General
3764 results found
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Show full emails in Communications Log or from links on Invoice/Ticket pages.
G'day guys,
I've looked on each of these pages, I've performed searches, and I've tried downloading the Communications Log as CSV. None of these avenues appear to provide me the full text of any outgoing email sent through RepairShopr.
My primary use-case here is confirming what I've said previously to a customer when entering a custom message from the 'email PDF invoice' option.
Please advise as to how I can access this information, or if it is not currently stored, please allow us to specify an external server's 'Sent' folder to copy to (I'll post that as a separate suggestion).…
28 votes -
Don't discard user input when altering multiple line item fields
G'day guys,
Recently I was writing up quite a number of bullet points on a line item (complex migration service, defining the scope right next to the price to minimise any ambiguity!), when I realised that, oh, I should tack on a few more hours to cover complications.. So I click in the line item's price field and switch it up a couple of hundred.
Unfortunately, changing this secondary field triggered an inescapable page reload, and the hour of work summarising scope in the main item description was lost.
Please implement this very basic browser function if multiple fields are…
3 votes -
Session lock / PIN Login Suggestions
It is really nice to be able to have our RS session time out on just certain computers. Before the May 27 changes, we were using the "Custom JavaScript" Chrome extension and a short and sweet script to accomplish this.
This solution worked pretty well to remind our employees to switch users. For our application, it was nice that you could click out of the Switch User pop-up if you needed to, and it wouldn't lose your progress on anything.
After the update for the Switch User/Lock function, you now have to enter a PIN, and it locks all other…
2 votes -
cash opening closing
On the cash register report add a column cash total open cash total close. Currently, it shows credit card in the end of day totals you can not simply can not glance at it and see is your cash is off.
7 votes -
Hidden Comments to specific employees (notification)
It would be great if we could change the To field in the hidden comments section. To either send it to one or multiple employees. It would also be beneficial to be able to create specific groups and select them to send to as well.
Too many times I want to alert a specific person of a ticket that needs attention and to include instructions, but the hidden comments get alerted to everyone in the company which makes them tend to ignore them since it's not for them more often than not. The only other work around I see is…
31 votes -
Integrate AASP Appointment Scheduler with RepairShopr
Apple are rolling out a new scheduling tool to their service providers.
Unfortunately in order to view appointment it require login in to GSX!There is no notification system, no ical/caldev link, nothing,
If there were a way to have RS pull appointments from the Apple scheduler and maybe put them in its calendar, it would be cool.
The REST API documents are here https://gsxwsut.apple.com/apidocs/reservation/v1/#!/Slot/fetchAvailableSlots
NB. This is not the regular GSX integration which I believe has a rather icky API, as far as I can tell this is regular REST and may be easier to implement.
Thanks.45 votes -
Ability to see to which contact the email or SMS was sent on the "Ticket Comments"
Hi,
It would be nice to be able to see to which contact/recipient the email/SMS was sent to on the Ticket Comments.
Now that we can change contacts on tickets and even SMS to additional contacts it’s very confusing to who the email or SMS was sent to. Also, we sometimes changing contacts while we working on the tickets when we need to communicate with other contacts, So I think it’s very important to add it.
I'm sure it's pretty easy addition, just need to add another field next to the line where it shows when the email/SMS was emailed,…4 votes -
Printing serial number on small receipts.
When we sell an item on the POS, for example a Apple MagSafe charger, which is a serialised item, the serial number does not print on the small receipt?
I checked the advance settings under the template for Receipt Template and could not see a checkbox to allow serial numbers to be shown?
It does show on the full blown receipt/invoice.
Any way of adding it to the small receipt?10 votes -
Default Billing contact
When dealing with companies we usually have a single point of contact for tech issues. But a different person for getting invoices. I see the Invoice CC emails option but I don't want the technical contact getting ANY invoices.
2 votes -
Disable progress tracker for the customer portal side
Currently you can disable progress tracker for the internal team, but it still displays in the customer portal. Would be great if it disabled in customer portal as well.
Thank you!
2 votes -
Print Automation for Mailing
I know you all are making your OWN Cloud Print... Just had an Ideal for you.
If you would make RS somehow have a check box to allow it to print certain peoples Invoices automatically. I know you have the Reoccuring Mailing Service. But we like to print our own and mail them. It would be Cool if you could have a check box to print a recurring invoice when it is created to a certain printer so that we could get them and mail them ourselves.
Also, for our customers without reoccurring invoices but like for them to be…
3 votes -
Remove time added if you delete the corresponding comments
If you delete a comment with time added, it does not remove that time making the total time taken incorrect.
1 vote -
It would be a great time saver if we could choose the Subject *after* a comment has been made
It would be a great time saver if we could change the Subject from a dropdown after a comment has been made.
Currently you have to copy what you have written, paste it into a new comment, choosing the correct subject and then delete the old one.
1 vote -
Add spiff in bulk actions
When in the inventory tab, it would be great to select a bunch of products and choose bulk action and assign them a spiff category. This way I can offer say 10% commissions on all accessories for say a week or a month to my employees and add and subtract them as I need too.
11 votes -
Edit Issue Type from Ticket List
When I view all tickets in the ticket list, there are a few fields I can change directly from this list without having to go into the ticket.
It would be useful to be able to change the ISSUE TYPE via the ticket list view rather than having to go into each ticket individually?
We have added lots of jobs using random issue types but now want to retrospectively correct these to enhance the statistics
9 votes -
Customer activity report
I would like a report that would be able to show the last time we saw a customer and what it was for. This would allow us to customize a email blast for customers that haven't had yearly maintenance done or so we could reach out to customers we haven't seen in a while.
4 votes -
Notification Sidebar Single Item Dismiss
In the Notification SIdebar there is currently only the option to dismiss all. It would be nice to be able to dismiss each notification singularly, instead of having to go into the notification center to delete them. (Which the layout of the notification center is not a good of layout as the notification sidebar)
2 votes -
0 votes
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0 votes
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show open tickets only
In the global search it would be great if the open ticket were either separate from closed or removed closed tickets. Perhaps an option to removed closed ticket from the search. some shops might not like this, I personally find it hard to find open ticket by customer name unless I look really close
4 votes
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