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Outgoing Caller ID - phone integration

Incoming caller ID integration exists and logs into the ticket and customer communications logs. Why not outgoing caller ID logging? If a technican calls a customer, it should be logged into the communications log as well. This could be especially useful for situations where there is a question of whether a ticket or support request had not been responded to. Perhaps it could reference extension number to a particular technician in RepairShopr?

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Andrew Hall shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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