When creating a new ticket, for instance, you have to enter a subject. In our company (Apple repairs) we use this field to enter info like 'MacBook Pro A1278-M2012". Now especially our part-timers have trouble following these guidelines for a clean overview, thus we currently use the feature to overide this field with the requested info as 'devicename model - reference' which has to be replaced by the right information.

Maybe it would be a small update for repairshopr to have some text, maybe in grey instead of black, pre-writtin in this field wich will dissapear the moment you start typing the text you want to enter. Maybe this would be possible for other fields aswell?