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  1. Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

    I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

    Managed services contract and conditions
    Recurring credit card billing agreements
    Third-party services authorization form
    Equipment trade-in signature paperwork

    I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes…

    195 votes
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    • Toggl Time Tracking - Needed for Multiple Techs

      We need a way to track time better.

      Here is the problem.
      The repair shopr built in timer does work hardly at all on a mobile phone browser.

      Toggl works awesome but Repair Shopr only allows one Person.

      So all this equals no good way to track time for onsite jobs.

      So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…

      144 votes
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        Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

        Keep voting..

        We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

      • Allow customers to customize labels

        So I feel stupid for posting this because I am sure someone is going to tell me that it is already possible, but I have searched and been unable to find it.

        Through the DYMO Software you can create custom labels and even save them and open them using a text editor to upload. I used software similar but inferior to reapirshopr previously that had this abillity.

        I could design my own label filling in the fields similar to how the emails are done, then it would print my labels with my logo, or whatever I wanted. I would really…

        130 votes
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          Our plan with this is to build a few options to choose from, with minor things able to be enabled/disabled. These aren’t built in a technology that allows us to make an editor though.

          It’s planned, but no estimated time we’ll actually work on it.

        • Allow duplicate email address between customers

          Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.

          111 votes
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            planned  ·  26 comments  ·  Admin →
          • Void Invoice

            Quickbooks gets sync'd with the invoice, if an invoice for any reason needs to be deleted then we are left with a record in QB but not CRM. We think that having a void function would allow us to still find that invoice.

            61 votes
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              planned  ·  21 comments  ·  Admin →
            • Mobile App Feature Request

              1) Any Printed Ticket/Invoice/Customer Purchase #/Refurb Invoice (that should be a thing) needs to have a barcode.
              2) Open up Repairshopr Mobile App (ios or android)
              3) Click a 'barcode icon' within the app to open up a quick scanner
              4) Scan the work order to instantly pull up that ticket (customer purchase, refurb, work order, et. al.)
              5) On mobile app be able to take photos of the device you are working on to quickly add them to a ticket

              This should take less than 20 seconds total.

              50 votes
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                planned  ·  5 comments  ·  Admin →
              • Add the ability to change the Device Widget sections headings to be suitable for computer repairs.

                The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:

                http://feedback.repairshopr.com/forums/165658-general/suggestions/5411212-create-computer-repair-wizard-similar-to-mobile-de

                Can this be re-addressed?

                39 votes
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                • UPGRADE to the PROGRESS PANEL on Tickets to show any DEPOSIT and/or PAYMENT

                  We heavily use the “Progress” panel (on tickets) to see where we’re at on a job. But two big things are missing: who’s the tech that did that step (diagnosis, invoiced, etc) and was there a deposit and/or payment taken? We’re constantly having to scroll down just to reference the tech who made a specific comment. And, we take deposits on repair work, which is about 75% of our tickets, so it would be nice to see a Deposit bar on the Progress panel, too. I’ve made some simple additions to the Progress panel that I think would really help…

                  29 votes
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                  • Make due date customizable on /tickets page

                    We are working on implementing due dates better in our workflow but it is challenging to have to go into the ticket to change a due date. It would be really awesome if clicking on the due date would bring up maybe 4 quick change options such as, now, 1 hour, 24 hour, 7 days.

                    22 votes
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                      planned  ·  3 comments  ·  Admin →
                    • Ability to add "Parts" to a "Purchase Order"

                      Currently Parts and Inventory are completely separate areas of RS
                      - This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.

                      In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
                      - so the totals on the purchase order match the supplier invoice.

                      19 votes
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                        planned  ·  1 comment  ·  Admin →
                      • Require Time Clock

                        Is there a feature yet to require users to clock in whenever they log on the system. If not, do you think this might be a good feature? Better time tracking

                        18 votes
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                        • Parts Order Tracking Delivery Estimates and Ticket Link

                          On the Parts Order Tracking page, a section that allows you to input the estimated delivery date, and alerts you once it's passed, would be great! Also, the part info should be shown on the ticket that it's associated with.

                          17 votes
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                            planned  ·  4 comments  ·  Admin →
                          • Make SMS able to not send messages during time windows

                            Make it so you can define your work hours or define hours when SMS will not send messages and either automatically sends when next window begins.

                            (I.E. make SMS only able to send from 8am-8pm and after 8pm it sends at 8am next morning)

                            I know we have times where we work late to get caught up or I audit system from home and always have to make sure to disable SMS so customer does not get text messages at 11pm-1am.

                            17 votes
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                              planned  ·  3 comments  ·  Admin →
                            • Mark Invoice as Sent

                              Would love to see the ability to mark an invoice as sent/emailed without actually having to send it via email. Alternatively, being able to specific an alternative email address when sending an invoice would also help. We have a few clients who we email invoices to on a regular basis that require more interaction than an automated email. So we download the PDF and attach it a regular email. But it would be nice to reflect that by marking the invoice as sent.

                              16 votes
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                              • Distribute shipping and other cost into inventory or PO

                                Ability to take shipping and any other cost associated with a purchase and be able to have it evenly divided among the inventory or PO.

                                - Under the inventory tab, have a way to add a misc. cost and push it through to all selected inventory. Which could be the entire inventory or maybe just a category. Better if we are allowed to select what to distribute the cost into.
                                - under the PO tab, when doing the check in where there is the tab to accept all items into inventory, it would be nice to have the option to…

                                16 votes
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                                  How should this work:

                                  A) We distribute the shipping/other fees across the items evenly when it goes to quickbooks

                                  B) You have a line item for shipping, and the expense goes there instead

                                  Comment to let us know

                                • Invoicing before you have the serial number

                                  We very often charge for items on order before they arrive to ensure we are going to get paid for larger items we have to buy in. Many of these are serialized but I cannot generate an invoice until the serial number is entered. Is there a way I can email an invoice for an order prior to me creating the PO and adding serial numbers? When I create the line item in an invoice there is a zero value until a serial number is selected, meaning I cannot send out the invoice with the correct prices on if the…

                                  15 votes
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                                    planned  ·  9 comments  ·  Admin →
                                  • Completed Bundled Item = New Asset

                                    How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.

                                    If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)

                                    However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.

                                    This would offer complete tracking and we really need it when building computers.…

                                    14 votes
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                                      planned  ·  4 comments  ·  Admin →
                                    • Warranty System / Assets

                                      I would like to be able to add / track warranty's from the assets tab. Also I would like to be able to include more information like serial #'s.

                                      The current "PDF Warranty" doesn't work well as it does not auto scale to the amount of text you have in your warranty template. (mine is large since it includes terms and conditions).

                                      It would be nice if we could manually edit or enter the certificate #

                                      13 votes
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                                        planned  ·  5 comments  ·  Admin →
                                      • Ticket Cloning

                                        Add the ability to clone tickets, identical to Invoice Cloning Feature. This is particularly useful when the leads module creates the ticket in the wrong customer

                                        12 votes
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                                        • profit calculations on screen.

                                          It would be more than useful if there was better profit calculators onscreen for adding/editing products. I like to know how much im making in pounds not percent on a product. But both would be useful. This should then be implemented into other screens such as the quick add product (within purchase orders) and even more useful having it on the estimates screen so a quote can be put together and adjusted as necessary.

                                          12 votes
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                                            planned  ·  4 comments  ·  Admin →
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