General
3765 results found
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Computer Reports
It would be nice to have: When a computer report is attached (like RepairTech's TechUSB/TechWARU) to have an option in settings (if consensus doesn't want) for a Diagnostic note to be automatically added to the ticket. Something like "(name of report) has finished and needs review". Then to change status to "Tech Needed" or something similar. We do this manually now, but over the course of a year the minutes can add up. This automation can save time, money, and possibly bring attention to a ticket more quickly that the diagnostic has finished (faster than changing KVM positions)
3 votes -
Somehow we could send a text message to customers through the system without having to open a ticket?
For the customer portal would be interesting to send any particular text for any information monent not meriting a ticket.
This greatly would release our special mobile lines.3 votes -
Sort Ticket Worksheets
When setting up a new ticket worksheet - there is no way to sort the list of worksheets. Would be nice to be able to arrange them (getting the most commonly used at the top or alphabetically)
18 votes -
Add Ticket Number to Receipt Above Invoice Number
I don't see a way to add this to the 80mm receipts but it is how we track our customers the invoice number does not matter as much, if there is a way to have the Ticket Number above or Below the Invoice Number that would be great! Thank you
9 votes -
Payment providers for Germany, payone or paymill
Especialy because the offer SEPA Direct Debit which is widly used in Germany.
6 votes -
Set up user defined time zones.
Allow each user of repairshopr to set a time zone. Single time zone when our users are spread across the country makes user defined time zones crucial.
8 votes -
Add Attachments in Inventory for Digital Goods
It would be very useful to be able to attach a file to certain inventory products that are digital goods. You could also take it a step further and make it public facing once the customer pays for the product.
1 vote -
SMS selector between multiple mobile numbers on customer accounts
Enable the ability to select between mobile numbers to send the SMS messages to.
Also some kind of indicator on the ticket that shows which mobile number is currently selected to tsend the messages to.6 votes -
Exporting Ticket Notes
We would love the ability to export the notes in a ticket along with the other pertinent ticket details when we are exporting the tickets as a CSV. This might not be doable in a CSV but we would love a record of the exact notes for each ticket that we can archive for future use.
26 votes -
Assigning Assets to Multiple Contacts
In Admin Settings you can allow Multiple Contacts per Customer. Then, you can Assign Assets to those Contacts. What if you have a "Software" Asset, say a 10 License AntiVirus product with one Serial Number and you wanted to assign that specific asset to multiple Contacts... I believe this would be a GREAT FEATURE for every Repair Shopr user, not just our company.
6 votes -
Add HotKeys to all Pages
Nerds love HotKeys.
Picture this:
- You are on a customer page
- You want to create a new ticket
- You type a simple character sequence i.e. 'n' then 't'
- BAM! New Ticket page for that customerThis could work for any function. Invoices, Estimates, Attachments.
Additionally, change the sequence for extra features.
- 'f' then 't' will filter the customer page to show only tickets1 vote -
New Client Screen
Hello
Could I make a comment about the recent changes to the client screen?
The "Jump to" feature is quite good as it solves the problem of which column to look at when you are hunting for tickets or assetts or whatever down the page, so that's excellent.
However, the "Jump to" section is below the custom field section which we use quite a lot and for many customers we have quite a lot of text in those custom fields.
So for those customers the "Jump to" section is still below the bottom of the screen and therefore not quite…
4 votes -
Implement Daily Ticket Limitations
With our current ticketing system, we can put a cap or limit to the amount of tickets that can be created per day.
Any tickets created after the cap are defaulted to the following business day.
With RepairShopr's it seems that there can be an unlimited amount of tickets created on any given day.
For a small business, it can be overwhelming and get confusing, and I believe this would alleviate some of that. Thanks!
3 votes -
Creation of Optional and Required Invoice Line Items
All the customer to choose optional invoice line items on top of required items.
Example: Came in for an oil change, but would you like us to replace your wipers and filters why you're here?"
3 votes -
show serial on asset find window
When selecting an asset on a ticket the window doesn't have enough space to show serial (unique id)
1 vote -
I prefer the email invoice button to be at the top and just clickable like it used to be
I prefer the email invoice button to be at the top and just clickable like it used to be
1 vote -
Auto-fill additional notification emails with technicians
It would be extremely helpful if during the New Ticket creation window in the section for additional notification emails on the ticket, if there was some auto-fill or menu selection option for assigning techs or other RS users to this field. We generally notify 2-3 techs of progress on a ticket, so having to copy and paste or type the email into this field each time is a bit arduous during ticket creation.
1 vote -
Create Bulk Invoicing
Not sure the best approach but we would like a non time based way to quickly create invoices per customer for all open tickets. Right now you accomplish this through recurring invoices but that approach assumes all data is entered on time but it never is.
A simple approach would be to add a button next to each customer on the pendingticketcharges screen to invoice all tickets for that customer. Still a bit of manual work but easier than going back to the invoice screen and selecting customer and selecting all tickets.
2 votes -
Adding ticket status near hidden comment entry
Would it be possible to add a drop down in a ticket dashboard near the hidden comment entry area? Ticket status update drop down is all the way at the top of page, techs easily forget to update ticket status after entering a hidden comment. There are drop downs near the comment entry field but the selections in the drop down menu do not match with ones in the drop down menu up at the top.
Thank you
1 vote -
Additional information for the date and time a ticket is resolved in the ticket export report
Hi Guys,
Can we add a column in the ticket export report for the time and date a ticket is resolved? This is to measure the SLA of each ticket.
Thank you!
7 votes
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