General

  1. Toggl Time Tracking - Needed for Multiple Techs

    We need a way to track time better.

    Here is the problem.
    The repair shopr built in timer does work hardly at all on a mobile phone browser.

    Toggl works awesome but Repair Shopr only allows one Person.

    So all this equals no good way to track time for onsite jobs.

    So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we…

    145 votes
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    14 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

    Keep voting..

    We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

  2. GoToAssist Integration

    Would love to see integration with Citrix's GoToAssist Remote Support. They have great API's!

    11 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Bitcoin as a Payment option with integration to Bitpay

    Would be good if you integrate Bitcoin as a payment option for repair shops that accept this method of payment. You can integrate the Bitpay api into your system. Bitpay is basically a payment processor for repair shops that don't want to end up with the bitcoin at the end of the day.

    They process all bitcoin transactions for you and convert it directly into currency of choice and deposits that directly to your bank account avoiding all the volatility that has to do with Bitcoin.

    20 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. bundling or packaging items on the fly

    preparing a bundle in advance for sale is nice maybe if you are selling flowers or coffee. in our business we often group several items together on the fly when creating an estimate for a customer. you should be able to select two or more items create a package. you should be able to view your cost and then insert a sale price for the package. when you print or email the quote the customer would see only the package price not the individual line item pricing.

    37 votes
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    under review  ·  9 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Warranty System / Assets

    I would like to be able to add / track warranty's from the assets tab. Also I would like to be able to include more information like serial #'s.

    The current "PDF Warranty" doesn't work well as it does not auto scale to the amount of text you have in your warranty template. (mine is large since it includes terms and conditions).

    It would be nice if we could manually edit or enter the certificate #

    22 votes
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    planned  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. QR Codes instead of barcodes

    Wouldn't it be nice that if I grab a device for repair, the ticket would have a QR code that when I scan that with my mobile phone, I get the mobile page for the related ticket? Barcodes are a nice idea, however I think QR Codes would work better in this instance.

    14 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Reminder button in ticket and customer view.

    This button would allow reminders to be place on the calendar and in the reminder section. Allowing for easy follow ups without creating ticket just yet.

    This can also be merged with the Appointment button, but with an options menu; appointment or reminder or followup.

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. project management - Upcoming Jobs

    I really would like to see some sort of Project Management... I need something for all the TO DO or upcoming jobs. Mabe like a job board that Field techs can pick from when they have a down time to work on projects or jobs. I keep having a hard time managing all the TO DOs out there. Stuff that really doesn't need a ticket until we go to do it..

    67 votes
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    under review  ·  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Quick Email to existing customers

    Once in a while we just want to send a quick email message to a customer, but still have it appear through their portal (to be able to track it with their account).

    For instance, someone wrote "please update our billing email address to xxxxxx@yyyy.com" on a piece of paper along with their mailed in payment this month. It would be cool to make a quick email in their account that says "Hey. We just updated your email as requested. Thanks!" Without creating a ticket, and still have everyone know that it was taken care of.

    Not to replace…

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. field jobs info disappears

    When hovering over field jobs, the information pop up disappears almost immediately. Would be better if the information stayed up until the mouse was no longer hovering over the appointment.

    1 vote
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make restricted inventory items for only authorized users

    Loving the new "merged" inventory system! It was such a pain having to choose which location the inventory item was at. However, there was one nice feature:

    I have 10 techs, 3 managers and 1 district manager, plus me. With the old inventory system, we were able to add items like "manager discount" to a non-standard location, and only allow managers to "log in" to that location. That way, only a manager could issue a "managers discount" line item.

    With all inventory items available to all users, there are no items available to specific users. Also, there is no work…

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Web design and hosting services module

    My idea is to integrate a module to sell and invoice other services which could really use the existing recurring invoicing feature.

    Its no news that computer repair is becoming very competitive as computers become more popular and most of us have emerged into other related industries such as web design, hosting, security systems and even printing.

    9 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Combine 'Update Type' in ticket comments with ticket 'Status'

    In order to provide transparency with the customer, as well as making ticket management easier, wouldn't it make sense to combine these two fields? eg. PC has been fixed, ticket for that job is marked as 'Resolved' and it sends an email/SMS out to the customer notifying them of that, as well as a custom message sent on the technician's behalf.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. LinkedIn addition to social media for Marketr

    Can we add a LinkedIn icon and link for Marketr and other places that have social media in Repairshopr?

    0 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Survey system for RepairShopr, integrated with customer tickets

    Include functionality similar to MarketR where a customer receives an automated email response after a ticket has been closed, asking them to rate the company/tech, using custom fields. This would be a nice way to gauge customer satisfaction and can be kept as simple as possible. The survey will be tied to the customer and / or ticket for later review, and reporting module could be incorporated.

    78 votes
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    28 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hey there -

    Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?

    My feeling is this already works, and we probably don’t need to build anything

  16. Special order parts.

    Currently it appears the only way to put in a part order is to have it tied with a ticket. There are parts and products that are ordered only once, and that either don't require installation, or the the customer chooses to install themselves. This means no need for a ticket. It would be nice to associate a part order to customer, but not require a ticket.

    21 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Automatically calculate markup

    We (like many other repair shops) use a standard markup strategy and pricing chart. It would be awesome to have an option in inventory to use a set markup rate, or use a pre-selected markup option.

    By this, I mean you could have a few price ranges with corresponding markup rates, like: Parts that cost $1-$25 have a 100% markup, parts $26-50 are 60%, $51-100 is 30%, and $100+ are 20%. The other option (if not global like previously mentioned) would be item #65484 has an auto-markup of 25%, or alternatively $15.

    This would take almost all of the work…

    60 votes
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    under review  ·  22 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ticket title on the dashboard description

    It would be very helpful to have the ticket title apart of the dashboard short description. (Email isn't helpful at a glance if space needs to be made)

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mobile Barcode or App.

    Being that a lot of us in the shop use iPhone's or iPad's; having a mobile barcode option to quickly pull up a client would be very handy. I'm not sure if this can be done via the mobile version of the site or not but also an App (even if just tied to the mobile version website) would be awesome!

    12 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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