General

  1. Customize Header Of UI.

    I'd like to be able to customize the header of the UI. I should be able to add my own logo, and change the color.

    1 vote
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  2. Available stock shown when adding items to invoice

    When selecting an item from the inventory whilst creating an invoice it would be great to see how may items of something we have in stock.
    It only needs to show Qty after the item list which appears.

    It would serve as an additional fail safe when adding items to invoices as you could make sure instantly that the item is in stock and would highlight any stock issues / description issues / qty issues

    7 votes
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  3. List multiple invoice numbers on Daily payment report

    If a customer pays for more than one invoice at a time it does not show up on the daily payment report to show which invoices it covers, it just leaves the box blank, so then we have to go back and search the customer to find what that payment was for. It would be helpful if both invoice numbers would appear in the invoice column next to the payment if it covers more than one invoice.

    1 vote
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  4. Work Flow Optimization

    Key updates that our team believes will increase work flow, also please advise if these can be done on just our account, if not everybodys, since they makes sense to do...

    - capitalize first last auto when creating a customer
    - remove work approved to proceed when creating a ticket (our team does not use this option so for us it is redundant)
    - sort tickets by status default when clicking tickets (not grouped by; looks different)
    - fix searches on invoices not showing results properly (ex. we type last name nothing shows, if we type first it does but…

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. New ticket comment box - placeholder text

    Hello, would it be possible to add placeholder text (or pre-populated text) to the 'New ticket comment' box in RSR warning in large letters that this comment is visible to the customer.

    Currently we have the 'Don't email' button ticked so that we don't accidentally email a comment to the customer that we don't want them to see but on occasions the engineer forgets to untick the box and we think we've sent an email when we haven't.

    1 vote
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  6. vendor inventory returns

    Would like to be able to record inventory returns back to vendor. Currently the PO part does not always except negative items. In a pinch, I manually remove the items from inventory, however this is no thread or comment field available to document why the inventory was adjusted.

    0 votes
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  7. Open ticket flyout

    Put a left side flyout (like the feedback tab) while on other pages. Specifically when on another ticket, so you can jump quickly to the one you need rather than reload the tickets page, then to the ticket.

    1 vote
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  8. Add Canned Responses feature to "Invoice Email Custom Message"

    It would be awesome to allow canned responses for the "Custom Message" when sending Invoice emails.

    We use several different canned responses depending on the situation, and are having to cut and past from a notepad or program hotkeys on each computer.

    For example, on zero dollar follow-up invoices, we add "Thanks for checking in! There is no charge for today's session, as it falls within our 30 day follow-up guarantee. Thank you for choosing... etc"

    Or "You indicated you wanted to review the invoice and mail in a cheque. Please pay from the attached invoice. You can also use…

    8 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Multiple Custom Fields to a single Ticket

    you'd be able to put a General Diag Custom FIeld, and then once those results have come back, put a Virus Removal, or HDD Replacement custom field to follow it. Allowing for multiple steps to be taken on the same ticket without the need for multiple tickets.

    2 votes
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  10. asset field type include hyperlink

    Include hyperlink in asset field type. It currently only supports Textbox, checkbox, dropdown, and datefield. If we could include a hyperlink i can use the website to open our other software with a link directly to the asset in question.

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Barcode queue

    Being able to print a large queue of inventory labels would be an excellent addition. Whether through a 'Receive Inventory' queue that adds items and gives the option to add items to be labeled, or the option to trigger printed labels with quantity changes, it would streamline things quite a bit!

    3 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Manual sync for Xero

    Greetings all,

    I have been having a few issues with incorrectly entered invoices and some payments posting to Xero automatically. I think it might be valuable to have an option for a manual sync button instead of it being automated. This would allow me a chance to correct mistakes prior to syncing with Xero (backing out some of the transactions can be most time consuming). I don't think that I have any downside on a manual post as I can do it just prior to working in Xero at the end of the day.
    What do you all think?

    7 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Estimates

    When an estimate is sent through a ticket on RSR can it become a notification on the ticket - a comment saying an estimate was emailed showing the date - in the same way a customer approval becomes a comment?

    1 vote
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  14. Hover to preview Leads info

    We would LOVE the ability to hover over a lead and have a pop-up showing the content of the lead without opening. Most of our leads have identical leading text in the Issue field, so it would be great to hover over the lead and see the "Ticket Description" in a pop up. This would save so much time in sorting out the garbage/SPAM leads.

    3 votes
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  15. Add a new 'ON Sale Price' option to inventory item price inputs

    I think it would be great if there was the ability to add an additional price to the current cost & retail price called 'On Sale Price' - or similar.
    This would be the price that the item would be reduced to if the check box (forgot to mention we'd need one of them to say when to activate the 'on sale price' was ticked so that instead of having to reprice every stock item that we are running a sale on, and then re-price them again on the system when the offer ends, we can simply click the on…

    4 votes
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  16. Prepay Hours Invoices

    is it possible to make Prepay hours not show up on a customer's account until after they have paid the invoice for the hours. At the moment prePay hours show up the second the invoice is sent, not after it has been paid.

    7 votes
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  17. Enable FULL customisation of repairshopr by fully integrating custom fields by ID number.

    Currently the custom fields (for tickets) are a separate table that cannot be uniquely identified in PDF’s, Emails or other customer visible data. Unfortunately repairshopr only allows me to include ALL of the custom fields that are selected as visible, so I cannot fully customise the tickets, PDF’s or canned responses. You can go to Admin > Ticket Custom Fields and select which fields you'd like to be hidden from PDFs, but this on its own is not powerful enough.

    Quite often, I wish to use individual custom fields in a customer email, printable label or ticket update.
    At the…

    2 votes
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  18. Google Map Printable with all Service Calls

    I really need a way to print out a Google map of all my appointments on one map so I can get to my service calls fast, safe and economical.

    1 vote
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  19. Add Discount field to Purchase Orders

    When I do a Purchase order, I need to be able to enter into a field 30% off the whole order. Rather then Manually get a calculator and take 30% off each item. Because sometimes that doesn't even balance because of the breakdown.

    0 votes
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  20. RECURRING BILLING Schedule NEEDS TO HAVE END DATE OPTION

    THE RECURRING BILLING NEEDS TO HAVE AN END DATE FOR AUTHORIZE.NET

    9 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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