General
855 results found
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Customer portal pay all invoices
At the moment, customers have to pay each invoice separately. Please allow the customer to choose multiple invoices and pay at one time.
Thanks,
15 votesThis shipped! Thanks everyone for voting and waiting :)
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Different prices for serialized items
We sell used phones and used games. Prices vary depending on condition. We would like to have the price attached to the serial number instead of the barcode. That way we can track sales of one device like an iphone 5c- green but have different prices based on the serial number. The barcode could be the serial number proceeded by SC or something similar to avoid coinciding UPCs with those numbers.
15 votes -
Ability to select serial numbers when adding parts to ticket
We can currently add inventoried parts to a ticket before invoicing, but I can't select the serial number until creating the invoice. It would be useful to be able to select the serial number when adding the part to the ticket.
15 votesThis is live! Available when using Add / View Ticket Charges.
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Bundle item search / organization
A way I can search through bundle items easier to locate a particular bundle i'm looking for. We use a lot of bundles and when our techs go to look up a current price for something, the search for a bundle item is a bit archaic and you have to hit Ctrl-F and hope its on one of the many pages of bundles.
15 votesWith our new bundles update you can search the Inventory page for “bundle” and then use the sort functionality.
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Add pdf and print buttons to refurb page
Add .pdf and print buttons to refurb page just like in a customer purchase. Would eliminate several steps in printing labels after finishing a refurb.
15 votesHey everyone! I’m happy to announce that we have added both the PDF and Print buttons to the Refurb page. They appear once you have clicked the Move to Stock button.
Thanks for the recommendation and we hope you like the results!
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Estimates and Invoices not showing the margin unless a Global Admin - Bug Fix
When delegating permissions to other users, even if you give them full permissions they cannot mouse over the total and see the total profit for the estimate or invoice unless you make them a global admin. This makes it hard to work out the margin on an estimate or invoice or risky to make all users global admins.
Logically if the user has cost price permissions this function should work.
15 votesWill go out in next release, thanks!
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Asset Tracking
To be able to track customer assets when they come in for service, should be able to track multiple asset per customer and to be able to have a history of when that asset came in and what was done, kinda like ticket history for a customer. Be nice to be able to turn this feature on or off. Must be able to track at least ticket history be nice to be able to track other items such as when something needs maintenance, license renewal (marketing :P). Fields for the asset could be serial number, make, model, etc. Also would…
14 votesThis is done in beta and will be enabled for everyone early next week!
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Add a discount field for inventory items
Having the option to modify the price of an item via a column %discount wil be great for customer invoices.
14 votesWe now have line item discounts
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Ticket Labels (A label with asset+ticket+customer info)
When in a ticket and adding parts it would be nice to be able to print out part labels. It would print out on 2 1/4 x 4" label and include customer's last name, first initial, ticket number, part number with description, and serial number of the device(computer). Whether you are allocating a part or when an ordered part comes in you print out the label and attach. When a tech is ready to do the repair they would be able to get the customer's computer and match the allocated parts for that repair. It would also have a bar…
14 votesI’ll just point this out again, because the interface is super confusing at the moment -
When you enable this on your Printer, in Apps, Cloud Print, (label printer) -
When you are on a Ticket Detail page – the “Print Ticket” button will start this job, NOT the “Print Label” button.
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Add attachments to Estimates
We would like the ability to attach documents with our estimates. We often attach a spec sheet or brochure about the products that we are quoting and would like this information to be in the same email with the estimate to the customer.
14 votes -
Customer Appointment Scheduling
Add ability to customer check in/broken wizard/customer portal to allow customers to select a specific date and time to schedule an appointment - on the backend allow for specific techs to be assigned or just a general que. On the customer profile page just a simple form that asks the issue/appointment reason, date, time and schedule. A more advanced version could also have the option to require an advanced/partial deposit before it can be booked.
See schedulicity.com, appointy.com, bookfresh.com
14 votesWe just updated the appointment booking feature to handle the free/busy information better, now if you have an all day appointment the whole day will show accurately as unavailable.
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Separate Inventory From POS
Provide ability to mark only certain items to appear in the POS screen. For example we might have parts or services that aren't generally sold to the public so they don't need to populate the POS view. Additionally I think allowing better control over button placement, size, tabs and overall layout would be great (i.e go full screen and only show POS buttons/options).
14 votesThe new categories system should allow you to manage this in a powerful way now: http://feedback.repairshopr.com/knowledgebase/articles/714060-can-i-create-an-inventory-category-or-nested-categ
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Bookings Feedback
The way I run my repairshop is to try and book appointments for people to bring their device in for repair - more so for repairs to mobile devices where people require a quick turn around for example.
Using the appointments feature would be ideal for this but here is some things I think would be better
1) Allowing different opening times on a "per day" basis. My weekend opening times are different to during the week.
2) Ability to change the default appointment length to say half hour rather than an hour as it currently is.
3) On the…
14 votesThis is mostly done due to the new settings available in the custom widgets.
The per day differing schedules still isn’t done.
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Print Open Ticket List
It would be useful to be able to print the list of open tickets at any given time.
It could be used for auditing tickets vs. machines.
14 votesJust added this under the Tickets tab in our Domo integration. You can select the wrench icon, scroll down, and export as an Excel or PowerPoint file for printing.
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View currently running timers from admin area
We want to be able to view which tickets technicians are working on in real time from the admin dashboard. Essentially office manager / operations manager can get an overview of what everyone is working on and compare it to what needs to be done and reassign tasks without having to interrupt technicians to ask them what they are doing.
14 votesThere is a link along the top of every page while signed in to RS that displays the number of Active Timers and can be clicked to view all of the running timers as well.
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Resolved, but unable to repair. No Trigger Marketr
Obviously, emailing a customer through Marketr and asking them how everything is going after their repair, does not make sense if they did not get their repair done. I understand that there is an option to cancel the job, which means that Marketr will not be triggered, but the way this is implemented adds additional steps, which makes it more difficult for my technicians to remember to do it.
For instance.
Customers comes in for a repair, but decides not to go forward because it is too costly. Customer picks up the device and the ticket gets marked as resolved.…
14 votesWe ended up adding a “Cancel” link in the “Actions” menu on the Ticket page. This should take care of this.. It cancels and marks as resolved.
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Block Off Calendar Days
Create a way to block days on the calendar for closed/holiday days so that appointments could not be erroneously made.
14 votesWe recently added Business and Holiday hours to address this. See the link below for more info!
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Automatically add a trip charge when an onsite visit is scheduled
We'd like to be able to leverage ticket automations to add a trip charge (defined as a custom field in the customer) any time an onsite appointment is scheduled. This way our scheduling team does not have to manually enter a trip charge on the ticket for each ticket that has onsite appointments scheduled. This would help ensure that the trip charges always get added to tickets when onsite visits are scheduled.
14 votesWe’ve release Automatic Trip Charges. Head to the link below to learn more.
https://www.repairshopr.com/blog/posts/feature-friday-automatic-trip-charges-for-appointments
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Make tickets auto print on creation
It would be a great time saver if tickets would auto print just after creation
13 votesThis feature is deployed in beta – contact us if you want to play with it!
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Integrate with Square
Not sure about anyone else, but I love the simplicity of Square for payment processing. I bought the Square Stand and would love the ability to sync the payments made through their API to the customer name in RepairShopr. I noticed you added Stripe for payments, but I can't use that with Square Stand.
13 votesThe update that went out last night should have this working.
Go to Settings, Payments, and click authorize. Then select the location and payment method to override. Should be good to go!
This is early and we are interested in your feedback in the comments below
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