General

  1. Add a 'Date' input field as a Field Type option

    Having the ability to add a date to a field would be fantastic for reporting and searching purposes.

    6 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print ou

    We would like the option to not show custom text fields such as Computer Password: on the ticket receipt, but still to allow it to print on Ticket (full) print/PDF.

    We want only certain custom fields and checkboxes on the ticket receipt to give to the customer, and all of them on the full ticket print out.

    We hand the ticket receipt to the customer on job receipt, and print a full ticket to stick on the equipment and use as a paper copy (we always keep a paper copy and often work from it).

    16 votes
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    under review  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Option to print/show on PDF for individual Custom fields including checkboxes

    Option to print/show on PDF for individual Custom fields including checkboxes. Eg. We like to print a Ticket Receipt and give it to the customer when they drop off a job to confirm what we have received from them.

    This includes custom fields such as Charger checkbox, laptop bag checkbox, other equipment text field.

    Checkboxes don't show up on a ticket receipt (I guess they would all show up if they did which wouldn't be good for us). Id like the option of showing only selected checkboxes on the ticket receipt.

    4 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Change the custom fields auto-capitize first letter when printing/PDF to same as source formatting

    Change the custom fields auto-capitize first letter when printing/PDF to same as source formatting. It looks messy when printing/PDF as it changes the source formatting. For example : -

    Custom field 2. RAM Check currently changes to 2. ram check

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add purchase orders to logistics

    Just something to add to the non-critical list. It would be great to have a more intuitive PO module. POs are actually logistics and should show on that screen too. Also, it would be nice to have a place to add tracking numbers and links. PO's should have a link to the vendor's profile. Basically, the whole vendor/PO system should have a make-over. They are related and should be re-built around each other and link to each other. When everything else is done, of course ;)

    2 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add ability to book stock, parts etc. out to the store for personal/store use

    There are many occasions where we end up booking out stock to use in-store. Currently, the only way I can do this is to create a customer as the store but this means that we also have to pay the bill at the end which gets a bit of a headache with discounts etc.
    Perhaps there is a way that the store could book out items without all this messing about?
    Perhaps a screen we can go to - scan the item, click confirm and the system does the rest?

    4 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add "signatures" based on the user logged in.

    It would be handy to have something similar to an email signature that can be used when technicians are updating the customer through the ticket. Some of our technicians have different contact information or credentials/certifications they would have listed in their signature.

    5 votes
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    under review  ·  5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Need a open quotation reminder please :)

    Please can you guys add the same reminders for quotations as you have for invoices. I want the system to tell customers that we have sent them a quotation and we have not received a go ahead or response on their quotation yet. And that if we have no response in 30 days we will assume that they have abandoned their machine.

    Please guys the same as the open invoice reminder but just for quotations.

    1 vote
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Customizeable Dashboard widgets

    Would like to see the ability to customize the widgets on the dashboard with custom criteria and to be able to drag and drop and arrange them.

    And example of this is Brightgauge.com

    7 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Queues for different tickets

    Would like to see Queues implemented, wherein tickets can be assigned to different groups/queues, etc.

    This allows techs to be responsible for their Queue and for things to be escalated, moved around, etc.

    This is different than status. It is a holding box that the ticket resides in.

    For example:
    -Level I queue
    -Level II queue
    -Dispatch queue
    -Bench queue
    etc

    16 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Could you just use the ticket custom field types in conjunction with saved ticket searches to get this?

    I understand those aren’t really queues – but they kind of are. You can have multiple users in that list, assign between them, etc etc

    Comment with details if you think it’s very different, so we know what is missing. (details)

  11. Marketr campaigns based on custom field and inactivity

    We get lots of leads from our website form. Often they are inquiring if something can be fixed, etc.
    These leads sometimes don't pan out, however our webform asks for their email, so even the ones that don't workout, we have their email address.

    It would be great if we could create a campaign based on some criteria, such as a checkbox for example, where those leads (who have been converted to customers) that have a checkbox checked (indicating they have not been converted) could be emailed after xxxx number of days for special offers, reminders, etc.

    ie. We'd like…

    4 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Custom Fields - Parts

    It would be nice if we could add custom fields to the "Parts" section. It would also be nice to add vendors to this section and be able to track all items purchased from specific vendors.

    19 votes
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    under review  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Sales Detail Report

    Be able to pick an item to run the report. Include the link to the invoices as well. Thanks.

    2 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Expanding the Contact Module

    I work with a number of small businesses with multiple employees and often the primary contact isn't the business owner but rather the Office Manager.

    It would be great if a contact module could be added where not only are the eMail and phone number details stored but also custom entries like the contacts login credentials for their PC, eMail, Dropbox account etc. The ability to select the contacts computer and mobile device from the company assets list would also be useful.

    In this way the Customer page could be reserved for site wide details such as the public static…

    5 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Canned Response Variables

    It would be nice to be able to use variables in the canned responses. Variables like customer name, ticket number, invoice amount, ext.

    13 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. an "Open Hours" setting to better track days between updates.

    Right now the system tracks on a standard clock. Open a ticket on Saturday, reply to it on Tuesday, the system says it's been 4 days since the last update. But we're closed on Sunday, so there's only really been three days. If we could set the "Open Hours" for our business and have the system track off of that, it would be very helpful.

    27 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Sending invoices to xero as drafts not as approved invoices

    The integration to xero works well. Though it would be better to push the invoice to xero drafts, so that can be edited easily or deleted or approved before going to the final invoice to the client.

    21 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. CUSTOM FIELDS

    IT WOULD BE GREAT IF YOU COULD UPLOAD CUSTOM FIELDS BULK FROM AN EXCEL SHEET.
    MAKES
    MODELS
    COLORS

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Magento/Ecommerce and Chip and Pin

    A Magneto Plug in would work great for us, to push customer details, purchases and inventory both ways if possible to keep all info in one place.

    Also the integration for a chip and pin machines. We currently use the Stripe App to process card payment, We have looked at the option of Dinmikos (http://dinamikos.com/index.py) to process the payment via chip and pin using Stripe however are unsure how that can integrate with Repairshopr.

    Thanks

    26 votes
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    under review  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Combine 'Problem Type' ticket field with 'Custom Field Type' field

    This would make more sense in the process of filling out a new ticket

    20 votes
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    under review  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
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