Add "signatures" based on the user logged in.
It would be handy to have something similar to an email signature that can be used when technicians are updating the customer through the ticket. Some of our technicians have different contact information or credentials/certifications they would have listed in their signature.
Nick Lenius commented
I am currently doing this as a canned response. Works pretty well.
Any updates on this?
With the latest ability to email from the customer tab, this would REALLY be beneficial!!!
This has been planed for nearly a year. Any updates?
Liridon Shabani commented
I Agree with the suggested comment, any ideas if this will be done in the near future????