We have a lot of business clients with whom we are either under contract, or who have purchased hour blocks from us. Contract hours are easy enough to deal with with a simple inventory item, but we need the ability to track these block hours also. Most importantly, the ability to automatically calculate the number of hours a customer has remaining, and the ability to add hours to a customers total whenever they make an additional purchase.6 votes
Hey – this is in production and ready to use, check out the quick guide here:
A few thoughts while working with recurring invoices:
It would be great to be able to "pause" if needed - either a suspend or pause for XX billing periods.
Can we edit/update/delete saved CC info? What happens if it expires or we entered it wrong?6 votes
We added the pause function to this.You can change the credit card on these if updates are needed.
SIgnature pad to make the customer sign and agree to terms of a repair, like the signature pad on the invoice page3 votes
Mobile has it, and there is a new intake form setting.
When an email arrives in to the Leads, have an auto response which is configurable and can be enabled/disabled be automatically sent back to the customer.4 votes
This will be live for beta testers in a few minutes, check your Leads Settings
There should be two tabs for tickets. One tab show uncompleted tabs and another to show completed tabs. That we can filter out what is still in need or repair and and what has been completed and is only for reference purposes. A ticket is only closed or completed when it has been referenced as completed and invoice has been paid - that way it stays on the to do list.3 votes
I’m marking this as complete because I believe this is how it works, minus the tabs – you can change the search to get this result.
When you ‘Resolve’ a ticket, it is gone from the default view.
If you adjust the search to include any status, you’ll see it.
The right way to use RepairShopr is:
when the job is done but waiting collection, the status is ‘Invoiced’.
It only becomes ‘Resolved’ after they come and pay and pick it up.
I would like to see estimates made available to customers in their customer profile so they can print it it out on their own.3 votes
This is live, thanks!
For inventory tab would it be possible to have a check box for VAT so that if it is checked prices are displayed in VAT totals rather than prices exclusive of VAT? Could this check box be included in invoices too?
Also for the inventory tab would it be possible to have a check box that if ticked will hide the purchase cost price?4 votes
Completed, contact us to get in the beta
When scheduling, it would be very helpful to have a duration slider so we can indicate the length of the appnt. As it is, once we create the appointment we have to go to Google Calendar and adjust the time. Default of one hour is perfect, but maybe have the slider be adjustable from 30 min to 4 hours (or longer).10 votes
With the new calendar you can drag out the end of the appointment to set the duration, let us know what you think!
Instead of just having the PayPal button included in invoice emails, there should be a button present on the invoices as an easy way to take a credit card payment over the phone or while onsite, that will directly deposit the funds into your paypal account.3 votes
The idea here would be to allow clients to email say "firstname.lastname@example.org" and it would open a ticket based on the email address and then at that point it would use the subject a ticket title and the body of the email as the description.
It would use the clients email address to pull their contact info, this would only be used by existing customers.1 vote
Have you guys considered doing something with color, shading, or highlighting when a customer's job becomes past due? A highlighted status field would be nice but the entire customer row would be even better in ticket view. Maybe a light orange shading that would match your color scheme? Ideally, the further past due the darker the shade of color too.1 vote
This is currently how it works, yours for example are all red because they are overdue.
If you disable due dates, they turn red when they are stale (no updates in + 3 days)
The calendar sync with Google should be an appointment, not a event request as it is now, awaiting for me to accept it. It should list the customer name and the subject in the title, the address in "WHERE" and the full description in the "DESCRIPTION". Ideally, it would also have the customer phone number somewhere, maybe the description. Once Locations is implemented in the customer page, you should be able to select the location when scheduling and it would list the appropriate address in the WHERE field.5 votes
We added some more information to the appointment description, let us know via email if you have more ideas around this!
On the ticket tab of the mobile site, I'd prefer the customers name appear before the ticket description. Whether we're at or going to an appointment, or using it at the bench, the customers name is much easier to find (especially when looking at the computer and the printed label). Also it would be highly beneficial to have the canned responses carried over to mobile. When running diagnostics or updating a ticket, it's a TON easier to just hit that canned response and move on.1 vote
Good idea, all done – thanks!
Allow us to make custom disclaimers and documentation proof with a button on the new ticket that will automatically incorporate the customers information along with our custom disclaimer, and details of the condition, etc of the equipment they are dropping off. Allow this document to be printed from the ticket and signed off by the customer to ease any erroneous complaints.1 vote
Thanks for the submission!
You can currently create custom ticket and invoice templates that could have a disclaimer in them, and have customers sign those – and an electronic intake form that is 100% customizable is in beta and will be enabled for all shortly!
I'd like to be able to create a customer with the option to not add their e-mail address. Some customers do not want to give their e-mail address and currently I'm unable to create a customer without using an e-mail address.1 vote
This can be done with a setting, do not require email :)
Ideally I could switch between month and week views. The week view would be the more important, and would have the week laid out horizontally, and the days running vertically with hours listed. The appointments would be laid out to quickly see what tech was scheduled when as opposed to now where it just shows an appointment and hovering brings up the time (and they're not even in order by time).3 votes
This was deployed, have fun!
Can the top menu be easier to see? ie New Lead Flashes to catch attention or ability to change order & colour of tabs?1 vote
New lead is red, and we made it so you can mark them as read to make previously viewed leads stop notifying you.
We aren’t going to have color customization, but we will keep improving the interface :)
Integrate a feature that allows customers to leave our company feedback through whichever online platform they use most frequently/have an account with. If they have none allow them to leave feedback directly onto our website. e.g. When a repair is complete, ask the customer if they'd like to leave feedback based on their experience. If they would, inquire as to which search engine they found you on, etc. and allow them to generate feedback directly from repairshopr.1 vote
We currently give you an automated email followup tool called ‘Email Marketing’ in the admin section.
It has been used for exactly this :)
(minus the part about the feedback getting into our system, but we’ll hold off on that)
The reason for this is there are some repairs that need to be made specifically for the repair company itself. I would like to track those but when I enter a new client and put in the company info and the company phone number, it won't work. it says it is in use.1 vote
This has worked that way, if it says in use the customer is just disabled and not deleted. You can find them with the advanced search and re-enable.
I would find it helpful if it were easier to filter jobs in different states: one list page for new / in progress jobs, one for jobs that are waiting for parts / customer input, one for jobs that are finished and awaiting pickup, etc.7 votes
The Ticket Groups feature should allow this now!
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