Assign multiple techs to a field job
We have multiple on-site techs. Before using RS, we'd use MS Exchange and "invite" all the available (non-booked) techs to a new appointment, and whichever one accepted the appointment first got to take it. Essentially, we would "put it up for grabs" so that techs' could choose what jobs they wanted to take.
It would be nice to have a way to do this, and for jobs that require multiple techs', to invite two or more to the same appointment.
We added this to what we call “Appointments” – we enabled that for everyone recently! Look for the new appointment button on the ticket
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Pat Foraker commented
Would like to add a lttle to this to when multiple techs is selected it creates an calendar event for each tech, cause we use colors for quicklook to see if you have anything coming up, and when the even is created it only shows the primary tech, you have to click into the event to see "visually", that there is more than one person assigned to this job, we could have had doulbe books acccidently because secratary wouldn't see that tech was on a job with another tech.