We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.
We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.
Selby, I'll just take any way to generate a form/waiver, from customer or ticket data, when and where we want in RS, without the need for a trigger. Then show the customer the screen (or a laminated card) and have them sign the topaz.
Being able to then print or email said waiver/form would b cool too ;)
For our Domo subscribers we have pretty much added every report that’s been suggested if we have the data to accomplish it.
This will probably not get worked on for anything that is possible in Domo – if you haven’t tried it, I would recommend it – and let us know if there is a report you want.
Making a “report builder” is a major project, which is why we bought Domo even though it’s the most expensive piece of software our company has bought.
DOMO is great. I'd like to see a report that show time a ticket becomes "new" to when it becomes "invoiced". Not when it is resolved.
In our shop, and I expect many others. Our timer stops when we have notified the customer. Not when they collect a week later :)
I'd like the communications log to include the customers name, as well was the phone number when it finds a match.
For IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer
I would like to see this too. I use the ticket view a lot and having to click the damn "Last Updated" header twice each time I switch away from this view is rather annoying. Can it not remember the view?
I had "Include line item Description" ticked and it made no difference. Sadly I don't think I can upload images/screenshots here. I did include these in an email to help@repairshopr though.