Ticket automation to change status of ticket when appointment has passed.
I would like to have the status changed when an appointment has passed. this will allow other ticket automation to run after and keep some from running durring.
for example. we have reminders sent to the tech when ticket have not been updated in x hours when in progress or new. when I schedule a ticket I change it to "scheduled". I want to have it back to "in progress" when the appointment has passed.