I suggest you ...

Auto-fill additional notification emails with technicians

It would be extremely helpful if during the New Ticket creation window in the section for additional notification emails on the ticket, if there was some auto-fill or menu selection option for assigning techs or other RS users to this field. We generally notify 2-3 techs of progress on a ticket, so having to copy and paste or type the email into this field each time is a bit arduous during ticket creation.

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Adam Fischer shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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