I suggest you ...

Combine 'Update Type' in ticket comments with ticket 'Status'

In order to provide transparency with the customer, as well as making ticket management easier, wouldn't it make sense to combine these two fields? eg. PC has been fixed, ticket for that job is marked as 'Resolved' and it sends an email/SMS out to the customer notifying them of that, as well as a custom message sent on the technician's behalf.

1 vote
Vote
Sign in
(thinking…)
Password icon
Signed in as (Sign out)
You have left! (?) (thinking…)
Josh Buckingham shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

0 comments

Sign in
(thinking…)
Password icon
Signed in as (Sign out)
Submitting...

Feedback and Knowledge Base