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  1. Atera Integration

    It would be awesome to be able to integrate RepairShopr with Atera. We are looking to switch from MaxFocus/Logicnow/SolarWinds to Atera. Seems much smoother and robust. Just option to push invoices and assets from there into RepairShopr would be a great start. They do already offeran open API.

    66 votes
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      13 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Hi folks!

      Wanted to respond here and let you know that since this integration was requested, we launched Syncro!

      Syncro takes all the PSA functionality you like in RepairShopr, combines it with a built-in and robust RMM, and adds more MSP specific functionality on top. So you no longer need to integrate RepairShopr with another RMM, because it’s built right in to Syncro.

      You can check Syncro out at https://syncromsp.com/?campID=uvat

      If you’re interested in switching, we can migrate your RepairShopr data to a new Syncro account. Just ask our support team for more info :)

      Let me know if you have any questions,

      Troy

    • IT Glue integration

      IT Glue integration?

      163 votes
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        34 comments  ·  Flag idea as inappropriate…  ·  Admin →

        Thanks for the votes everyone, we have been watching this thread for a while and are only holding off because this seems like it will have to be a really deep/technical integration to provide the right level of value. It will probably take a ton of development time away from big things like QuickBooks/Xero integrations. We just need to wait for the right time.

      • Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

        I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

        Managed services contract and conditions
        Recurring credit card billing agreements
        Third-party services authorization form
        Equipment trade-in signature paperwork

        I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes…

        205 votes
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          51 comments  ·  Flag idea as inappropriate…  ·  Admin →

          We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

          We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

        • Integrate Amazon as a parts distributor like iFixIt

          How you can search and order parts with iFixIt, do the same with Amazon. I know many repair shops that use Amazon because they can get wholesale pricing without having to buy in bulk.

          122 votes
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            under review  ·  16 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • RMM Integration - N-able by SolarWinds

            I see you have MAXfocus integration... any plans, interest, votes, ~~~ for N-able by SolarWinds ?

            225 votes
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              under review  ·  63 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Project Management

              I was wondering if you were looking at adding a project management section for the software? Ideally I'm looking for something that I can keep track of all my larger jobs, the status I'm at with them, equipment used and possibly a timeline.

              63 votes
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                under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • WordPress / Gravity Forms Integration

                Gravity Forms is a widely used WordPress tool for creating advanced forms.

                more info: http://www.gravityforms.com/

                I believe this would be the easiest way to integrate with WordPress. By using gravity forms API you can integrate RepairShopr so that form fields will create new customer in RepairShopr and Wordpress at the same time or create a ticket which would be most likely the first two things that would be nice to have. Later there are other possibilities of expending the integration that I'm not going to dive in to right now but you can get lots of ideas when reviewing their…

                24 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  You could use zapier to send gravityforms into RepairShopr leads as structured data – once we add the new customer action we’ll probably mark this as complete via zapier.

                • UPS and FedEx shipping integration

                  We might not be your typical client. We need to be able to ship repaired products back to the customer, so a shipping integration with the ability to import tracking info, and create prepaid return labels would be great!

                  121 votes
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                    38 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Would everyone please add a comment to this and give a sentence or two about how they would like the integration to work?

                    - Eg, is it with a cloud shipping service?

                    - Do you download a file which some desktop app is able to open to make a label?

                    - Please let us know in the comments how this could work in your situation so we can get an idea what is involved

                  • Splitting Purchase Orders

                    First forgive me if this has been suggested somewhere else, but it gets rather daunting searching all of these even with the search function.
                    I when I place orders with some of my distributors I will not always receive a whole purchase order in one shot. Most of my orders will have to be $1000 to get free shipping.
                    With that being said if I have 20 line items on one purchase order my vendor will usually break that up into 4 or 5 invoices. All being shipped from different warehouses and being billed separate. So in repairshopr I have…

                    16 votes
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                      6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • iOS App Developments

                      Develop the App so that it replicates the same features of the website.
                      - Develop a POS feature for the app that acts as a POS for walk-in customer purchases and inventory management.
                      - When a ticket is payed for you should be prompted to close the ticket if you would like.
                      - The default print setting for the iOS app purchases should go to the receipt printer printing features.
                      - The iOS app should also be able to be setup as a register so that it ties directly to the website system. This way Z reports match correctly with…

                      38 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                        Since this suggestion is actually a number of very separate ideas, we can’t properly mark it as planned/started/completed.

                        I’ll just leave it as under review.

                        We added the bit about closing the related ticket in the last release.

                      • Bundled Item Labels

                        It would be really nice if I could print labels for my bundled inventory items...

