I suggest you ...

Define available hours for business and technicians

We have different business hours during the week and on week-ends. And I have many part-time technicians that take appointments at various times depending on their availability. It would be ideal if I can define my normal business hours and normal work hours for my technicians during which appointments can be schedule in the field.

On the schedule, unavailable hours would be blocked (grayed out).

I know I can somewhat simulate this today using Google Calendar and two-way synch. But it would be best if this can be accomplished right within RepairShopr.

51 votes
Vote
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
You have left! (?) (thinking…)
George Harb shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

10 comments

Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
Submitting...
  • Josh Kemp commented  ·   ·  Flag as inappropriate

    Could this also be integrated into ticket dashboard timers / ticket sla timers by pausing time to diagnose/ time to first response ext when out of work hours?

  • Debbie Batista commented  ·   ·  Flag as inappropriate

    This would be a great help to be able to show only the open for business hours as well as staff scheduled to work on any particular day. Unavailable or (day off) to be grayed out would be awesome.

  • Chris commented  ·   ·  Flag as inappropriate

    This has been under review for a while - is this something you're still looking in to?

  • Techie Matt commented  ·   ·  Flag as inappropriate

    Just noting that for specific cases, the second-last bit on this page may help:

    http://feedback.repairshopr.com/knowledgebase/articles/430830-appointment-booking-module

    Whereby individual techs can set their own (un)available times in a google calendar, then sync that to their repairshopr profile. That information will still only show up for customers if they're using a tech-specific booking link though, which isn't going to fit into a lot of shops' integrated systems.

    Perhaps, IF you're on a multiple-user repairshopr plan, AND IF all techs were maintaining their own google calendars, ensuring to always block out business hours when they wouldn't be available (entering their class schedules and such), AND IF they were all syncing to their individual repairshopr profiles, AND IF you have the concurrent appointments set on the main calendar to the number of techs you have total, AND IF that setting treats 'unavailable' blocks in a personal tech's calendar as an appointment for the purposes of the 'concurrent' setting... THEN you may be able to achieve the result you want.

    Could someone from repairshopr please confirm that all these factors can be satisfied, and if so, confirm that they would operate successfully in this way if an admin and his techs puts in that work? Cheers :)

  • Techie Matt commented  ·   ·  Flag as inappropriate

    I really thought I'd already seen this in the interface, but now that I look around I can't find it - it seems such an obvious thing to have that perhaps I just assumed it would be there.

    Not being able to set your techs' hours of operation? In a service (primarily) for booking and tracking jobs? Really?!

    To be clear, it *is* possible to set the *basic* business hours of operation by going to Admin> App Center> Appointment Booking Module, but this is inadequate for the (common) needs outlined in this thread.

    http://<yourshopname>.repairshopr.com/apps/appointments_settings will also get you to the right place.

  • Susan Kadar commented  ·   ·  Flag as inappropriate

    I also use part time technicians and technicians who go to school so the schedules change every few months. Add to that I'm old and senile; so I need the extra help. Please vote for this!

Feedback and Knowledge Base