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  1. Update the font color in month to date stats for a Dark Mode. It is currently still dark

    Really like dark mode. Nice on the eyes, especially at night. The font color does not change inside the leftmost pie chart on the dashboard.

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. arelamson@gmail.com

    Integration with payment system available in Europe.
    I'm currently using Izettle app and it makes tkaing payments very painful.

    I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands

    Check on Izettle.com

    There is also one more system called Sumup (sumup.com)
    They also have ready API to connect: developer.sumup.com/rest-api

    They are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cursor

    Whenever a new window opens the cursor should be in the box and ready for data entry on all pages.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Pending Ticket Charges

    Would it be possible to display the Pending Ticket Charges on estimation page, same as its display on invoice page? because any previous pending ticket chargers would need to be added to estimate for customer approval. spacially business customer issuing PO as per to the Estimation and we can issue invoice reference to customer PO.

    So, any pending charges must need to be included in estimate before it goes to Invoice.therefor kindly add this option to estimate page same as in invoice page.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Automatic addition of line item to an invoice

    This would allow either a global or per customer automatic entry of particular line items to an invoice when it is created.
    A particular example is a invoicing fee.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add an option to set due date (x) BUSINESS days after ticket creation

    Add an option to set due date (x) BUSINESS days after ticket creation.
    This option would bypass the default (x hours until due) default.

    Use case: My store is open M-F 9a-6p. We have a 3 business day turn around time. We have tried setting due dates using the automated system but only calculates hours. When we come back in on Monday, the whole system thinks we are behind by 2 days. We could manually set due dates but this would add an extra step where I think it could be avoided.

    If this was added, we could start utilizing…

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. MAKING LABELS WITH BIGGER TICKET #,

    MAKING LABELS WITH BIGGER TICKET #, SO THEY CAN BE EASILY VISIBLE ON UNITS, ESPECIALLY WHEN THERE IS MANY OF THEM AND SOME ARE IN DARKER AREAS OF THE SHOP .. LARGE TICKET #, CUSTOMER NAME, MODEL & SERIAL # ARE ALL THAT ARE REALLY NEEDED ON THE LABEL

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Customers / Companies' managers approve employee tickets

    We would like that when a ticket is sent from one of the contacts of a customer, a dedicated person (manager) of that company should be able to review the ticket (Approve or Decline). Only once approved should the ticket end up in our open queue.

    Basically, the manager of our customer would like to authorize tickets sent from their staff before we can proceed to work on the ticket. Hope that makes sense.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Easier access to the information in "Month to Date Stats"

    being able to view the details on the charts instead of having to search through reports.

    Job-Type Popularity - Clicking on the field and seeing the workorders
    Referral Source - Clicking on the field and seeing the Clients
    Etc

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. A Report Ticket and/or Sales by Day (not date)

    We are trying to determine what DAYof the week is busiest/least busy, not date.

    We are trying to determine the number of tickets and/or sales by day(i.e. Monday, Tuesday, Wednesday, etc.) for a period.

    We note that you have in the past referred people to DOMO. We did a free trial of DOMO in 2015 and it didn't seem to work at the time for us. Also all the reports it generated were available in Xero at the time and Quickbooks now (we switched packages 2 years ago!).

    Is it more usable now? Would it be easier to have a…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Be able to apply Sales Tax overrides in contracts like price overrides.

    Contracts are super useful for overriding prices for certain items and labor for people under contract, but we do have some people who resell items and services of ours and are tax exempt but only on certain items.
    It would cut down on staff training significantly if we could mark those items in a contract as Tax Exempt.

    3 votes
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  12. Failed Payment of Recurring Invoice

    We have dozens of customers we have on a yearly recurring invoice. They aren't really worth setting up individual contracts for as it is a one time charge per year.

    There currently is no way to receive notification if the payment fails (there is for contracts).

    It would be great to have this feature.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Purchase Orders and Quickbooks Desktop

    I would really like to have the ability to create Purchase Orders in RS and have them sync with QB. We can't move to QB Online, and this is the only feature left that is keeping us from using RS as a one-stop tool.

    1 vote
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  14. Attach worksheet to inventory items

    I would like to be able to assign worksheets directly to inventory items or services. That way if I add a diagnostic fee to a ticket, the proper worksheet will be added as well. This is applicable to several fee's that we use, like windows reinstall, virus removal, etc.

    2 votes
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  15. Utilise Chrome Notifications for Caller ID popup (and other notifications)

    In app notifications are great, but we dont sit here all day with repairshopr open on a screen!

    Would it be possible to have chrome push notifications added, so any notifications (e.g caller id alerts) where pushed to the desktop.

    or even a 3rd part app like the printr application to manage inbound calls on a per user basis.

    so if "Colleague A" answers the phone he can click the popup to open a ticket or existing ticket, or the customer

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ringcentral Integration

    For those of us who use RingCentral would be awesome RingCentral & Repairshopr could integrate.

    who else uses RingCentral?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Merge Estimates and/or Link Estimate To Ticket

    My team has made the mistake of creating an estimate without having it linked to a ticket first. It would be helpful to either be able to merge estimates together to get it linked to a ticket and or be able to link an estimate to a ticket after it's been created.

    2 votes
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  18. Adding a checkbox function for on-site service or at office possibly a remote service option or any other options for the custom widget

    Would like the ability to have the customer decide how they want their service while using the custom widget to schedule online.

    1 vote
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  19. Require Ticket Completed Public Comment

    It would be helpful if a Public Comment with the status completed was required before a ticket can be resolved. My techs sometimes forget to submit their comments before resolving. Or they make them private since the default to public option for tickets does not work.

    6 votes
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  20. Ticket groupings

    When I group tickets by New, Waiting on customer, Waiting on parts, etc.., some of the "new" are on the first page and some are on the second page. I would like them to continue in a row instead of 2 pages. At the end of page 1 are just the "invoiced" tickets which should always be at the bottom of all groups in entirety.

    1 vote
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