Is there a way to sort the tickets so the newest ticket (Last Updated) is on the top every time I go into repair shopper? Right now I go into it by hitting LAST UPDATED 3 times. Once I go into and back out of a ticket I have to resort again. Even if the sorts had a drop down so I choose newest first that would speed up the process.
Ditto. I would like to see the most recent first as a default
I would like to see this too. I use the ticket view a lot and having to click the damn "Last Updated" header twice each time I switch away from this view is rather annoying. Can it not remember the view?
This would really be great. Having to find or resort to find a ticket we entered 10 minuutes ago is a huge PITA.