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  1. RMM Integration - N-able by SolarWinds

    I see you have MAXfocus integration... any plans, interest, votes, ~~~ for N-able by SolarWinds ?

    230 votes
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    under review  ·  65 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

    I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

    Managed services contract and conditions
    Recurring credit card billing agreements
    Third-party services authorization form
    Equipment trade-in signature paperwork

    I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes…

    224 votes
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    53 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

    We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

  3. Automatic Customer Type Discounts - "Membership" Perks

    It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

    So.

    65 and over = Discount at 25% off
    Active Military = Discount of 15% off
    Veteran = Discount of 20% off
    Non-Profit Organizations = 20% off
    Employee = 10% above cost
    Family Discount = 50% off
    Friends Discount = 25% off

    We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of…

    197 votes
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    29 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Integrate with GSX, and TechDirect

    It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.

    176 votes
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    48 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. IT Glue integration

    IT Glue integration?

    169 votes
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    36 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the votes everyone, we have been watching this thread for a while and are only holding off because this seems like it will have to be a really deep/technical integration to provide the right level of value. It will probably take a ton of development time away from big things like QuickBooks/Xero integrations. We just need to wait for the right time.

  6. Gift cards

    Implement a system for gift cards, where it can store the amount the gift card has, and also add credit

    128 votes
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    60 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This thread seems to be talking about different things – so I need to get clarification if possible.

    When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

    “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

    We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

    Feel free to say you want both! :)

    The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

    A basic gift certificate tracking system might be simpler and…

  7. UPS and FedEx shipping integration

    We might not be your typical client. We need to be able to ship repaired products back to the customer, so a shipping integration with the ability to import tracking info, and create prepaid return labels would be great!

    127 votes
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    40 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Would everyone please add a comment to this and give a sentence or two about how they would like the integration to work?

    - Eg, is it with a cloud shipping service?

    - Do you download a file which some desktop app is able to open to make a label?

    - Please let us know in the comments how this could work in your situation so we can get an idea what is involved

  8. Integrate Amazon as a parts distributor like iFixIt

    How you can search and order parts with iFixIt, do the same with Amazon. I know many repair shops that use Amazon because they can get wholesale pricing without having to buy in bulk.

    125 votes
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    under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Loyalty Rewards Program

    We would like to see the addition of a loyalty rewards program based on points earned per dollar spent, or a program with variable rewards based on rules. This would be great to tie into Marketr, so that once a customer hits a certain point threshold, they receive a reward that can be printed out and mailed using the snail mail feature as well. So, say a customer spends a total of $500 in the store over the course of the year: if we had an automated loyalty program set up, a reminder could pop up to have us print…

    123 votes
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    under review  ·  22 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mileage Tracking through Field Jobs

    Don't know if it would even be possible but it would be a great feature to be able to track the mileage from your central office location to each field job per technician. We have several onsite technicians that we reimburse for mileage and it would be very efficient to just be able to pull up a report on their mileage each week etc.

    102 votes
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    32 comments  ·  Flag idea as inappropriate…  ·  Admin →

    What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

    A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

    Let me know in the comments..

  11. Add Continuum integration

    We use Continuum for our RMM tool and would love to see it integrated into repair shop

    93 votes
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    under review  ·  25 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Gocardless for UK

    Well the way we used it on quickfile integration was in customer section for a particular customer click on setup direct debit. Then it would send an email to their email address. They create a login and provide bank details.

    Then direct debit is enabled for that customer. You could set recurring invoices to take payment automatically but also there would be a button to take payment for one off invoices when you need to. So I think they did it the same as you as quick file sorted the recurring bit and took payment for you as and when…

    84 votes
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    49 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.

  13. Assign Multiple Techs to a Ticket

    I know we've already added the ability to assign multiple techs to a field job / appointment, but why not be able to do the same for tickets? I can't believe no one has asked for this yet!

    There should be a primary ticket "owner" and then have the ability to add additional techs as project experts or CC additional techs who want to stay informed on a project.

    Up until now we're constantly having to re-assign tickets back and forth to each other. It would be tons easier to be able to have two or more tech's all working…

    81 votes
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    32 comments  ·  Flag idea as inappropriate…  ·  Admin →

    This is more like, additional people can subscribe/follow for updates right?

    You can’t “assign” something to more than one person..

    Would “follow” with notifications get you what you are after?

  14. Different Size Labels

    I find the standard 3 inch label a bit too large to inconspicuously place on my customers computers. I also like to label other items that come in like bags and ac adapters to make sure they don't get mixed up with other jobs. I suggest that another smaller label size be instituted. Perhaps 2-3/7" X 1-1/7" I've tried printing to this with my Brother QL-710w, in a plethora of different configurations, landscape/portrait flipped in RS and in the print settings, and it always prints the wrong direction on the label. It works just find when I save the PDF…

    79 votes
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    under review  ·  15 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3CX Integration

    3CX is becoming quite a widely used PBX, to have integration for call logs etc would be great.

    76 votes
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    under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Survey system for RepairShopr, integrated with customer tickets

    Include functionality similar to MarketR where a customer receives an automated email response after a ticket has been closed, asking them to rate the company/tech, using custom fields. This would be a nice way to gauge customer satisfaction and can be kept as simple as possible. The survey will be tied to the customer and / or ticket for later review, and reporting module could be incorporated.

    74 votes
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    25 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there -

    Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?

    My feeling is this already works, and we probably don’t need to build anything

  17. Recurring Statements

    It would be nice to make it so that statement can be scheduled just like recurring invoices.
    Maybe even have option on recurring invoice to attach statement of account.
    I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.

    67 votes
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    under review  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Atera Integration

    It would be awesome to be able to integrate RepairShopr with Atera. We are looking to switch from MaxFocus/Logicnow/SolarWinds to Atera. Seems much smoother and robust. Just option to push invoices and assets from there into RepairShopr would be a great start. They do already offeran open API.

    66 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi folks!

    Wanted to respond here and let you know that since this integration was requested, we launched Syncro!

    Syncro takes all the PSA functionality you like in RepairShopr, combines it with a built-in and robust RMM, and adds more MSP specific functionality on top. So you no longer need to integrate RepairShopr with another RMM, because it’s built right in to Syncro.

    You can check Syncro out at https://syncromsp.com/?campID=uvat

    If you’re interested in switching, we can migrate your RepairShopr data to a new Syncro account. Just ask our support team for more info :)

    Let me know if you have any questions,

    Troy

  19. project management - Upcoming Jobs

    I really would like to see some sort of Project Management... I need something for all the TO DO or upcoming jobs. Mabe like a job board that Field techs can pick from when they have a down time to work on projects or jobs. I keep having a hard time managing all the TO DOs out there. Stuff that really doesn't need a ticket until we go to do it..

    65 votes
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    under review  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Project Management

    I was wondering if you were looking at adding a project management section for the software? Ideally I'm looking for something that I can keep track of all my larger jobs, the status I'm at with them, equipment used and possibly a timeline.

    65 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
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