use at our repair shop we often have to send an attachment to a customer as part of their ticket we are dealing with. This could be a photo of some liquid damage evidence or a PDF insurance quote etc. We don't want to have to 'break out' of the ticket system to do this, we need the audit trail.
    Ideas?

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    This is ready to be tested, go to your Templates, Email, Comment template, and add a tag {{attachments}} to place a link to view attachments if there are any public attachments on the ticket.

  11. Please Indicate if Ticket has Estimate or Invoice Created to Prevent Multiples

    There's no indication if a ticket has an estimate or invoice created for it.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Service and Part as Product / POS Button Item

    This is sort of a build a service feature where you would add an inventory item/part and service charge as a product.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow more options with marketr

    It would be great if you could create a mailing but select the type of customers you want to email. For example not all customers may have had their PC repaired so you wouldn't necessarily want them to receive an email about having a health check on their PC.

    If you could select the repair type that the email should automatically be sent to this would be much better and allow the email to be tailored more specifically to that nature.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Time Tracking

    interested in seeing perhaps some sort of time tracking, for those of us who are MSP and/or offer blocks of tech time, would be a nice thing to have some sort of time tracking, add time to the persons account and then with a ticket being able to click 'on clock' 'off clock' or through their customer page maybe having a way to add time and subtract time as it is bought and used?

    not sure i was very clear on that but anyway thats just my two cents!

    thanks

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    We have this functionality now!

    You can enable ‘prepay hours’ in the settings, and watch a video on it on our youtube page.

    You can also try out the ticket timer if you want, email us to help@repairshopr.com to request it be enabled for your account.

  15. Allow Customer to Update Ticket via My Profile

    Instead of just email, customers should be able to reply to tickets by replying to them on their profile page.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. customer list via rollerdex

    wanted to know if in the future you will have a rollerdex type customer list so when I hit a letter all the users name with that letter show up easier.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. invoice template

    I wish you had more easy configured email templates. In instances where disclaimer or warranty is long. The template should automatically adjust to what's being printed on a page.
    I use one or two lines for charges and the disclaimer prints on half way on the second page with lots of room in the middle.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Contracts and Block Hours

    We have a lot of business clients with whom we are either under contract, or who have purchased hour blocks from us. Contract hours are easy enough to deal with with a simple inventory item, but we need the ability to track these block hours also. Most importantly, the ability to automatically calculate the number of hours a customer has remaining, and the ability to add hours to a customers total whenever they make an additional purchase.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Recurring Invoices

    A few thoughts while working with recurring invoices:
    It would be great to be able to "pause" if needed - either a suspend or pause for XX billing periods.
    Can we edit/update/delete saved CC info? What happens if it expires or we entered it wrong?

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Signature pad on job tickets

    SIgnature pad to make the customer sign and agree to terms of a repair, like the signature pad on the invoice page

    3 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
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