General

  1. Ticket groupings

    When I group tickets by New, Waiting on customer, Waiting on parts, etc.., some of the "new" are on the first page and some are on the second page. I would like them to continue in a row instead of 2 pages. At the end of page 1 are just the "invoiced" tickets which should always be at the bottom of all groups in entirety.

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  2. Customization

    It would be awesome if I could create a back up of my repair shop or set up so that I may be able to possibly start a new one tweak it see if it works better and if not start over from my back up if this is possible I have no idea how. Also would be nice if I could hire somebody from RS to do a set up or customization

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  3. integrate attachments with Microsoft One Drive.

    I use One Drive rather than Google Drive, can you make it so that I can easily link a folder from One drive as an attachment to a ticket? That would be great!

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  4. Download multiple invoices in RS/cust portal

    I have a client who sends around 10-20 repairs a week and is on account for around 60days. They are wanting to bulk download all the invoices in the portal , I dont believe there is a way to do this without going into each individual invoice.
    This could also be useful on the backend

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  5. Faster, streamlined ticket entry

    Can we get a simple, quick entry form? Like a streamlined Web 2.0 form?

    Step-by-step, for example:


    1. Customer Name (pop-up a new window if they're not in the system)

    2. Click device being repaired (iPhone, Samsung, ZTE)
      2a. Select model
      2b. Select color
      2c. Enter IMEI / serial number

    3. Click "Save"

    Done. Magic happens, receipts print out, label prints, etc.

    The current system seems really antiquated and has lots of room for improvement. For example, why do we have to load a different page to enter a customer's info?

    I've seen this with other systems, where it's one popup window and…

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  6. Refurbs/Outside Vendors

    in our business we need to send some parts out for repair by outside vendors. These are parts in our inventory and we would like to be able to remove it from inventory, ship to the vendor and then receive it back in when the repairs are complete. We would also want to attached any part certifications to the part. I want to be able to pick the vendor it is being shipped to and it should be trackable.

    Currently Repairshopr doesn't have this function. I would like to see this area upgraded. I would also like to see the…

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  7. Candid emails for estimates and emails.

    There should be a way to send candid estimate and invoice responses, it would save a lot of time.

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  8. Asset custom Fields linked to inventory parts

    when we are repairing a customers asset, in the custom fields, I would like to be able to select from inventory parts to tie to that asset.
    then when a repair is being completed, we know what items need to be replaced based on our inventoried part.

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  9. Add line item to invoice subtotal area reflecting total discount.

    Currently the invoice display the original and discounted amount per line item. It would be nice to have the total discount (total discount of all line items) reflected in the subtotal and total area at the bottom of the invoice.

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  10. Scrolling to part look up when adding charges to a ticket.

    When looking up a part number to put onto a ticket or anywhere you can search for parts. It would be really helpful if instead of only showing the amount of parts that your screen can display based on the resolution.

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  11. Dell Service Tag Lookup

    When adding an asset, how awesome would it be to enter a Dell Service Tag (or Lenovo, Mac, etc.) and have it auto-resolve the Model, Specs, and Warranty Expiry?

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  12. enable leads from specific email addresses or domains not to receive an auto reply email

    i use a company to handle my calls. they send me leads which now come into RS, which is great. It would be nice if they didnt get an email back from me telling them their lead is in the queue. i know the feature can be turned off altogether but for most people emailing a lead i want an auto reply

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  13. On worksheets move the finalize button

    You go down the list checking stuff off and then have to go back to the top to finalize it. Makes more sense to have it at the bottom.

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  14. Have a "create product and add new" button on the product inventory page.

    When adding a batch of products manually, it's really annoying to have to click on "create product", then "back", then "New". One little new button "create product and add new" would be magic!

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  15. It would be nice to have better printing and quickbooks integration for Macs

    Since I'm gonna be paying $99/mo I would really like to print locally from my Mac easier and have my Mac quickbooks online or desktop integrate better . It seems like you are mainly geared to windows ?? Im still in the tryout mode so maybe I just haven't found everything yet .

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  16. Email Template for Paid /recurring invoice to be emailed automatically.

    This feature is so needed especially on the the recurring auto-pay clients, they can get the copy of the paid invoices also the customer should not have to login to the portal to view or print.

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  17. Add the customer name to the Google appointment for tickets created in the IOS app

    When you create an ticket and schedule an appointment in the app, the Google calendar appointment that is created does not contain the customer name like it does when you add an appointment to a ticket in the web interface. The web interface does it right, the App does it wrong.

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  18. List multiple invoice numbers on Daily payment report

    If a customer pays for more than one invoice at a time it does not show up on the daily payment report to show which invoices it covers, it just leaves the box blank, so then we have to go back and search the customer to find what that payment was for. It would be helpful if both invoice numbers would appear in the invoice column next to the payment if it covers more than one invoice.

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  19. Integrate employee scheduling

    It would be awesome to integrate with an employee scheduling software such as Orbital Shift, or something similar. Then our employees could see there work day for the week/month and even see what repairs are lined up for their work day.

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  20. Automated and Enhanced ScanCircle Cloud Diagnostic Integration

    Great web app with powerful features, inexpensive and useful. Developer did a lot of work already - would love to see more!

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