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  1. Calendar

    Would be usefull to block out time tech needs fort workshop repairs

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  2. Tag techs using @techname in private comments

    then it flags their attention via a notification.

    Simple yet powerful.

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  3. Re-occurring Invoices Terms

    I would like the re-occurring Invoices to have a different payment term than on the customer. For Example, we have default pay on completion for customer for immediate services and the re-occurring invoice is for a computer maintenance service they have through us and that one should be due before end of the month. We are becoming a managed service provider and adjusting repairshopr to that service.

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  4. Pricing according to the payment terms

    We offer different prices to customers that are paying in advance, customers that are paying cash and customers that are on payment terms such as Net30. I would like to have the ability to have at least 3 different prices for the same product. Right now we have to edit the price every time so we can keep track of the serial numbers.

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  5. On recurring invoices, show the current tax status on the existing line items

    currently, when you add an item to the invoice template, you do not have a way of knowing if you added it taxable or not nor is there a way to change it. Small detail, but would be helpful.

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  6. List "Contact" under +New button for customer's account

    I know you can add a contact from under the contacts tab, obviously, but I seem to reflexively reach for the master +New button for the customer's account every time I try to do this. Just a low-priority thought, in case other people do that, too.

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  7. Include UPC code on pending order report

    Would be helpful for the UPC code was included on the pending order report. Would be an easy reference for knowing exactly which item to reorder without having to click to look up the UPC code.

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  8. Customer Ownership

    We have an IT director for each of our clients. This basically means that the technician or account manager is directly responsible for everything that has to do with that account. It would be great to set an owner to each customer record. This way you can build in notifications for customers that you own. ie Ticket created by a customer I own, notify me. Right now the only other viable option is to set a notification for ALL tickets that are created, which can get pretty spammy the busier things get.

    This could also be bridged with the proposed…

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  9. Location name in ticket list as a field

    Would be very helpful for multiple locations if there was a "Location" heading in the ticket view list. We have 5 locations and adding 2 more soon...would be extremely helpful from a quick dashboard view of tickets to see the location that it corresponds to.

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  10. Able to select products in Purchase Order in which to print labels for.

    Half of our items now don't need our labels on it. Therefore a simple Check Box per Line Item, and a Check All at the top, would be great to identify which labels will be printed.

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  11. Change to Green Checkmark Under Took Payment Column

    Can you change the grey check mark to green under the Took Payment column for invoices

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  12. Default reply address always business name rather than individual tech names.

    When a tech updates a ticket and sends a customer a ticket comment the email the customer sees appears to come from the tech. we feel this should always show a default from name ie Business Name and give an option in the comment to show who made the comment.

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  13. Make customer automation

    It would be nice to trigger events on specific customer tasks. i.e. When a customer signs up for our monthly service subscription. Trigger welcome email, change their customer type, etc...

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  14. SCHEDULES: Automated Templates from Invoicing “Recurring” Items

    Every single time we ring up a line item for a recurring service, we have to manually create the schedule, recurrence date, fill in a title, set billing settings, etc. This could be fully automated and generate schedules simply from an invoice having said line item added.

    Otherwise, maybe a button to quickly deploy new schedules from a set of templates we can create in advance? The number of clicks we have to repeatedly do, day in and day out, is insane. Some recurring services have required us to manually set them up (with sometimes human error) more than 1000…

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  15. Add export in Google format button

    Ads the ability to export the customer database in th mapping that is accepted by Google contacts. This would be a great work around versus programming directly to the Google api and would save time when attempting to move contact information from RS to Google contacts.

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  16. Dashboard / Screensaver for RS

    How about making the main screen time out and revert to a live dashboard that refreshes say every minute. Then when a tech/user goes to login to RS it allows that screen to be bypassed and returns to normal. Then times out after a period of time.

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  17. Third Party Accounting Integration or Data Transfer

    Integration to accounting software would be awesome. I thought that since there is integration for Zero and Quick Books, there might be an option for a custom report creation to facilitate integration into other accounting packages. I have found a company who can transfer csv files to Simply Accounting, however the required data is in several reports. With custom reporting the required fields could be selected to form a report to make ready for the 3rd party program, integration and/or transfer of data could be almost seamless.

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  18. Please enable copy text on a "Purchase order" page

    When there is a purchase order created the copy text feature is
    disabled on that page. I can't click on the individual items on the list
    and open it in another tab, also I can't copy the name of it.
    Using the purchase order without these (at least one of them) on almost
    the daily basis makes it difficult to manage. Every time when I have to
    check a part what is the reason that is on the list, I have to manually
    open another tab and type it in.

    I wouldn't annoy you guys with this such a small…

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  19. Paid Invoices Make Comment on Ticket

    Hey guys,

    I love that when an Invoice is emailed it updates the ticket, but can we please also get it to update the ticket when the Invoice is Partially or Fully paid? Would really help. Fully paid especially. Would even be cool if the invoiced status button at the top had a marker that showed when each invoice was paid.

    Heck though, just having the comment would be great.

    Best,

    James

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  20. Outgoing Caller ID - phone integration

    Incoming caller ID integration exists and logs into the ticket and customer communications logs. Why not outgoing caller ID logging? If a technican calls a customer, it should be logged into the communications log as well. This could be especially useful for situations where there is a question of whether a ticket or support request had not been responded to. Perhaps it could reference extension number to a particular technician in RepairShopr?

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