General

  1. Link Google, Yahoo, etc

    Integrate a feature that allows customers to leave our company feedback through whichever online platform they use most frequently/have an account with. If they have none allow them to leave feedback directly onto our website. e.g. When a repair is complete, ask the customer if they'd like to leave feedback based on their experience. If they would, inquire as to which search engine they found you on, etc. and allow them to generate feedback directly from repairshopr.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We currently give you an automated email followup tool called ‘Email Marketing’ in the admin section.

    It has been used for exactly this :)

    (minus the part about the feedback getting into our system, but we’ll hold off on that)

  2. you should be allowed to use the company's phone number as a new client entry,.

    The reason for this is there are some repairs that need to be made specifically for the repair company itself. I would like to track those but when I enter a new client and put in the company info and the company phone number, it won't work. it says it is in use.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This has worked that way, if it says in use the customer is just disabled and not deleted. You can find them with the advanced search and re-enable.

  3. Separate pages for job statuses

    I would find it helpful if it were easier to filter jobs in different states: one list page for new / in progress jobs, one for jobs that are waiting for parts / customer input, one for jobs that are finished and awaiting pickup, etc.

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Custom Fields or Drop Down Menus in Ticket

    It would be nice to have custome feilds in the ticket that can be updated. For instance, during our diagnostic process, we test several parts of the computer to include the HDD, RAM, CPU, GPU and MOBO. we have custom drop down menus where we can select Pass or Fail for each item as we finish the diagnostic. I really do not want to have to type all of this out in a text box if I can just select the results from a drop down. I can think of many more ways we can use custom feilds and drop…

    11 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Do not email complete problem description

    It should not be required to email our customer the problem description when creating a ticket. For us, we use a lot of short and we have absolutely no intentions of making a formal message to the customer when describing the problems. In fact, this feild should be for techs eyes only.

    7 votes
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    completed  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a retail price to parts orders, and automatically add them to invoices

    When using the ticketing system, and we need to make a parts order for something - it would be nice to be able to add that item to the invoice automatically. If the parts order asked for the retail price, it could know how much to charge the customer.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. knowledgebase

    There should be a built in knowledgebase so that our tech reps can look over notes from similar issues...

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Able to edit pricing on POS sale

    Option is needed to edit pricing on specific item when using POS.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Please Allow Tickets Numbers in the Search Box

    We providing customer with the tickets numbers, so this will be helpful if we can search tickets numbers in the search box in system. I very insist this. (the sms system welcome them with tickets numbers, customer always reply us with their tickets number, so very needed)

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Quick Deposit

    We take a payment before we start any repairs for the diagonstic. It would be nice if we could have a couple deposit buttons for different amounts. Once you click on the button, you can then choose the payment method and apply the payment. This would be all done once you have created the customer and their ticket.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    We actually added deposits recently, head to settings and check ‘enable deposits’

    We also have an FAQ page in our help section and a video..

  11. Sort by Column

    Ability to sort by column in the Tickets or Clients tabs. Important feature to see tickets of a specific type, etc.

    1 vote
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  12. Tracking number field

    When tracking parts, it would be nice to have a text box for tracking numbers. Even better, it would be nice if that text field supported tracking numbers and allowed you to see the tracking status . . . maybe even send notifications?

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    There is a tracking number field, and it does link to google where you are just a click away from tracking. I will put it on our list to look into alerting you

  13. Separate text boxes for customer and techs

    It would be much easier and make a lot more sense to have separate text boxes for customers and techs only in the ticket. This way we do not forget to check the private box and accidently send a message to the customer instead.

    3 votes
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  14. Recommendation for Beta Search

    Please implement a "Add Customer" button if the to the search page if search didn't return any results

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Why do we have to type something into the text box to apply a status?

    Why would we need to type something into the text box in order to apply a status? This does not make much sense and only wastes time. If the computer is in diagnostic, I simply want to choose something like "Diagnosti in progress" without typing anything. In the very least, it should be optional.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    You type ticket updates as emails to the customer.

    You can change the ticket status without typing anything.

    The ticket workflow is driven from comments and not status.

    The workflow is totally optional, you can still resolve a ticket without ever typing an update into it.

    Just change the status to “Resolved” to mark it as complete, it will hide.

  16. Multiple Google Calendars Integration

    It would be great to have a different Google calendar assigned to each technician so when a field job is scheduled it can be assign to that specific technician. For scheduling organizational you can color code the different calendars to easily see availability.

    3 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Need Discount line

    I could use a Discount button or line on Invoice... Showing what i'm discounting.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is already there.

    Just make a product with a negative dollar amount, or add a manual line item with a negative dollar amount or negative quantity.

    We use negative dollar amount for a discount, and a negative quantity for a return.

    There is also a post on the blog about discount by percentage – take a peek at that too

  18. Different Tabs for Labor Skus vs Product Skus

    Different Tabs for Labor Skus vs Product Skus would really help with finding things for invoice/POS. Can you also add a checkbox on a labor item to make it a 'default' (new work orders automatically have this sku applied).

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Search Customers by...

    A search feature that we can search for customers by phone number or address. Some clients might of use a spouses name or business name.

    1 vote
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  20. Add delete buttons

    if mess up on a user or invoice should be able to delete it

    2 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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