Mike

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  1. 195 votes
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      51 comments  ·  General  ·  Admin →
      Mike commented  · 

      Selby, I'll just take any way to generate a form/waiver, from customer or ticket data, when and where we want in RS, without the need for a trigger. Then show the customer the screen (or a laminated card) and have them sign the topaz.
      Being able to then print or email said waiver/form would b cool too ;)

    • 36 votes
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        8 comments  ·  General  ·  Admin →

        For our Domo subscribers we have pretty much added every report that’s been suggested if we have the data to accomplish it.

        This will probably not get worked on for anything that is possible in Domo – if you haven’t tried it, I would recommend it – and let us know if there is a report you want.

        Making a “report builder” is a major project, which is why we bought Domo even though it’s the most expensive piece of software our company has bought.

        Mike commented  · 

        DOMO is great. I'd like to see a report that show time a ticket becomes "new" to when it becomes "invoiced". Not when it is resolved.

        In our shop, and I expect many others. Our timer stops when we have notified the customer. Not when they collect a week later :)

      • 6 votes
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          3 comments  ·  General  ·  Admin →
          Mike shared this idea  · 
        • 4 votes
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            planned  ·  4 comments  ·  General  ·  Admin →
            Mike commented  · 

            I'd like the communications log to include the customers name, as well was the phone number when it finds a match.

            Mike supported this idea  · 
          • 176 votes
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              28 comments  ·  General  ·  Admin →
              Mike supported this idea  · 
            • 5 votes
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                1 comment  ·  General  ·  Admin →
                Mike shared this idea  · 
              • 4 votes
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                  started  ·  6 comments  ·  General  ·  Admin →
                  Mike supported this idea  · 
                • 6 votes
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                    0 comments  ·  General  ·  Admin →
                    Mike shared this idea  · 
                  • 16 votes
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                      3 comments  ·  General  ·  Admin →
                      Mike supported this idea  · 
                      Mike commented  · 

                      I would like to see this too. I use the ticket view a lot and having to click the damn "Last Updated" header twice each time I switch away from this view is rather annoying. Can it not remember the view?

                    • 18 votes
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                        2 comments  ·  General  ·  Admin →
                        Mike shared this idea  · 
                      • 10 votes
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                          planned  ·  2 comments  ·  General  ·  Admin →
                          Mike commented  · 

                          I had "Include line item Description" ticked and it made no difference. Sadly I don't think I can upload images/screenshots here. I did include these in an email to help@repairshopr though.

                          Mike shared this idea  · 

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