I suggest you ...

Add ticket number to calendar subject.

Currently the calendar shows something like:-
"[RS] Customer Name , Ticket Subject, ZIP/postcode"

Any chance it could show the ticket number somewhere? We push the appointments to google calendar and its very useful just to look at the calendar and see the ticket number and use it for reference or to search etc.
How about:-
"[RS 9321] Customer Name , Ticket Subject, ZIP/postcode"

Thanks!

Mike

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  • Jerry Nerviano commented  ·   ·  Flag as inappropriate

    Could we, at the very least, get the option to format the appointment subject as we see fit? Being able to build them from tags, like we do emails, would be very useful. That said, I'd be happy with the currently proposed suggestion, as it's what I was actually looking for.

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