General
3766 results found
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SMS integration with voxbone.com etc
We use the SMS function very often, but it seems very suspect to our customers that the SMS number is a US number. Some customers think it is scam etc. It would be amazing to be able use a local phone number.
1 vote -
Add Business Phone as a tag in the template editor.
Currently I can set {{customerphone}} or {{customermobile}} on a template, but I can't find a way to do a work phone number field. Perhaps I'm overlooking it, but if not this would be a useful feature to me as I have customer's with all three contact options, including some who prefer contact at different numbers throughout the day.
1 vote -
Editing cost in current items list
At the moment the only way to edit cost is by doing so when the item is first introduced, or by creating an invoice for it.
This means that the item cost cannot actually be viewed while it's in the current items list. Is there a way to at least put the item cost in the same section you have the discount drop downs in?
1 vote -
On Purchase orders Checkin. Have a back orders, or split into new PO
This has been partially discussed in other threads; however I think we have a bit of a different take on it.
If you create a PO for say 20 of an item A. The supplier only has 15 of each so you get a delivery of the 15 with another 5 on back order. You can accept in the 15 delivered items, which creates 2 line items currently in the PO, however the PO cannot be Finished, which sounds reasonable, but it is a problem.
The suppliers will send us the 15 delivered on one Invoice, and when the remaining…
1 vote -
Enhance store credit with use of adjustment (credit) notes, which are basically negative invoices.
Currently there are a few ways to give a customer store credit as outlined here: https://feedback.repairshopr.com/knowledgebase/articles/246593-store-credit-and-customer-credit
Option 1. Too single purpose, and isn't designed for giving general credit.
Option 2. Seems good because it's associated with a transaction, but if you use discounts for prepaid support, then it fails. Because the refund is only for the discounted paid amount.
Option 3. This would work - but there is no audit trail. This is dodgy, and made my book keeper cringe.The fix is simple, generic and can cater for ANY store credit situation, in particular discounted prepaid labour, which is…
1 vote -
Integrate With Facebook Leads
Need to be integrated with Facebook leads so we can funnel leads directly into RS!!
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1 vote
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Multiple Business Under Master Account
I would like to be able to have multiple businesses that are branded differently under the same account. Big-chain option doesn't support this.
I have a second business I'm taking over that is different from my current one, but I think Repairshopr would fit nicely for what I am doing.
Don't want to have to go between different accounts all the time.
1 vote -
How to Note Referral Source for Each Purchase
Make an option to note a referral source for each purchase?
Customers may be initially referred by one source, and become a frequent customer.
However, frequent customers may be drawn in with online promotions, and it would help to be able to track that as well.
This could cause each individual sale to be a different referral source, but there's no way to note this each sale, unless you make the referral source a line item in the invoice--which is more convoluted when attempting to track each purchase.
1 vote -
API Endpoint to Manage Customers/Accounts Credentials
Data Protection regulations / GDPR imply that personal data retention should be justified by valid reasons.
Once a ticket is processed and closed, there is no longer any need to retain users personal credentials.
It would be ideal to be able to automate deletion of such credentials data either by automation ( so many days after ticket is closed) or have an API endpoint to manage that.1 vote -
GLOBAL ASSET CUSTOM FIELDS
many assets may have different types, but common fields. Such as "asset location" or "asset owner " or "asset birthdate." Currently we would have to create each custom field, inside each asset type. Id like to see the ability to create custom fields right at once for all assets.
1 vote -
list relevant asset name on tickets screen
For quickly viewing jobs by an asset number, or relevant part number. (for example by scheduling when scheduling needs to see what assets are in the shop without opening each ticket)
Currently Im manually putting the asset thats being repaired in the subject. However, it would be very helpful to have the asset populate on the table and in the downloadable CSV file.
1 vote -
Add bulk action bullets to Parts
I think it would be much faster to click bullets or check boxes for marking parts received today. In addition I think the action mark parts ordered today would be a nice feature as well.
1 vote -
Ticket automation to change status of ticket when appointment has passed.
I would like to have the status changed when an appointment has passed. this will allow other ticket automation to run after and keep some from running durring.
for example. we have reminders sent to the tech when ticket have not been updated in x hours when in progress or new. when I schedule a ticket I change it to "scheduled". I want to have it back to "in progress" when the appointment has passed.
1 vote -
Xero Import Ignore Non Customer/Supplier Contacts
When doing the initial Customer import from Xero, All Xero Contacts are imported. It would be cleaner to be able to ignore the Xero Contacts that are neither a Customer or Supplier, See Xero help article below for details regarding the differences. Note that it also mentions Xero Contacts can't be manually classified as one or the other leaving the clean up to be done one by one in SR.
1 vote -
Drop the price to integrate with MSP
Seeing many companies offering similar products, but none charge extra for MSPs. $99.99 plus 29.99 for MSP integration is steep.
1 vote -
1 vote
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grey pre-written example text in subject field
When creating a new ticket, for instance, you have to enter a subject. In our company (Apple repairs) we use this field to enter info like 'MacBook Pro A1278-M2012". Now especially our part-timers have trouble following these guidelines for a clean overview, thus we currently use the feature to overide this field with the requested info as 'devicename model - reference' which has to be replaced by the right information.
Maybe it would be a small update for repairshopr to have some text, maybe in grey instead of black, pre-writtin in this field wich will dissapear the moment you start…
1 vote -
Make data from worksheets searchable
One of your onboarding specialists helped us setup worksheets so we could add multiple items to a repair ticket and this is the perfect solution for us.
However, I discovered that none of the data entered into a worksheet is searchable! Would be most helpful if, when we use the "search all things" feature it really did search ALL things! :-)
Thanks.
1 vote -
Make the boxes for entering serials longer.
When entering a serial number for a part from a purchase order, a box pops up where you can enter it. I think you should make that box a little longer. It is hard to see the whole serial when entering in some part names.
1 vote
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