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  1. The ability to show only tickets with no technician assigned

    I think the ability to show a list of tickets with no technician assigned would be helpful. Currently you can sort by technician which groups these tickets, or view the tickets for individual technicians. It would be helpful to have it as an additional option in the technician filter on the tickets page.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Extended Costs for multiple Quantities

    When the quantity is more than 1 it would make the report more useful if the costs for the quantity was extended instead of the just the sale values. Specifically on lines items of an invoice, costs report only for 1 quantity regardless of how many were sold. This would also be helpful on the various sales reports.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. #Hashtag tech notifications in notes

    There's a lot of instances where I'd reference another tech in the company for something or do the "he said/she said" notes where it'd be nice to have a #techname. Ideally, it would alert them just like we get notifications when tickets get assigned to us.

    3 votes
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    under review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow for disabling of auto-updated ticket status

    Currently, if a ticket is set to "Waiting for Part" and a comment is posted in the notes, it will automatically change the ticket status to "In Progress". Sometimes that feature helps but sometimes it mis-categorizes tickets. It'd be nice to have the ability to disable this feature.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  5. Device Selector

    Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.

    I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.

    For example.…

    12 votes
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    planned  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Category & Sub-Category for Inventory (Re-order Levels)

    I understand that an option to add sub-categories in the inventory module may be in the works (which I am psyched about!). What would be fantastic, is if we were able to flag low stock levels for a sub-category instead of at the item level. For example, as the owner of a tech shop, I need to know only if we are low on 240GB Solid State Drives in general. I don't So, I don't necessarily care about a specific drive being low on stock, only that we are low on 240GB SSD's or low on 64GB Flash Drives, etc.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ticket attachments sent to customers (RepairTech)

    can you add the ability for tickets attachments (specifically repairtech reports) to be sent to the customer.

    7 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. set ticket priority based on email priority

    Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!

    6 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Create a ticket by scanning the Asset barcode

    Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.

    This would speed up the check-in process dramatically as people…

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Better Quickbooks Import options

    We have been using QuickBooks for a very long time and over the years inventory items have come and gone. As you could imagine, our QuickBooks has several inventory items that we no longer sell. We imported our inventory items from QuickBooks initially and disabled all the items that we were not going to use. We then went through, one by one, each item and selected the "Linked QuickBooks Item" to match the category in QuickBooks we wanted. This took some time but we can deal with that. Our problem happened when we needed to add another QuickBooks category (We…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Darken 'notes' window text

    The 'notes' box under customer info allowing you to make notes on a particular customer is too light. The font used in that box barely shows. Please darken the default font.

    1 vote
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. When in logistics the when you click the blue arrow to accept things it doesn't go back to the first page.

    When you go into logistics and click the blue arrow to accept the item being transferred it automatically sends you to the first page of the logistics. Makes it really inconvenient to pick up where you left off when multiple things came in together.

    8 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. RMA Issue

    In our shop, technicians are not really aware of certain details of the company, such as vendor for certain parts, etc. It would be handy to have a simplified version of the RMA section, so that the technician could notice a broken or not working part, and just create an RMA for that part without having it linked to a specific customer or vendor. Also, it would be handy if when an RMA was raised for a part, it was removed from the inventory, and in another RMA flagged section (sometimes I have three faulty parts, all the same type…

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. Employee override for Device Module

    It would be great if there was an employee override added for the device module to allow for new devices to be checked in

    7 votes
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    under review  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Client needs ability to save CC for future / recurring transactions

    When a client receives an invoice they should have the option to save CC for future transactions.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add attachments to responses on Ticket Updates

    It would be nice for clients to be able to add attachments to their responses when replying to a ticket update email.

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Mxtoolbox Intergration

    I use MXtoolbox a lot for checking information about domain names and pubic IP ranges for customers internet connection, it would be good to integrate mxtoolbox's api into repairshopr so we could get this information all in the domains asset area and internet connection asset tags ideally something like check MX records would drop to show the current MX record TTL and IP preference. And check A records would check known A records, such as the host,www and mail/owa records.

    API Avaliable http://community.mxtoolbox.com/blog/rest-api-api-access-now-available/

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Lead conversion: Address entry for New Customer

    When adding a new customer via check in mode the address fields each have their own seperate save button. This recurring need to save really slows down our customer check in times. Could this form be completed with a single save button?

    Thank you!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add a sales history table to a product's inventory page

    Sometimes I need to go back and see when I sold a particular item to a specific customer. As it stands I have to manually search through their invoice history to find the record. It would be awesome to add a table to an item's inventory page that listed sales, including date, customer, invoice number, quantity, and serial number if applicable.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add zip codes in the customer reports as a marketing tool.

    This will help a repair shop to see what zip codes are most popular and if they decide to move their store it will give them idea what direction and how far.

    1 vote
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