                        14 votes
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                          under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Prepaid Hours should work on value not quantity

                          We have found that using the prepaid hours doesn't discriminate against the hours bought and the hours being used. Example: We have a workshop rate (say $50 p/h) and an onsite labour rate (say $100 p/h). Say a customer buys 20 prepaid workshop hours ($1,000). If they have an onsite booking that goes for 2 hours (usually worth $200) we can not charge them for this time as it is deducted from the prepaid hours. Furthermore the time that is deducted is only 2 hours when this should be the equivalent value of 4 hours at the workshop rate. This…

                          17 votes
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                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Disallow marking Tickets as Resolved if Unpaid Invoice is Linked

                            We are having issues with technicians manually marking Tickets as Resolved before linked invoices on the Ticket have been paid. From our experience, once Tickets are Resolved they are essentially archived and are out of view; lost in a sense. Only much later do we come across unpaid invoices when running an audit or reconciliation.

                            We'd like to flag/alert/prevent users from marking Tickets as Resolved if there's a linked Invoice that is unpaid. It makes sense that you can resolve a Ticket after taking payment, but we need to stop people from accidentally Resolving prematurely.

                            I don't want to make…

                            19 votes
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                              12 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Portal ticket notifications

                              I would like for tickets created from the customer portal automatically assign to a certain technician for that notifications such as text and emails can be done. Most customers that are made from the portal have a service agreement and need to have priority service.

                              At least an option in the notifications center for portal created tickets (not all), would be nice so these don't get overlooked since they are paying for priority service.

                              6 votes
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                                3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Auto-save in fields after entry

                                I know there's a save button on a number of fields, but I can't tell you how many times I've lost information I've typed, especially on the invoice section. I'm so used to say, QB Online or other platforms where you just tab over and the field auto saves.

                                For instance, in the invoice description, when you tab over afterward, then you change qty or price, it's be nice if it auto-commits whatever information has been entered before calculating. Even, for a start, if just prior to recalculating, it committed whatever was in the description, would make our lives much…

                                11 votes
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                                  under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Prepay hours usage report for customers

                                  My business customers are constantly requesting the ability to view a report that shows how their prepay hours were applied.

                                  Bare minimum info to include:
                                  Date
                                  Invoice number
                                  Hours added or subtracted to account (and a running balance maybe?)

                                  All of this data is available but in fragmented parts and it is not available to be seen or sent to the customer in a report form. Currently I have to compile all the data from individual invoices manually into a spreadsheet. Please help.

                                  Date, Invoice #, Hours used (or added), running total

                                  58 votes
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                                    under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Ticket Comment Area REVAMP - Seriously time for WYSIWYG - WE NEED THIS

                                    This is an essential update to RS. This seems to be common among helpdesk systems. Let's get RS on the same page~

                                    Updates that would be awesome...

                                    1. Ability to CC other emails from the helpdesk easily. CC'd email replies are inserted into the ticket when replied just like a normal reply. Similar to the revamp in the Leads response window.

                                    2. Combine the hidden and public comment boxes. Add a checkbox to make the comment hidden when needed. WAY BETTER.

                                    3. Allow for WYSIWYG functions such as text formatting, table insertion, hyperlinks, etc...

                                    4. Ability to insert a company…

                                    56 votes
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                                      18 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      This is totally a no-brainer, except, there are tons of implications. If we allow some HTML, what is the subset? Most of the formatting stuff? colors?

                                      Once colors and sizing is allowed, does that carry through to the mobile view, to the template system?

                                      It would take 5 minutes to put a wysiwyg on the ticket comment – but much much more consideration to do it really well in all the places ticket comments show up.

                                      Keep voting and commenting..

                                    • Allow Email's Subject Customization

                                      It would be great to change the default email's subject. Specialy for non English speakers like us that are trying to translate every customer side aspect of the app. Subjects like: Estimate Attached (emsg# 73550) confuse people that doesn't speak English.

                                      Thank you,
                                      Miguel

                                      47 votes
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                                        under review  ·  13 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Different Size Labels

                                        I find the standard 3 inch label a bit too large to inconspicuously place on my customers computers. I also like to label other items that come in like bags and ac adapters to make sure they don't get mixed up with other jobs. I suggest that another smaller label size be instituted. Perhaps 2-3/7" X 1-1/7" I've tried printing to this with my Brother QL-710w, in a plethora of different configurations, landscape/portrait flipped in RS and in the print settings, and it always prints the wrong direction on the label. It works just find when I save the PDF…

                                        76 votes
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                                          under review  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • ID Verification for Payment by Check

                                          As a business owner check fraud is a big deal. I would like to see repairshopr add a data field to log a customers drivers license ID number when accepting a check as a form of payment. additionally for situations with employees It would be great to have the optional ability (setting) to require this field when taking this method of payment.

                                          4 votes
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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