855 results found

1. Make it so that you can still use the RepairShopr iOS app for tickets even if you can't delete tickets.

   Currently tickets are disabled in the iOS app if you don't have full permissions. So technicians that you wouldn't want to be able to delete tickets are no longer able to view, add to or do anything with tickets in the app. This should be changed to have tiered permissions as the rest of RepairShopr does.

   3 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   completed  ·  0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. Watchman Monitoring suggestions

   There are several things we would like to see in the Watchman Monitoring integration.

   1) Once a ticket has been created from the notice in the "Current Alerts" window for a WM notice we would like that alerts to be closed so we can manage it form the ticket only and not have to see it in two places. It is confusing, and when more then one person works on it they have to take several extra steps to figure out what’s been done.

   2) We would like to be able to map computers to single Machines/users not just groups. 300 groups of one are point less.

   3) We need to be able to make tickets from Alerts even if they are not mapped.

   4) We would like all the web quick links for things like “quick mute” available in the alert view. Much like was available in ZenDesk.As well as all the private notes that where available in ZenDesk.

   The biggest thing here is not having to see the Alerts in the "Current Alerts" window and a ticket, once that ticket is created we would like the Alerts to close.

   5) we would like to be able to customize the names in these windows to our terminology. So be able to change the text "Current Alerts" and the button that says "watchman Monitoring Alerts" so it matches our workflow, we don't use these terms and neither do most other shops that have WM, we all have our own names for this service. Allen has done a great job of setting up custom branding for WM and we would like to see that carry though to RSr.

   There are several things we would like to see in the Watchman Monitoring integration.

   1) Once a ticket has been created from the notice in the "Current Alerts" window for a WM notice we would like that alerts to be closed so we can manage it form the ticket only and not have to see it in two places. It is confusing, and when more then one person works on it they have to take several extra steps to figure out what’s been done.

   2) We would like to be able to map computers to single Machines/users not just groups.… more

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   4 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   completed  ·  Rajesh Agarwal responded

   I’m going to mark this as complete as we’ve done the main upgrades we intended to in this phase.

   Feel free to open up a new idea with remaining ideas!

3. Customize business hours on Calendar

   We would like to customize our business hours on our calendar. This would lessen the non-operational hours listed.

   12 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   3 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   completed  ·  Adminbobby (Customer Support Director, or Executive, RepairShopr) responded

   We released Business Hours and Holiday Calendar that should address this. More info below:

   https://www.repairshopr.com/blog/posts/feature-friday-business-hours-major-service-level-agreement-revisions

4. Consider a cleaner ticket layout?

   It would be nice if we could have a cleaner layout of the tickets page for something like this?

   http://i173.photobucket.com/albums/w62/evileagle17/ticket%20layout.jpg

   so much easier to read with the color coding and with the details right there.

   116 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   15 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   completed  ·  Rajesh Agarwal responded

   We now finally have a good BETA UI you can opt in to.

5. Add Focus links to customer page

   Since all the boxes on the customer page move around depending on how much information is in each box. There should be links at the top of the page that can take you directly to each section and highlight or focus on that box. I'm always searching for the "Invoices" or "Tickets" section on the customer page and sometimes it's on the left, and sometimes it's on the right. It takes a lot of time out of my day :)

   4 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   completed  ·  4 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Worksheet Dropdown Fields

   Hey guys,

   We REALLY need to get better functionality for adding dropdowns to worksheets. Not being able to edit worksheet dropdown fields or adding new ones has huge potential for screwery.

   We use the dropdown to assign what gas is used for calibration, and the problem is that new gas combinations are discovered over time. Worksheets are basically like coding on the live branch of a project. There is no archiving unused fields, we have to delete them and retype them from scratch, which isn't a big deal for text entries (still weird, because why can't we just edit the name of the field and leave whatever key is used internally alone), but for dropdowns it is an absolute mess.

   Anything we can do about this? Not trying to be a downer, but I have a person right now grabbing what we have in those fields and maintaining a text document on dropbox with this data just so we can copy and paste it into repairshopr in the event that we need to add a choice to a dropdown. This isn't a precaution we should really need to be taking.

   Best,

   James

   Hey guys,

   We REALLY need to get better functionality for adding dropdowns to worksheets. Not being able to edit worksheet dropdown fields or adding new ones has huge potential for screwery.

