Log support time against a contract without opening a new ticket.
If a contract customer pays for time used at end of month, need to be able to log those support calls without opening a ticket for each one, then add the total to the monthly invoice
Tim Nyberg commented
Agreed. There needs to be a way to "collect" hours over the course of a month/week/some set time period. So we can put those hours against a contacted set of hours.
This would work well with the contact suggestion I sent in at one point. Using that Contacts tab to create real contracts, which could have this kind of hours setup.
a system like this would also allow the use of hours against a retainer.
I love the idea, we do have several contracted clients, and we would like to be able to knock off time for phone support or other tasks without having to have an open ticket for everything. These kinds of tickets really clutter up the system. Tickets like this need another name and need not to show up in the general tickets lists. they need to show up against the clients contact.