General
3764 results found
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Private message a co-worker through ticket
I have a parts purchaser who is mobile. I would like to be able to message him via ticket to check of part has been ordered. And it would be nice if there's a way to update ticket status to Waiting for Parts when he replied thru text saying it's been ordered.
4 votes -
Conditional search
Hello, is there a way to add an additional condition to searching? For example, we want to search for all tickets that had service and also sold a new hard drive. But we do not want tickets with only the hard drive being sold. Does that make sense? This will help us generate a report on our service and retail side. For example, we can compare who needs to be hired for next, service or retail.
0 votes -
Customize Dashboard
Domo integration should help me as a CEO, but I use the dashboard for my techs.
I would like to be able to have the top info off and add colored stripe for the tech who had the last contact with the ticket. With this change my floor people could answer the easy questions faster, and pass calls to the correct tech faster.
11 votes -
Revamped Appointment Bookings.
The ability to set times per day is needed, instead of just for the entire week. Small single tech businesses like me have no use for the booking feature — I run different hours for different days.
9 votes -
Option to Turn OFF New Tickets BUTTON in the Customer Portal
We ONLY service equipment in our shops, and require a thorough inspection and detailed check-in policy. From time to time, customers seem to accidentally create new tickets using the online customer portal. The tickets are usually made unintentionally, but otherwise need to be deleted and the customer educated. Can we please have the option to turn this button off?
0 votes -
Daily Payments Report
Please make it possible for the 'Daily Payments Report' to be automatically scheduled to run daily & emailed to a specified email address. Could be useful for other reports too.
14 votes -
multiselect on purchace orders
We have multiple vendors for some products, so if I select "Add All low stock items" I get a huge list. In order to clear out what we don't order from the vendor we're making the PO for, we have to click delete and wait for the page to refresh and then scroll down 100 or more times. It would be great if each line item had a checkbox so we could select multiple items to delete.
3 votes -
It would be beneficial to put shipping below the subtotal
Can shipping be created as an item below the line items so that it does not factor into income, much like tax is withheld from income.
10 votes -
Outgoing Caller ID - phone integration
Incoming caller ID integration exists and logs into the ticket and customer communications logs. Why not outgoing caller ID logging? If a technican calls a customer, it should be logged into the communications log as well. This could be especially useful for situations where there is a question of whether a ticket or support request had not been responded to. Perhaps it could reference extension number to a particular technician in RepairShopr?
0 votes -
I would like Tickets to be able to be sorted by Customer - alphabetically
At this point, clicking on the customer column header on the ticket page will sort the customers by customer id rather than alphabetically. I can see how it could be helpful to have this alphabetically. Could you add this to our feedback forum? It would be great to hear from other users who would like this feature added too!
1 vote -
Customize status and progress headers
I have a number of associates in different sectors that repairshopr would benefit however they would like the ability to customize some of the status toggles and progress headers to fit their industry.
18 votes -
Customer referral rewards
I was adding in a referral for a customer and thought it would be nice to have a counter on the referrer's customer page to see how many people they have referred to you. This way you can have rewards for loyal customers who spread the word around. Maybe have a system where after 10 referrals they get sent an automatic email giving them a coupon to print out. Something to keep customers coming back and telling others.
47 votes -
Add phone number field to contracts for easier renew calls.
Sometimes we need to create a list of clients to call to renew MSP contracts that are not on the monthly autobill. 6 and 12 month contracts etc. We noticed today that we can see the list (sorted by end date) but then have to go into each client individually to get the phone number to call them. It would be very convenient to have a phone number column which could just be printed to create a 'list' with all needed info. It already has start and end dates and name.
There seems to be room, or if not replace…1 vote -
Logistic documents valuation by date and location ( inventory transfer valuation )
Report which will showing total valuation of transferred inventory between locations by date and location.
Date Period ( Month.Year )
Location A --- > Location B
Total value of transferred inventory = xxxxx $ ( net value )Date Period ( Month.Year )
Location B --- > Location A
Total value of transferred inventory = xxxxx $ ( net value )etc... Also it will be good to finally implement printable format of inventory transfer documents which can be save as PDF then print or send by email.
4 votes -
Online profile private storage
We choose to keep our attachments private from our customer on their online profile but it would be really useful if customers could upload documents directly to their online profile. Can a customer sharepoint be made on their online profile allowing them to download samples we’ve made or upload documents we require.
The ability to easily transfer them to the attachments section would be a huge bonus.
The sharepoint could be a temporary storage for upload/download files, say for 7 days then erased thus freeing up storage space for Repairshopr.
3 votes -
Allow an option to switch comment order
I find that the ticket comments are listed in reverse order. I'd like to be able to change them from earliest to newest rather than the current default of newest to earliest.
It is more logical to have a ticket flow from top to bottom rather than have the newest notes on top for the way I run my business.
5 votes -
Add a "Jump" button to the button bar
The new "Jump to..." feature is nice, but I would love to see a "Jump" button added to the button bar. Here's a mock-up of my idea:
3 votes -
Allow Labor to be Billed Hourly and Flat-Rate
In our shop we have different methods of billing. We charge a specific flat-rate fee for in-shop services. We charge hourly for all business clients and on-site services. It would be nice to distinguish that in the inventory labor item, so when my technicians log their time, the flat-rate items ignore the time field.
7 votes -
improve on recurring tickets scheduling options
The recurring ticket feature is unfortunately not useful to us in the
current state.
Most of our appointments occur for instance on the second Monday of each month from 1:00 PM - 3:00 PM
Just selecting weekly/monthly/bi-monthly etc. and a date when the ticket should run is not going to keep the tickets properly synched.Thanks
20 votes -
Inventory Transfer Recommendation Report
A report feature that recommends Multi Location transfers.
Store A has 3 of said item.
Store B and Store C Each have 0
The report would make an inventory transfer suggestion for Transferring an item quantity of one each to stores B and C from store A.
This would result in all three locations each having the same quantity of an item in stock.
1 vote
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