General
855 results found
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Block Off Calendar Days
Create a way to block days on the calendar for closed/holiday days so that appointments could not be erroneously made.
14 votesWe recently added Business and Holiday hours to address this. See the link below for more info!
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Customize estimates and invoices
It would be nice if we could delete the "Item" column in the Estimate and Invoice template. We don't want that column. This column contain the part number of our product and we don't want our customers to know what is the part number of the product.
With the part number, people can find easily on Google the product, so the product's price.
5 votesThis is simple to do yourself, you can use CSS to hide a specific column in the table. Here are instructions for hiding the “first” column:
Add this style in the code editor in the area
.invbody-items tr td:first-child { display: none; }
And in the html area delete this:
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Autoprintr suggestion
Hi guys,
Here's a quick note about Multi-store operations and how the current Cloud Print service works;
When Store A makes an invoice, and Store B presses "Print", it will print to Store A, even though Store B pressed print.
I would love to see an option where, in AutoPrintr, no matter which store makes the invoice, whichever store requests the print, gets the print.
I would also suggest that for Dymo labels, if possible.
Thanks,
Don1 voteAlright, the beta is live and we are working on it – you can get to it from here:
http://feedback.repairshopr.com/knowledgebase/articles/944752
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Printing Price Labels
Like most stores, we need to print pricing labels to mark shelves in store with prices for products. RS could really do with a good system for customising label sizes and styles so that we can make good quality pricing labels.
26 votesToday we released the ability to customize labels in RepairShopr. You can add things like Price and change the font size as you see fit. Labels can now also have their size changed as well. More info below.
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
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Tracking shipments/Parts
Hi
The tracking feature is useless and really needs to be fixed. You say when you search the tracking # it opens up a google search. What is the point of this??
You should be able to add a direct URL in manually, and then when you click on that link you put in..it will take you to the actual website (for example, DHL) and you can view the status of the shipment. Right now, if I input my DHL tracking #…it opens up a google search and gives me random searches for misc crap like Flickr pages.There must…
1 voteYou are right, it didn’t matter for USA folks because fedex/ups (99% of the market) use tracking numbers that are detected by google – where DHL tracking numbers are not possible to auto-detect so nobody has a good automated solution.
Now if you enter a URL into that field we’ll link to that instead of google.
Thanks!
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IT Glue integration
IT Glue integration?
173 votesWe shipped this to everyone today as part of our new MSP Add On.
This gives you a whole suite of new tools specifically geared toward MSPs.
You can read more about the Add On here: https://feedback.repairshopr.com/knowledgebase/articles/1918006
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customise labels
I really need to be able to customise the label printout for assets, I need the device name larger somehow. so the client can read it.
3 votesToday we released an update that allows users to Customize Labels. More info in the link below.
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
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Warehouse stock take
With the new warehouse feature there are a few problems primarily regarding the Stock Take feature. Currently the warehouse location inventory cannot be checked like other locations. It would also be nice to see the stock take page label which location a given Stock Take is associated with.
3 votes -
Systray Shortcut
It would be great if there were a shortcut available in the systray so users could open tickets from there. Or even email tickets from the shortcut.
1 voteKabuto is perfect for this, it’s in the app center!
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Idle Ticket Notification
Hi, is there anyway for repairshopro to trigger a notification if a ticket status has stayed in one status for too long? For example if a ticket status stays too long with New status after 1 day, a pop up would come on. Also it would be nice to have option of pop up notification instead of text or email.
5 votesTicket Automations handle this now!
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Make Ticket Worksheets editable
Whenever I have to add an answer to a dropdown field in a worksheet, instead of being able to add an answer, like in ticket assets, I have to recreate the entire field. This is tedious and causes errors.
1 vote -
Inventory Stock Take Module Issue
The stock take module does not show items that are not scanned. ie the system thinks I have 10 of product X, but in reality I have none. The stock take module will not put product X on the count to update to actual. When I move to the finalize the stock count, it should show all items that have been scanned and all items that have counts according to the system regardless if they are scanned or not. Without this the stock take feature is useless for reconciling inventory on a large scale and the variances will only compound…
3 votesThis was added when Stock Take Lists were introduced. You can see the On Hand Quantity and the Scanned Quantity on the Reconciliation form. The Stock Take intentionally does not show the Expected Counted on the Stock Take screen to avoid fudging of numbers by the scanner as possible.
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Quickbooks Online Two Way Sync
We would like to see true 2 way sync with Quickbooks Online (QBO). In particular, we would like Invoice payments to sync both ways between RS and QBO to save the current manual double handling of payments etc.
76 votesWe added two-way payment sync, will mark this as complete. If you need more things to sync two-way please start a new suggestion on the forum. Thanks!
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Tech Wiki
I don't see it listed here and maybe I just don't know how to do it, but having a Tech Wiki that is searchable and includes an editor (for ease of use) so that techs can whip up or modify a procedure on a specific issue would be highly beneficial. I wouldn't even mind if it was included as an add-on that had to be paid for. This is one of the major reasons I'm considering moving to another platform.
While I can do the work, I'm looking at hiring soon and I can't expect them to have the same…
3 votesWe have added one, there just isn’t a great link to it. You could bookmark it, it’s at /wiki
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Auto close waiting on customer
It would be awesome if we could have a rule to auto close a ticket if it is waiting on customer for x number of days.
4 votesDone – see Admin, Ticket Automations
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Fix estimates so they can be sent to contacts
Currently estimates are only sent to a primary user. In a multi-level company this just doesn't work. Please make it so they function like a ticket and are send to the contact on the estimate.
36 votesThis was implemented a long time ago but maybe not clear because the communication log still had the “main Customer email” in it.
We just improved this so it allows you to choose who gets the email and it shows the correct email in the log/history.
(Will be live later today)
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Custom labels for the phone numbers on customer accounts
Enabling custom labels for customer accounts as an option.
It would help for customers that book as a couple and want to put both mobile numbers as contacts
9 votesToday we released the ability to Customize Labels and include things like phone & mobile numbers on them.
https://www.repairshopr.com/blog/posts/feature-release-custom-label-templates-have-arrived
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useful RMM info in Messages list
The "New RMM Alert Created! An Alert was created fo..." (for Watchman, in Messages) is overly wordy, and cuts off before useful info (which Group/Customer) is displayed. Would be more handy to be able to eyeball this quickly! Thanks...
1 voteGood call!
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Mobile Defenders Integration
Mobile Defenders is a great vendor for parts and screens for phone repair. They have already helped me manually upload their catalog into RepairShopr and expressed interest in a formal integration. They are currently integrated with {OTHERS}. Please consider adding them as a vendor integration option.
3 votes -
Zapier Trigger on "New Ticket"
Seems an obvious trigger but not included.
There are so many triggers in RepairShopr that different users will find useful. For me, I need to trigger a new Trello card on a new ticket creation.
0 votesDone!
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