General
305 results found
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Add "signatures" based on the user logged in.
It would be handy to have something similar to an email signature that can be used when technicians are updating the customer through the ticket. Some of our technicians have different contact information or credentials/certifications they would have listed in their signature.
5 votes -
Need a open quotation reminder please :)
Please can you guys add the same reminders for quotations as you have for invoices. I want the system to tell customers that we have sent them a quotation and we have not received a go ahead or response on their quotation yet. And that if we have no response in 30 days we will assume that they have abandoned their machine.
Please guys the same as the open invoice reminder but just for quotations.
1 vote -
Customizeable Dashboard widgets
Would like to see the ability to customize the widgets on the dashboard with custom criteria and to be able to drag and drop and arrange them.
And example of this is Brightgauge.com
7 votesTry our new dashboard, and also our Domo integration. I’m pretty sure our domo integration gets you something similar to brightguage.
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Queues for different tickets
Would like to see Queues implemented, wherein tickets can be assigned to different groups/queues, etc.
This allows techs to be responsible for their Queue and for things to be escalated, moved around, etc.
This is different than status. It is a holding box that the ticket resides in.
For example:
-Level I queue
-Level II queue
-Dispatch queue
-Bench queue
etc25 votesCould you just use the ticket custom field types in conjunction with saved ticket searches to get this?
I understand those aren’t really queues – but they kind of are. You can have multiple users in that list, assign between them, etc etc
Comment with details if you think it’s very different, so we know what is missing. (details)
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Custom Fields - Parts
It would be nice if we could add custom fields to the "Parts" section. It would also be nice to add vendors to this section and be able to track all items purchased from specific vendors.
19 votes -
Sales Detail Report
Be able to pick an item to run the report. Include the link to the invoices as well. Thanks.
2 votes -
Sending invoices to xero as drafts not as approved invoices
The integration to xero works well. Though it would be better to push the invoice to xero drafts, so that can be edited easily or deleted or approved before going to the final invoice to the client.
24 votesJust to clarify, is the idea here that you could create an invoice in RepairShopr as a draft and then choose when to manually sync it to Xero? This is the feedback we’ve heard recently from others.
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Magento/Ecommerce and Chip and Pin
A Magneto Plug in would work great for us, to push customer details, purchases and inventory both ways if possible to keep all info in one place.
Also the integration for a chip and pin machines. We currently use the Stripe App to process card payment, We have looked at the option of Dinmikos (http://dinamikos.com/index.py) to process the payment via chip and pin using Stripe however are unsure how that can integrate with Repairshopr.
Thanks
26 votes -
Combine 'Problem Type' ticket field with 'Custom Field Type' field
This would make more sense in the process of filling out a new ticket
22 votes -
GoToAssist Integration
Would love to see integration with Citrix's GoToAssist Remote Support. They have great API's!
11 votes -
QR Codes instead of barcodes
Wouldn't it be nice that if I grab a device for repair, the ticket would have a QR code that when I scan that with my mobile phone, I get the mobile page for the related ticket? Barcodes are a nice idea, however I think QR Codes would work better in this instance.
18 votes -
Reminder button in ticket and customer view.
This button would allow reminders to be place on the calendar and in the reminder section. Allowing for easy follow ups without creating ticket just yet.
This can also be merged with the Appointment button, but with an options menu; appointment or reminder or followup.
5 votes -
project management - Upcoming Jobs
I really would like to see some sort of Project Management... I need something for all the TO DO or upcoming jobs. Mabe like a job board that Field techs can pick from when they have a down time to work on projects or jobs. I keep having a hard time managing all the TO DOs out there. Stuff that really doesn't need a ticket until we go to do it..
68 votes -
Quick Email to existing customers
Once in a while we just want to send a quick email message to a customer, but still have it appear through their portal (to be able to track it with their account).
For instance, someone wrote "please update our billing email address to xxxxxx@yyyy.com" on a piece of paper along with their mailed in payment this month. It would be cool to make a quick email in their account that says "Hey. We just updated your email as requested. Thanks!" Without creating a ticket, and still have everyone know that it was taken care of.
Not to replace…
1 vote -
field jobs info disappears
When hovering over field jobs, the information pop up disappears almost immediately. Would be better if the information stayed up until the mouse was no longer hovering over the appointment.
1 vote -
Make restricted inventory items for only authorized users
Loving the new "merged" inventory system! It was such a pain having to choose which location the inventory item was at. However, there was one nice feature:
I have 10 techs, 3 managers and 1 district manager, plus me. With the old inventory system, we were able to add items like "manager discount" to a non-standard location, and only allow managers to "log in" to that location. That way, only a manager could issue a "managers discount" line item.
With all inventory items available to all users, there are no items available to specific users. Also, there is no work…
4 votes -
Web design and hosting services module
My idea is to integrate a module to sell and invoice other services which could really use the existing recurring invoicing feature.
Its no news that computer repair is becoming very competitive as computers become more popular and most of us have emerged into other related industries such as web design, hosting, security systems and even printing.
6 votesWhat kinds of features would this module have?
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Combine 'Update Type' in ticket comments with ticket 'Status'
In order to provide transparency with the customer, as well as making ticket management easier, wouldn't it make sense to combine these two fields? eg. PC has been fixed, ticket for that job is marked as 'Resolved' and it sends an email/SMS out to the customer notifying them of that, as well as a custom message sent on the technician's behalf.
1 voteYes, we’ve discussed linking these systems as well in the future.
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LinkedIn addition to social media for Marketr
Can we add a LinkedIn icon and link for Marketr and other places that have social media in Repairshopr?
7 votes -
Survey system for RepairShopr, integrated with customer tickets
Include functionality similar to MarketR where a customer receives an automated email response after a ticket has been closed, asking them to rate the company/tech, using custom fields. This would be a nice way to gauge customer satisfaction and can be kept as simple as possible. The survey will be tied to the customer and / or ticket for later review, and reporting module could be incorporated.
80 votesHey there -
Can you just sign up for a free surveymonkey account and put the link in a Marketr campaign?
My feeling is this already works, and we probably don’t need to build anything
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