General

  1. Dashboard Not Customize All Custom Status

    The dashboard lets you customize the colors for the different ticket statuses, but it will only show 11 types when customizing the colors.
    If you have more statuses, like we do, you cannot customize any beyond this limit of 11.
    The dashboard needs to let you customize more statuses.

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  3. Force taking picture on ticket open

    We keep forgetting to take photo's and attaching them to the ticket with the webcam, is there a way or can we get a setting where it forces or at least prompts to do so ?

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  4. VOID Invoice + Line Items + Payment TOGETHER and Add Void STAMP

    We had a situation where an inventory item was purchased and returned the same day for a purchase of a different inventory item (different price). The customer paid by credit card, so we had to perform a Void on their payment (since refunds only work after 24 hours - after the payment posts). Performing a Void only voids the payment, but leaves the invoice open with items still unpaid. We don't want to "delete" the invoice, because the transaction /did/ occur. We need a way to Void out the invoice we made with the voided payment, for audit purposes.

    The…

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  5. Add link to customer location on Map

    The map report is great but it would be good if the customer account had a link to show on that customer on a google map. Ideal for printing off directions.

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  6. LINK Customer Purchases and Payment Payout to Customer Detail Page and Tickets

    We almost always reference the Customer Detail page before making any ticket/invoice/payment to verify there is nothing old that needs to be completed. The Customer Detail page contains all related data of every person in our database, so it's generally our most visited page for each customer. The only thing missing from this record of customer purchases and the payouts for said purchases.

    Please add a Customer Purchases section to the Custom Detail page, and link any equipment purchases and the record of payment payout. We want to know how much money we're billed AND paid out to every customer,…

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  7. Email invoice button sends via xero/qb

    Hey

    Looking at using xero as our main invoicing and payments interface as it offers direct payment integrations that we use and also will auto reconcile etc.

    Is it possible for the api to make our usual email invoice button/recurring invoice and estimates to send directly via xero?

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  8. Opt-Out Check Box for E-mail Addresses

    We want to keep e-mail address as a required field when creating a new customer/creating a ticket,etc, as we feel that it may be missed when a technician is originally checking in the customer otherwise. It would be nice to have a check box for a person that does not want to give us their e-mail address. The check box would satisfy the "e-mail required" feature so that we would know that the person checking in the customer at least asked. Right now, to go around this, we are having to enter fake e-mail addresses for customers that do not…

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  9. Add attachments to Payments

    Hey folks, in Xero I always used to scan copies of checks I've received (80% of my payments are checks) so that I could use them later for accounting verification and reconciliation. Could was please have a spot for adding attachments to Payments so I can scan my checks in?

    Thanks!

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  10. Create recurring invoices ONLY if there is an amount due.

    It would be great to have a setting to only create a recurring invoice if there is unpaid line items/amount due.

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  11. LINK Customer Purchases and Payment Payout to Customer Detail Page and Tickets

    We almost always reference the Customer Detail page before making any ticket/invoice/payment to verify there is nothing old that needs to be completed. The Customer Detail page contains all related data of every person in our database, so it's generally our most visited page for each customer. The only thing missing from this record of customer purchases and the payouts for said purchases.

    Please add a Customer Purchases section to the Custom Detail page, and link any equipment purchases and the record of payment payout. We want to know how much money we're billed AND paid out to every customer,…

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  12. Make tabs full width

    I'm using a widescreen monitor and have plenty of space left for tabs before they get stuffed into the "+ More" section. Can we make that header a bit wider, and be responsive to wide screens?

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  13. Fix Window On Timer Screen on Mobile Phone

    Any way to fix this box to allow us to use it better on a phone? It drives my techs crazy...

    When you click to type and start typing on your phone the box goes off the screen for the notes and your just guessing if your typing correctly

    Also, you can't get to the options at the right of the window either.

    Inline image 1Inline image 2

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  14. Calendar

    Would be usefull to block out time tech needs fort workshop repairs

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  15. Tag techs using @techname in private comments

    then it flags their attention via a notification.

    Simple yet powerful.

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  16. Re-occurring Invoices Terms

    I would like the re-occurring Invoices to have a different payment term than on the customer. For Example, we have default pay on completion for customer for immediate services and the re-occurring invoice is for a computer maintenance service they have through us and that one should be due before end of the month. We are becoming a managed service provider and adjusting repairshopr to that service.

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  17. Pricing according to the payment terms

    We offer different prices to customers that are paying in advance, customers that are paying cash and customers that are on payment terms such as Net30. I would like to have the ability to have at least 3 different prices for the same product. Right now we have to edit the price every time so we can keep track of the serial numbers.

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  18. LinkedIn addition to social media for Marketr

    Can we add a LinkedIn icon and link for Marketr and other places that have social media in Repairshopr?

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  19. List "Contact" under +New button for customer's account

    I know you can add a contact from under the contacts tab, obviously, but I seem to reflexively reach for the master +New button for the customer's account every time I try to do this. Just a low-priority thought, in case other people do that, too.

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  20. Include UPC code on pending order report

    Would be helpful for the UPC code was included on the pending order report. Would be an easy reference for knowing exactly which item to reorder without having to click to look up the UPC code.

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