General

  1. Manual sync for Xero

    Greetings all,

    I have been having a few issues with incorrectly entered invoices and some payments posting to Xero automatically. I think it might be valuable to have an option for a manual sync button instead of it being automated. This would allow me a chance to correct mistakes prior to syncing with Xero (backing out some of the transactions can be most time consuming). I don't think that I have any downside on a manual post as I can do it just prior to working in Xero at the end of the day.
    What do you all think?

    7 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Estimates

    When an estimate is sent through a ticket on RSR can it become a notification on the ticket - a comment saying an estimate was emailed showing the date - in the same way a customer approval becomes a comment?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Hover to preview Leads info

    We would LOVE the ability to hover over a lead and have a pop-up showing the content of the lead without opening. Most of our leads have identical leading text in the Issue field, so it would be great to hover over the lead and see the "Ticket Description" in a pop up. This would save so much time in sorting out the garbage/SPAM leads.

    3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add a new 'ON Sale Price' option to inventory item price inputs

    I think it would be great if there was the ability to add an additional price to the current cost & retail price called 'On Sale Price' - or similar.
    This would be the price that the item would be reduced to if the check box (forgot to mention we'd need one of them to say when to activate the 'on sale price' was ticked so that instead of having to reprice every stock item that we are running a sale on, and then re-price them again on the system when the offer ends, we can simply click the on…

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Prepay Hours Invoices

    is it possible to make Prepay hours not show up on a customer's account until after they have paid the invoice for the hours. At the moment prePay hours show up the second the invoice is sent, not after it has been paid.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Enable FULL customisation of repairshopr by fully integrating custom fields by ID number.

    Currently the custom fields (for tickets) are a separate table that cannot be uniquely identified in PDF’s, Emails or other customer visible data. Unfortunately repairshopr only allows me to include ALL of the custom fields that are selected as visible, so I cannot fully customise the tickets, PDF’s or canned responses. You can go to Admin > Ticket Custom Fields and select which fields you'd like to be hidden from PDFs, but this on its own is not powerful enough.

    Quite often, I wish to use individual custom fields in a customer email, printable label or ticket update.
    At the…

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Google Map Printable with all Service Calls

    I really need a way to print out a Google map of all my appointments on one map so I can get to my service calls fast, safe and economical.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Discount field to Purchase Orders

    When I do a Purchase order, I need to be able to enter into a field 30% off the whole order. Rather then Manually get a calculator and take 30% off each item. Because sometimes that doesn't even balance because of the breakdown.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. RECURRING BILLING Schedule NEEDS TO HAVE END DATE OPTION

    THE RECURRING BILLING NEEDS TO HAVE AN END DATE FOR AUTHORIZE.NET

    9 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please add basecamp integraiton

    We would love to be able to integrate basecamp with RS - basically, have a ticket link directly to a project.

    Their API is on github, here:
    https://github.com/basecamp/bcx-api/

    17 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make ticket updates/notes easier to read

    My technicians are having trouble reading ticket updates when more than one of them works on a computer. It would really help if ticket notes were put into sections such as a section solely for customer contacts, diagnostics, solutions, etc.

    It would really make the ticket easier and faster to look through and know what is going on or what has already happened. It is hard even for myself when I go to look over things in our service center and have to read through a big jumble of different things to find what I am looking for.

    Thank you…

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow non admin users to see the Change History of a Ticket

    It would we great to allow non admin users to view the Change History of a Ticket. It could be a permition in the Security Groups Manager.

    This is important to us, because sometimes a tech has to ask the seller who has created the ticket something about the ticket or the customer.

    Thank you

    3 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Integrate with Instant Housecall

    Instant Housecall is gaining a really good traction with a lot of computer techs in a lot of communities. Would be awesome to have a similar feature like Team viewer has. The owner is super awesome and i Know he would love to help in any way he can. Keep up the good work guys!

    27 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Customer Dynamic List

    Add the ability to search based on product/service purchased. This would allow us to have more customized emailing options. Currently, we have to add a warranty to the product/service and then create a mailing list based on the warranty name.
    Also, would like an option to email after x weeks in addition to warranty expiration in x weeks.

    1 vote
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Appointments given a purpose for site-visit repairs.

    RepairShopr is clearly built for in-shop repairs, however if I mention features that already exist; please school me in my errors. I dearly need to resolve the work flow process for site-visit repairs; as it is now, RepairShopr seems grossly inadequate for site-visits.
    Appointments need to take on a roll; currently they are pointless. I will give them their purpose now;
    1. Every appointment must show up under the customer record just as everything else does along with the notes added (under review as a suggestion back in September ‘14)
    2. An appointment is a ticket without ‘status’ (no diagnosis,…

    9 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. I would like to add pictures to the asset lists of a customer

    It would be great if we could add pictures of existing customer assets to the asset list. This is a value added item for shops wanting to add to their MSP offerings. Most small business' I deal with have no idea how important this can be when disaster strikes. Ask an insurance agent how important pictures and serial numbers are when filing a claim and you will see how adding this to your customer service offering can close a sale.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Direct Draft as a Payment Option!

    We have several clients that pay us monthly for different services. Instead of getting hit with CC fees, we push Direct Draft for any recurring services. This is easily setup in Authorize.net but RepairShopr doesn't support it. This means RepairShopr doesn't know invoices have been paid and we have to mark them as paid manually... which also throws a kink in Xero when invoices go over. We have to match them up and manually send out monthly "PAID" statements to our clients. This creates a lot of extra work that could easily be avoided if RepairShopr understood when a direct…

    7 votes
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    under review  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Payment Method - Credit Balance

    I know it may not be the highest on priority right now, but I think if we link a payment method to the credit balance, it would save alot of time, and help when accounting.

    If we buy a computer from a customer, when it comes time to "pay out" we simply just put in the amount, and use Credit Balance to automatically apply the amount as a credit.

    Also, when we apply this credit to an invoice, instead of just subtracting it off of the total, we need a line item. This would show our accountant that a credit…

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  19. Inventory Parts Assign to Cusomter

    It would be great if, when receiving inventory into stock, we could assign a particular line item to a customer, or the whole shipment (you used to be able to do this in Quickbooks).
    That way whenever you go to that customer in RS you would get a prompt saying something like "Hey these items have been received for this customer but haven't been invoiced out yet."

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Implement custom fields for customer phone numbers/emails

    It would help me tremendously to be able to categorize methods of contacts for customers and enter custom fields for each entry. Seems simple enough and would make a big difference for me

    1 vote
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