General
3765 results found
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Wiki Customer side
Hello,
we like the ability for the customer to see solutions when he open a ticket.
Example, Subject issue after Win 10 update, and the customer see some solutions. Regards
5 votes -
Allow Purchase Order ref to be tied in to Invoices
Say we sell an item using the unique SKU generated by a PO. On the customer invoice there is no way to track what PO that item was ordered on... This would be so useful for RMA tracking and other stuff.
I understand that if an item on a PO is Serialized then it works (according to Bobby @ RS), but standard non-serialized items don't get tracked.
Please, please push this forwards as it seems like a no-brainer idea and would be very useful for anyone who uses the PO system with standard items with no serial numbers.
Cheers all,…
3 votes -
Notications
Would like for one of the Events under the New Notification Set to be when a ticket status is changed to Work Done. We want to use this internally.
1 vote -
Turn off Ticket PDF
I'm noticing when I send a ticket update to a customer, they receive my reply, but there is a PDF attachment on my reply that contains the history of the ticket notes.
Would it be possible to have an option to enable/disable this feature? This is the first time I've seen a ticket system of any kind attach a PDF automatically on each message that summarizes the ticket thread. I recognize that it may be there for a reason for some folks - but for me, it seems unnecessary and potentially confusing for my clients. I think making it an…
1 vote -
Notifications for ticket more than 48 hours
We would like to check if we can have a notifications for tickets that are more than 48 hours outstanding. Our ticket due date has been set for 48 hours but we need an email notification for this.
1 vote -
Ability to Customize Bundled Items
I have noticed that we have the option to do bundles items. These look to be static, my bundles have different options. Is there a way that we can create bundles that allow you to select from different options? Like a Matrix?
example; I have 1 Package/Bundle that includes a warranty and 2 of the following items:
- Tempered Glass Screen Protector
- Case
- Water Proofing
- 1 addtional year warranty
I would like to be able to select 2 of these items for the bundle the warranty, so a total of 3 items.
Is this something that can be done?
11 votes -
monthly fee in local currency
I am one of your Australian customers.
If you folks could do your billing in local currency it would help...
I currently must spend an extra $60/year in bank fees because the billing is in US dollars...18 votes -
Create a report breaking down time entries for techs
As our techs are paid on commission based on charge out rates and hours worked, and as you don't export time entry to quickbooks (HINT HINT) it would be helpful to have a report that can be run which breaks down time worked by charge out rate, technician for a specified time period (We can run the report from this date to this date for example)
1 vote -
Sorting Ticket Numbers on the Logistics page.
Seems that the sorting is absent when searching for a ticket to tie in with a part order in Logistics. If we can somehow find a solution so that it would be easier to find the ticket number associated, that would be a huge help!
3 votes -
The ability to use repairshopr as a number lookup
I will start by saying this is a bit premature as I haven't yet figured it out from my end, but my staff and myself would like to be able to dial a ticket number into our phones and then have the ticket looked up in RS and the customer called. I thought I would get the idea rolling.
Obviously there would have to be settings as to which number to try first. It would be awesome to just dial the 4 digit ticket number as opposed to the 8+ digit phone number. I'm guessing a similar ability to the…
3 votes -
Can we request for a text field under the ticket view (tab)
Hi There,
I would like to request if we can add a text field under the tickets view/tab.
Thanks,
Gretch
1 vote -
Allow customising device widget steps.
I'm trying to add laptops to the device widget but there are steps that are irrelevant such as "select your network". Also the issues for laptops are different than the ones for phones. It'd be cool if we could create customised steps.
20 votes -
show the added assets in the New Ticket Window
Right now, you have to open a new window to add assets, and then another window in normal usage where you have a new asset... ideally this would be on the new ticket creation screen, so you're not going through 3 tabs to add an item... or at least keep it to 2, and then show what you have added at the bottom of the page before pressing the "Create Ticket" button
3 votes -
Shopping List, Pending Order List
Allow inventory items to be added and removed from both the Shopping List and Pending Orders List without having to meet reorder at criteria.
6 votes -
2 Variable Deposit Button option
We have ran into a problem when it comes to deposits whether we charge the customer up front for a special order (taxed) or a service fee (non-taxed). When we try to add both of these options, it does not show up on the deposits screen. If there was a way to be able to see both of these options it would be very helpful for our reps. Also, is there any possible way to name the deposits for variable amounts if the 2 options are feasible? Thank you for your help!
3 votes -
TICKET(s) GETTING STALE DO THE DIAGNOSTIC Daily E-mail
I would like to be able to have this daily report sent to selected technicians or all of my technicians. As of now, I forward that report. Not hard, but I wish it was automatic.
1 vote -
5 votes
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LOCK or FREEZE Estimates and Invoices from being EDITED with a new SECURITY GROUP
We sometimes have invoices or estimates we'd like to "lock" or "freeze" from being altered, except by a specific user/group.
Example: An employee buys something through the store and will be paying back over time. We don't want anyone to be able to go into the invoice and delete line items over the course of the repayments.
This would be a similar solution as "Finalize" in ticket worksheets. A button that would disable adding/editing/deleting any kind of line items, descriptions, prices, etc. Only specific security groups would have the ability to "lock/freeze", and others would have the ability to "unlock/unfreeze".
…
1 vote -
2 votes
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Job Type Reports
Similar functionality as Referral Report, simply for Job Types.
Might I also recommend a quick link from the Month to Date Stats to their respective overall reports.
1 vote
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