I suggest you ...

Consider a cleaner ticket layout?

It would be nice if we could have a cleaner layout of the tickets page for something like this?


so much easier to read with the color coding and with the details right there.

116 votes
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  • Jason Miller commented  ·   ·  Flag as inappropriate

    I would like to see a way to have two separate dashboards... An In shop dashboard and a field techs dashboard. You could do this based on the user's and status assigned to a ticket. We have 50in tv's mounted on the wall ran off chrome boxes that would a huge help if this could be done!

  • Tim Nyberg commented  ·   ·  Flag as inappropriate

    We've been using a new list of "status" to help with the in-house repairs but due to the system default status we have issues. For example when some one replies to a ticket that is marked as in-house it changes to Customer reply...hence falling out of the in-house list/view.

    I think for many of us it would be nice to have a separate check box or something for jobs that are "in-house" repairs. So the changes in status wouldn't affect us seeing all those jobs in one sorted ticket list. View/sort "all in-house jobs". We'd have to have a way to list/view them of course.

    There are some providers that require we have these status in our ticketing system to a authorized vendor....

  • Ken Peddie commented  ·   ·  Flag as inappropriate

    A redesign of the tickets and dashboard page would be very welcome. I would very much like to be able to choose which details or shown per card in the dashboard as well. Something more like the busybench screenshot shown here would be great

  • Kieran commented  ·   ·  Flag as inappropriate

    This is a great idea. To add though what about a more calender style view? like a week planner where jobs slot in under each day displaying things like status and due date.

    With tabs at the top to organise by things like status and time ticket open?

  • Paul Ponting commented  ·   ·  Flag as inappropriate

    To add, Trello is free on the plan we use and has real time drag and drop for moving jobs about. Also can get it on all phones.

  • Tim Nyberg commented  ·   ·  Flag as inappropriate

    Something else to note here, we use a spread sheet to show which jobs are actually in the shop vs. all the other tickets. it would be nice if we could differentiate all tickets form a computer that was actually in the shop and have a few status options for that simple list view. We use a column to show which bench/shelf that computer is on, if we are waiting for parts, it the they system has been send out to another shop for an outsourced repair etc...Things we need fast and easy but would get lost with all the other tickets. We simply call these In-house repairs.

  • steve commented  ·   ·  Flag as inappropriate

    We would also like to differentiate between bench tickets and scheduled appointment tickets. We use tickets for everything in and out of house. Our ticket list is full of "new" tickets that are actually scheduled on site and remote appointments.

    We have only been on the system for a couple months but are still struggling with the ticket screen and the ticket management screens more than anything.

  • Josh Allman commented  ·   ·  Flag as inappropriate

    The closer to Zendesk functionality the better. I love the idea of a single pane of glass, but for ticketing Zendesk is just trouncing on RS and I'm always left wanting..

  • Chris Hoyne commented  ·   ·  Flag as inappropriate

    What would be even better is to integrate a Kanbantool (www.kanbantool.com) style board for working with open tickets within Repairshopr or better still, have a thorough and extensive API connection to Kanban tool that updates in both directions. Maybe even better Zapier integration between the two.
    We use Kanbantool with custom form fields and it is fantastic for workflow. Would be a perfect partner for Repairshopr.

  • Clay Toma commented  ·   ·  Flag as inappropriate

    I love the idea of having a cleaner layout for the tickets page that will help streamline workflow.

  • Tim Nyberg commented  ·   ·  Flag as inappropriate

    Take a look at Zendesk, best ever helpdesk system. Simple, clean layout and has so many features we could really use like tags and macros....even custom views with nice simple links in the side bar. RSr does the job but could really use some of these other features so we can streamline workflows...

  • Cody Eckert commented  ·   ·  Flag as inappropriate

    Even if there was decent color coding on the current ticket screen layout it would be better.

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