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3764 results found

  1. TIcket Status Changes...

    As far as I can tell, the "Resolved" and "Closed" ticket status is the same. I suggest that RS change the meanings and the way they work:

    To me, "Resolved" means that the issue on the ticket is resolved and Closed means that we are done working with the ticket and it is ready to be invoiced. After we invoice the tickets should be move to an "Invoiced" status

    Further, it would be great if a resolved ticket remained in the queue for a number of days (to give the client a chance to tell us that the issue isn't…

    10 votes
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  2. Customer notes that look like ticket notes.

    Have the same notes for customers that tickets have instead of a tiny box that just looks cramped

    2 votes
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  3. Would love to see some kind of tagging feature in tickets!

    So a computer comes in with a virus, person tells us what kind of things is going on we tag the important things and next week someone is describing the same thing and you search with tags to find that ticket and you see all the steps taken to solve the problem!

    1 vote
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  4. Add asset directly from Ticket (ex. in "New" menu)

    Add asset directly from Ticket (ex. in "New" menu)
    Now it can only be done from the "change ticket" section..

    4 votes
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  5. Customer notes update to Quickbooks

    Under the customer's profile, you can add notes to the account but it will not update Quickbooks with any new notes that are added. Seems that Quickbooks sends notes to RS, but not the other way.

    5 votes
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  6. reminder

    REMINDER FEATURES Allow customisable selectable snooze periods (i.e 1 day, 1 week, 1month) , allow to create a lead or ticket direct from reminder.

    3 votes
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  7. Change 'Part Order List' 'price' to retail

    Change the price on the 'Part Order List' to retail NOT cost... or put both

    7 votes
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  8. hide all pricing from techs/non-admins

    Hide all pricing from techs/non-admins. As a MSP, we cannot have our techs seeing pricing on tickets. It opens up way too many problems.

    3 votes
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  9. ticket number and link to ticket on 'editing item' screen

    When on a 'editing item' page, add the ticket number that links to the ticket, and also maybe an 'update and go to ticket' button

    9 votes
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  10. Customization Inventory Feed

    We would love to see the option to export a realtime feed for inventory that we could specify headers for so we can use to keep our sales channels realtime inventory up to date.

    6 votes
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  11. Brokerbin.com Feed Integration

    We would love to see Brokerbin.com Feed Integration for Inventory

    3 votes
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  12. Item Search In POS Menu

    In the POS Item Section, an additional Search bar to search for an item in the inventory list.
    It becomes difficult to find items quickly in the POS menu once the inventory grows to a large size.

    14 votes
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  13. OpenDNS Umbrella Intergration

    OpenDNS is integrated with AutoTask and Connectwise but it would be awesome to add RS to the list. They were purchased by Cisco I believe so they are an excellent malware and security addition for any MSP.

    4 votes
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  14. Choice to display/print the comment date/time and user that made the comment

    It gets confusing for our customers as we do a job onsite and charge say 2 hours from 13.00 to 15.00 but the comment is made the day after at 10am… they think we are charging for a different job!
    It would be ideal to have the ability to choose whether to print/PDF these details but still allow it to be displayed on the screen view for our reference.

    3 votes
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  15. Add RS Attachments to Tickets

    There is no option to use an attachment on an invoice that was previously uploaded to a Ticket.

    We can upload from Dropbox, Google Drive, Desktop, etc...but if we want to include a receipt (which was previously attached to a ticket) on an invoice, there is no option for that.

    Thank you,

    dp

    1 vote
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  16. Parts status on ticket screen

    We order many parts from many different vendors for many different customers.
    Moving from one screen to another to check the status of the parts separate from the ticket is a bit time consuming and can be confusing if trying to juggle multiple customers at once.
    It'd be nice to have an optional module on the ticket page so we can see the status of the part (if it has been ordered, if it arrived, etc).

    1 vote
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    4 comments  ·  Admin →
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  17. In contract pricing, we need an 'all labor' % discount rather than having to go in and individually add each labor rate to the contract.

    7 votes
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  18. What about a wireless printer? I'm a mobile computer repair technician. I think this would be a good idea for those that are mobile!

    Using a wireless receipt printer is more convenient for those who are mobile like myself going to house to house or to business to business.

    1 vote
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  19. Leads Accountability

    It would be nice if the Leads had the same admin feature "Change History" that tickets have so that we can see who is changing leads status' with date and time stamp.

    6 votes
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  20. Automatic email notifications to customer for contracts expiring in 30, 60 days

    Automatic email notifications to customer for contracts expiring in 30, 60 days and expired contracts

    11 votes
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