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  1. Make additional company contacts available when adding contacts.

    When adding contracts, additional names listed for the company should be made available.

    1 vote
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  2. Include device names in Slack notification from Watchman monitoring.

    Current Slack notification coming from the Watchman Monitoring integration don't contain the device name.

    1 vote
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  3. Add a "Save All" button when adding additional contacts

    Have 1 save all button when adding additional contacts under the main customer. This may apply to other places where additional data is added for the customer card.

    1 vote
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  4. 1 vote
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  5. Match formatting of Ticket Comments to Email Sent Internally

    Currently, ticket comments that are emailed internally lose formatting and appear as a single line comment (without any line breaks, etc.). Can you please maintain ticket comment formatting as it appears on the RepairShopr web portal, under Ticket Comments?

    1 vote
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  6. 3 votes
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  7. Hidden Invoice line item - that still gives the cost

    So we Invoice as eg Iphone 5s Screen Replacement.
    in the bundle we have the screen as a item.

    it needs to be hidden . but i want to ability to add how many were used -
    so the cost goes against the job so we know if it was a lost.....

    its a little confusing. i know we can alter the bundle when creating it -
    but generally we just want to sell the job as the line item on the invoice
    - but have the cost and inventory item in there too like a hidden line item.

    perhaps…

    1 vote
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  8. Savings Report

    It would be nice to be able to show the customer how much we have saved them through discounts over a particular time period. This should be added to the sales reports as well as statements.

    1 vote
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  9. Non-invoice email going to the "invoice email" address (it should not)

    When using the "invoice email" field on invoices, it causes ALL email to get CC'ed to that address. I thought the point of this field was to send JUST the invoice to it? There is already a CC notification field under a customer, so why does the invoice CC also do this? Seems to be not working as intended?

    I can't have all the notifications going to this second address as it's only supposed to get invoices and nothing else.

    1 vote
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  10. Ticket created if recurring invoice fails

    You can have a ticket created if a subscription fails but not a recurring invoice. It would be nice if all the same options were available for both.

    There could really be a lot more management capabilities for subscriptions and recurring invoices. For example - to view by subscription type, have different subscription types, be able to manage each with different global settings and make it easier to keep track of things.

    0 votes
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  11. Define User Roles and Permissions (POS, reception, etc.)

    We would like to have more control over user types. For example, we have some non-technician staff that we would like to remove from the menu for assigning to tickets. We would also like to define roles such that a cashier only accesses POS/invoicing, reception updates tickets in the relevant manner, etc.

    4 votes
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  12. Specific booking reason

    I would like the ability for customers to fill out a text box giving specifics on what they need to book their appointment for. I'd like to do scheduling for only remote support and if someone needed help connecting their internet service (remotely) obviously we wouldn't be able to do that. So we can let them know right away. It also helps to be able to know what we are getting ourselves into before calling on the remote because some techs may be more geared towards certain fixes.

    5 votes
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  13. Be able to CC another email contact when sending canned responses.

    Be able to cc another email contact. We have several companies that have branches all over the country. They send us a ticket which is allocated to their branch, but Head Office wants a copy of the ticket so they know what is going on

    3 votes
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  14. Ability to have same email for different customer names

    We have a large client that we deal with that requires us to email counselors that deal with different clients. We need to be able to email an estimate to the counselors for approval but we are unable to add same email twice to 2 different clients.

    3 votes
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  15. make a custom field option where the data deletes upon ticket closure

    It would be cool if for password fields we could have them erase when the ticket was closed!

    1 vote
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  16. Ticket - add the average amount of tickets completed per day

    On the Tickets page - would be a really good incentive to see the average amount of tickets completed per day plus last months average per day

    1 vote
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  17. POS Refund Improvement

    Good that we can now do partial refunds. However we have noticed 2 issues in our store:

    1. Refund/Resale. We should be able to refund an item and then have the ability to resell a new/different item. At the moment all we can do is generate a refund to put their account in credit and then process a new sale using up their credit. Refund/Resale technique ought to be achievable on a single transaction.

    2. There are no methods to refund via POS directly. Would it not be better to allow a user to click a REFUND button on POS and then…

    9 votes
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  18. New Payment Method For Zero $ Invoices Only

    We would like the ability to create a new Payment Method for Warranty work that is only allowed to be applied to zero balance invoices. Currently when a new Payment Method is created, it can be used for any dollar amount invoice marking it as paid. We would like to eliminate any possibility of having the user accidentally use this payment method for any invoice that has a balance due.

    1 vote
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  19. Collect Vendor Invoice Number on Purchase Orders

    Add collection of Vendor Invoice number to the receiving/ finish portion of purchase orders.

    The Vendor Invoice number is the most common reference used to communicate with vendors for both RMA processing AND accounting payment purposes.

    Collecting a Vendor invoice number would also benefit CSV exporting of purchase details to accounting software.

    5 votes
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  20. Expand CSV Export for Inventory Purchase Orders

    Add more CSV export functions for purchase orders, similar to SALES Reports - include period ranges and vendor list as options.

    CSV export options would make it easier to integrate purchases into accounting software.

    CSV Exports should include ALL collected data fields from the purchase orders such as UPC, description, Qty, Costs, Freight, PLUS the additional Vendor invoice which is currently not collected. See my suggestion to inventory receiving.

    10 votes
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