   We use the dropdown to assign what gas is used for calibration, and the problem is that new gas combinations are discovered over time. Worksheets are basically like coding on the live branch of a project. There is no archiving unused fields, we have to delete them and retype them from scratch, which isn't a big deal for text entries (still weird, because why can't we just edit the… more

   6 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   5 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   completed  ·  Rajesh Agarwal responded

   http://www.repairshopr.com/blog/posts/feature-friday-ad-hoc-worksheets

7. Zapier. Oh God... Open the Zapier Floodgates. AUTOMATE ALL THE THINGS.

   You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

   There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

   What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

   The possibilities are absolutely endless.

   Trigger:
   - New ticket created by ABC Company.

   Possible Actions:
   - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating a ticket the customer gets the same exact email as if you just wrote an emailed comment. There's no indication that a new ticket was opened. There's no way to formally acknowledge the ticket was received and say some things that would manage the customer's expectations. 'we respond to tickets in the order we received them in. we're open from 9-5.' etc. etc.
   - If there's an overdue invoice, send an email to the tech who opened the ticket alerting them.
   - Does ABC Company have a certain SLA / Contract / Warranty ? Change ticket priority to HIGH. Send email to the team that handles high priority tickets.
   - If it's a certain type of customer, automatically fill in some custom fields.
   - Automatically create an estimate based on the issue type.

   - Automatically add additional addresses to the emaill address notify box.

   Trigger:
   - Ticket Resolved
   Actions:
   - Create a warranty / contract / SLA if certain conditions are met.
   - Send email notice to customer that their ticket has been closed.
   - Create reminder for tech to follow up with a phone call if certain conditions in the ticket are met.
   - Create follow up or rework ticket if certain conditions are met.
   - Automatically assign ticket to specific person (supervisor) if ticket was closed by a specific person. (hell, you could make a 'Under Review' ticket status that would handle this better)
   - Automatically generate an invoice of anything that is unbilled.

   Other random things:

   • Automatically send email back to customer if they respond to a ticket owned by someone who is currently in a meeting.
   • Automatically create reminders / emails / tasks if tickets get stale.

   I will personally fly out to wherever the hell Troy and the gang are and I'll buy the whole team a delicious meal at a fine establishment like Applebees. And drinks. oh there WILL be drinks.

   For a reference point of what services utilize this really well, check out www.pipedrive.com I just started playing in there and it's INCREDIBLE. I can have pipedrive zap itself with all sorts of things automating the whole sales process.

   You want to mark 'COMPLETED' to a huge percentage of ideas in this feedback forum? Open the Zapier floodgates.

   There are some conversations around here talking about getting Zapier to do stuff with other things like Contacts, Slack, etc. While nice... those things only scratch the surface and only help those of us that use those specific services.

   What about using Zapier to integrate Repairshopr WITH REPAIRSHOPR.

   The possibilities are absolutely endless.

   Trigger:
   - New ticket created by ABC Company.

   Possible Actions:
   - Email the customer saying a new ticket is opened. Right now, if email is selected, when creating… more

   29 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   15 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   completed  ·  Rajesh Agarwal responded

   We’ve got a few new triggers in place – continue commenting on this thread if you have other requests and we’ll see about adding them!

8. Make Worksheets Editable

   I forgot to include a dropdown answer for my ticket worksheet, and I cannot just add an answer to that field. Instead, I have to create a new question, and re-enter all the dropdown answers in order to add one.

   It would be great if these fields were easily editable, (ex. you could edit the worksheet questions, similar to editing asset custom fields).

   Best,
   Claire

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   completed  ·  Rajesh Agarwal responded

   http://www.repairshopr.com/blog/posts/feature-friday-ad-hoc-worksheets

9. Ticket Comment Email

   Have a small Emailed: Icon with either a yes or no or something showing if a ticket comment has been email to a customer. Currently I don't see a way of verifying if an email has been sent to a customer for a ticket which makes it impossible for me to say yes we emailed that update or no we didn't.

   10 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   completed  ·  Adminbobby (Customer Support Director, or Executive, RepairShopr) responded

   This is live and shows as a envelope icon that can be hovered over to get a time stamp in the Ticket Comments.

10. Remove date from "Signature Line" on invoices

    When we finish up on a computer we print an invoice. We then have the customer sign the invoice and date in when they pick the computer up. This acts as our release form as well. Often a customer won't pick their device up on the same day we complete the repair and print the invoice. When the customer comes to pick their device up, the date on the invoice, next to the signature line, is pre-populate with an old date. It would be great to have an option to leave that line blank!

    3 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    4 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    completed  ·  Rajesh Agarwal responded

    This update will go out today, thanks for the reminder!

11. Add full tracking of time clock edits.

    Tracking time worked for the purpose of employee compensations is legally required. As it stands right now there is no hard method of telling if a clock entry has been edited or not. My employee could claim that I'm changing clock entries and I have no way to prove (withing RS) that I'm not.

