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  1. set ticket priority based on email priority

    Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!

    6 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create a ticket by scanning the Asset barcode

    Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.

    This would speed up the check-in process dramatically as people…

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Better Quickbooks Import options

    We have been using QuickBooks for a very long time and over the years inventory items have come and gone. As you could imagine, our QuickBooks has several inventory items that we no longer sell. We imported our inventory items from QuickBooks initially and disabled all the items that we were not going to use. We then went through, one by one, each item and selected the "Linked QuickBooks Item" to match the category in QuickBooks we wanted. This took some time but we can deal with that. Our problem happened when we needed to add another QuickBooks category (We…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Darken 'notes' window text

    The 'notes' box under customer info allowing you to make notes on a particular customer is too light. The font used in that box barely shows. Please darken the default font.

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. When in logistics the when you click the blue arrow to accept things it doesn't go back to the first page.

    When you go into logistics and click the blue arrow to accept the item being transferred it automatically sends you to the first page of the logistics. Makes it really inconvenient to pick up where you left off when multiple things came in together.

    8 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. RMA Issue

    In our shop, technicians are not really aware of certain details of the company, such as vendor for certain parts, etc. It would be handy to have a simplified version of the RMA section, so that the technician could notice a broken or not working part, and just create an RMA for that part without having it linked to a specific customer or vendor. Also, it would be handy if when an RMA was raised for a part, it was removed from the inventory, and in another RMA flagged section (sometimes I have three faulty parts, all the same type…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Employee override for Device Module

    It would be great if there was an employee override added for the device module to allow for new devices to be checked in

    7 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Client needs ability to save CC for future / recurring transactions

    When a client receives an invoice they should have the option to save CC for future transactions.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add attachments to responses on Ticket Updates

    It would be nice for clients to be able to add attachments to their responses when replying to a ticket update email.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mxtoolbox Intergration

    I use MXtoolbox a lot for checking information about domain names and pubic IP ranges for customers internet connection, it would be good to integrate mxtoolbox's api into repairshopr so we could get this information all in the domains asset area and internet connection asset tags ideally something like check MX records would drop to show the current MX record TTL and IP preference. And check A records would check known A records, such as the host,www and mail/owa records.

    API Avaliable http://community.mxtoolbox.com/blog/rest-api-api-access-now-available/

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Lead conversion: Address entry for New Customer

    When adding a new customer via check in mode the address fields each have their own seperate save button. This recurring need to save really slows down our customer check in times. Could this form be completed with a single save button?

    Thank you!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add a sales history table to a product's inventory page

    Sometimes I need to go back and see when I sold a particular item to a specific customer. As it stands I have to manually search through their invoice history to find the record. It would be awesome to add a table to an item's inventory page that listed sales, including date, customer, invoice number, quantity, and serial number if applicable.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add zip codes in the customer reports as a marketing tool.

    This will help a repair shop to see what zip codes are most popular and if they decide to move their store it will give them idea what direction and how far.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create an area in the Time Clock Admin to put in future Paid Day off requests.

    When an employee gives notice of a requested paid time off for a date in the future, have a place in the time clock admin that will keep track of this so when that week comes, that day is already put in the totals for the pay period.

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add UPC code and QTY on hand to expanded line item details

    I am talking about on each individual estimate/invoice lines for the inventory items; when you click on the line to expand for more details, currently what shows is category, tax note, taxable, tax rate; cost; tech and the rma button. Here is would be nice to include the UPC code as well as the qty on hand.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Reporting for Parts Ordered on Tickets

    I have multiple locations and need to track the dollar amount on the parts ordered for repairs. Ideally I would like to give each store a credit card and let them order their own parts but I cannot do that without a way to track the transactions. If I could run a report that says Store "A" bought $2000 in parts to repair customer computers then I could take my credit card statement and match the number up.

    9 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Shade alternate rows on the ticket & Invoice screens

    The ticket and invoice screens would be a lot more readable if there was the option to lightly shade alternate rows.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow names or notes to be associated with phone numbers.

    A lot of the time I have customers who give me multiple contact numbers with different people picking up the phone. For example, I just had a husband and wife give me their separate contact numbers for a recent ticket, but I can't make notes in repairshopr as to what number is associated with which person without making a note on the customer page.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Leads - Business name field but now where to enter the information

    There is a Business Name Field but no where to actually add the business name only a First and Last on the new window entry form.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Locations as a header/sort option and group by list.

    It would be great to have "Locations" as a header for Tickets and Invoices and also a "Group By" option for Location. From a managerial aspect of looking across multiple stores, this would be extremely helpful from the ticket and invoice views and the ability to group by location or at least filter by location without changing location from "admin" drop-down.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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