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  1. knowledgebase

    There should be a built in knowledgebase so that our tech reps can look over notes from similar issues...

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Able to edit pricing on POS sale

    Option is needed to edit pricing on specific item when using POS.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please Allow Tickets Numbers in the Search Box

    We providing customer with the tickets numbers, so this will be helpful if we can search tickets numbers in the search box in system. I very insist this. (the sms system welcome them with tickets numbers, customer always reply us with their tickets number, so very needed)

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Quick Deposit

    We take a payment before we start any repairs for the diagonstic. It would be nice if we could have a couple deposit buttons for different amounts. Once you click on the button, you can then choose the payment method and apply the payment. This would be all done once you have created the customer and their ticket.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there!

    We actually added deposits recently, head to settings and check ‘enable deposits’

    We also have an FAQ page in our help section and a video..

  5. Sort by Column

    Ability to sort by column in the Tickets or Clients tabs. Important feature to see tickets of a specific type, etc.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Tracking number field

    When tracking parts, it would be nice to have a text box for tracking numbers. Even better, it would be nice if that text field supported tracking numbers and allowed you to see the tracking status . . . maybe even send notifications?

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    There is a tracking number field, and it does link to google where you are just a click away from tracking. I will put it on our list to look into alerting you

  7. Separate text boxes for customer and techs

    It would be much easier and make a lot more sense to have separate text boxes for customers and techs only in the ticket. This way we do not forget to check the private box and accidently send a message to the customer instead.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Recommendation for Beta Search

    Please implement a "Add Customer" button if the to the search page if search didn't return any results

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Why do we have to type something into the text box to apply a status?

    Why would we need to type something into the text box in order to apply a status? This does not make much sense and only wastes time. If the computer is in diagnostic, I simply want to choose something like "Diagnosti in progress" without typing anything. In the very least, it should be optional.

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    You type ticket updates as emails to the customer.

    You can change the ticket status without typing anything.

    The ticket workflow is driven from comments and not status.

    The workflow is totally optional, you can still resolve a ticket without ever typing an update into it.

    Just change the status to “Resolved” to mark it as complete, it will hide.

  10. Multiple Google Calendars Integration

    It would be great to have a different Google calendar assigned to each technician so when a field job is scheduled it can be assign to that specific technician. For scheduling organizational you can color code the different calendars to easily see availability.

    3 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Need Discount line

    I could use a Discount button or line on Invoice... Showing what i'm discounting.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is already there.

    Just make a product with a negative dollar amount, or add a manual line item with a negative dollar amount or negative quantity.

    We use negative dollar amount for a discount, and a negative quantity for a return.

    There is also a post on the blog about discount by percentage – take a peek at that too

  12. Different Tabs for Labor Skus vs Product Skus

    Different Tabs for Labor Skus vs Product Skus would really help with finding things for invoice/POS. Can you also add a checkbox on a labor item to make it a 'default' (new work orders automatically have this sku applied).

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Search Customers by...

    A search feature that we can search for customers by phone number or address. Some clients might of use a spouses name or business name.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add delete buttons

    if mess up on a user or invoice should be able to delete it

    2 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow negative prices or set price discounts instead of percentages

    This makes bundle prices much easier, you can create a sku to take $20 off your order or get a free item as part of a bundle deal without messing up your inventory. To add on this, making certain skus require other skus would be nice (if I were to put in bundle discount for $20, but I didn't actually sell a bundle, it should flag)

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. POS enhancement

    We will find it extreamly useful to be able to use the POS module to ring out customers which computers were repaired. it would be great to scan the client's ticket within the POS module and for the total due amount to comeup so we can complete the transaction quicker and the proper tech checking out the costumer can get credit for the sale. I hope it kind of makes sense what I am trying to say.

    28 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    You can now pull up a customer from the POS screen by scanning their invoice or typing their phone number, and you can also attach a POS transaction to an existing customer!

    have fun

  17. New PC Build

    A PC Build form that totals up a new pc with dropdowns from the inventory for components.
    If the customer then accepts the build quote it goes in as a ticket to be built and a parts list generated in parts if needed.
    At the same time this generates a "device ID" for that customer.

    Would be VERY useful for us and many others as well.

    37 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Enable an API

    If customers want to book a repair via our website, it would be great if we had the ability to pass these details straight to Repairshopr so that new tickets (and maybe invoices) were created automatically.

    Even better still, would be the ability for this to happen; and our customers to be able to print the job sheet, so that we can identify the machine once we receive it.

    17 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mark invoices as paid when customers pay through PayPal

    Currently we have to go back through invoices and compare these with our PayPal statement to mark them as paid.

    Could we automate this? Could Repairshopr automatically mark PayPal invoices as paid after successful completion of purchase?

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Show customers names of techs instead of their email addresses

    I'm small at the moment. So, dealing personally with customers isn't so much of a bad thing. But it does get irritating when I have an email address specifically set up for customer support, in addition to the ticket system provided by Repairshopr; and a customer insists on emailing me personally.

    On a larger scale, I wouldn't necessarily want my techs dealing with customer service. Ergo- no need for the customer to see their email address.

    Is there some way this can be turned off so that instead of an email address, it displays the tech's name; with no reference…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Right now the email just shows up as a CC address on the ticket comments, it doesn’t show up in the body unless they have a full printout of the ticket. I went ahead and moved that CC to a BCC for ticket comments – that should fix the majority of it. Let me know in a week or two if that solves the problem.

    Otherwise – it’s kind of a lot of work to pull the email off the ticket comments :)

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