Define available hours for business and technicians
We have different business hours during the week and on week-ends. And I have many part-time technicians that take appointments at various times depending on their availability. It would be ideal if I can define my normal business hours and normal work hours for my technicians during which appointments can be schedule in the field.
On the schedule, unavailable hours would be blocked (grayed out).
I know I can somewhat simulate this today using Google Calendar and two-way synch. But it would be best if this can be accomplished right within RepairShopr.
We do plan to do this eventually, it is pretty far down our list at the moment. Maybe if it gets closer to 50 votes it could happen in a few months.
Josh Kemp commented
Could this also be integrated into ticket dashboard timers / ticket sla timers by pausing time to diagnose/ time to first response ext when out of work hours?
Paweł Borsiak commented
Any chances for implementation?
LG Daigle commented
I vote yes, much needed!!
Melina Conrad commented
I vote yes!!!
i vote too for a YES
Debbie Batista commented
This would be a great help to be able to show only the open for business hours as well as staff scheduled to work on any particular day. Unavailable or (day off) to be grayed out would be awesome.
This has been under review for a while - is this something you're still looking in to?
Techie Matt commented
Just noting that for specific cases, the second-last bit on this page may help:
Whereby individual techs can set their own (un)available times in a google calendar, then sync that to their repairshopr profile. That information will still only show up for customers if they're using a tech-specific booking link though, which isn't going to fit into a lot of shops' integrated systems.
Perhaps, IF you're on a multiple-user repairshopr plan, AND IF all techs were maintaining their own google calendars, ensuring to always block out business hours when they wouldn't be available (entering their class schedules and such), AND IF they were all syncing to their individual repairshopr profiles, AND IF you have the concurrent appointments set on the main calendar to the number of techs you have total, AND IF that setting treats 'unavailable' blocks in a personal tech's calendar as an appointment for the purposes of the 'concurrent' setting... THEN you may be able to achieve the result you want.
Could someone from repairshopr please confirm that all these factors can be satisfied, and if so, confirm that they would operate successfully in this way if an admin and his techs puts in that work? Cheers :)
Techie Matt commented
I really thought I'd already seen this in the interface, but now that I look around I can't find it - it seems such an obvious thing to have that perhaps I just assumed it would be there.
Not being able to set your techs' hours of operation? In a service (primarily) for booking and tracking jobs? Really?!
To be clear, it *is* possible to set the *basic* business hours of operation by going to Admin> App Center> Appointment Booking Module, but this is inadequate for the (common) needs outlined in this thread.
http://<yourshopname>.repairshopr.com/apps/appointments_settings will also get you to the right place.
Susan Kadar commented
I also use part time technicians and technicians who go to school so the schedules change every few months. Add to that I'm old and senile; so I need the extra help. Please vote for this!