    What I would like to see is some sort of time stamp every time a clock entry is edited or manually added. (much like the time stamp we have for inventory edits)

    I had an employee threaten legal action because they didn't think their time was accurate. Upon advice of my attorney I just gave my employee compensation the hours they claimed. My attorney also recommended we stop using RS for a time clock because of this issue. Please fix this so I can start using RS again.

    Tracking time worked for the purpose of employee compensations is legally required. As it stands right now there is no hard method of telling if a clock entry has been edited or not. My employee could claim that I'm changing clock entries and I have no way to prove (withing RS) that I'm not.

    What I would like to see is some sort of time stamp every time a clock entry is edited or manually added. (much like the time stamp we have for inventory edits)

    I had an employee threaten legal action because they didn't think their time was… more

    6 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    completed  ·  1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. Google Calendar All Day Events

    Hi

    Currently Google Calendar all day events fill in the RS calendar as 8am-8am events, rather than the All Day events row - is this something you could take a look at?

    5 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    3 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    completed  ·  Rajesh Agarwal responded

    Done!

13. Notes about Clients

    I'd like to be able to write notes about a client that would be noticeable when we open up their file/name such as searching for "John Smith" and on the screen that lists his tickets and invoices have a note up top that says "BANNED FROM OUR STORE" or "Great guy!" or whatever. Is this possible?

    3 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    completed  ·  Robert Reichner responded

    This is live! You can find the detail at the end of our Customer Custom Fields article here: http://feedback.repairshopr.com/knowledgebase/articles/295874-can-i-capture-more-information-on-my-customers

14. Forwarding emails or messages into RSr from VMs or emails

    We often get messages via our personal email addresses that need to be forward into RSr so we can respond from there with the clients, as a ticket or lead.

    It would be nice if when we forwarded in these messages to RSr the system would be able to pull the clients info from the email headers and the Lead or ticket would be created in the client name vs. in "my" email and name.

    This is something that worked well in ZenDesk if you wanted to look up this functionality there to reverse engineer it..this would be useful.

    12 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    7 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    completed  ·  Rajesh Agarwal responded

    This has been out for a few months. If you have specific examples that don’t work, send a screenshot of the sent item to our tech support folks.

15. allow more than 144 sms size

    is it possable to have more than the 144 text size limit for SMS's I never just allow the system to send the sms's out and always write my own. 144 chars is just too small.

    pleaseeeee

    44 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    4 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    completed  ·  Rajesh Agarwal responded

    We completed this a bit ago, thanks for the votes!

16. Integrate with ShipStation

    Hey guys,

    I'm surprised with everyone commenting about the troubles inherent with Google Cloud Print that no one has suggested ShipStation for printing labels. It's an incredible solution that ties in with our website, poster printing, amazon, ebay, etc.

    I'd check it out if you haven't already, but it works phenomenally well and integrates with a ton of tools. Thanks!

    11 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    2 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    completed  ·  Adminbobby (Customer Support Director, or Executive, RepairShopr) responded

    We have a ShipStation integration that released last year. More info can be found below:

    https://feedback.repairshopr.com/knowledgebase/articles/1943197-shipping-integration

17. Refunds through Authorize.net
    9 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    6 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    completed  ·  Rajesh Agarwal responded

    This has been working for a long time.

18. Allow leads to be marked as spam

    Please add an option to the leads module to mark a lead as spam. At the moment your software shows how many leads i have won like 5/20. But most of the leads I have lost are spam from chinese companies trying to sell me iphone screens. When marked as spam, the removed lead would not then count as a lost lead, it would be removed from the total of valid leads I have received. Just make it so it never existed please :)

    12 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    completed  ·  6 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. Add Customer Purchases to Customer Profiles

    It would be very helpful to see the customer purchases we have done with customers in their profiles. Since it always requires a customer profile to process a customer purchase this would be helpful. It would also lessen those times where we have customer profiles that seem to not have any transactions.

    3 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    completed  ·  August responded

    You are now able to see customer purchases on a customer’s profile.

    https://www.evernote.com/l/AgFktQcF5ilAu7IK3D1OqRJ-RKR0FAufreU

20. Watchman Monitoring integration

    Over all integration with Watchman Monitoring.

    Since there is a nice section for assets it would be nice for all our assets in WM to come into RSr for that section.

    It would also be nice for the subscriptions in RSr to work with WM, maybe the ability to get those folks to subscribe online.

    Of course similar ticket integration to what we had with ZD.

    Thanks

    1 vote

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    2 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    completed  ·  Rajesh Agarwal responded

    Our version 1 of this is live!