Customer check-in form
When customers are mailing in their device for repair, after we have raised a ticket in RS it would be great if we could have a button that would email them a summary of the job ticket with ticket number, device, customer name etc that they could print and enclose with their device for posting so when we receive it we could easily match it up to the ticket.
1
vote
Lee Sargeant
shared this idea
Makes sense! You should be able to point them to the customer portal where their full ticket is accessible.