I suggest you ...

Ability to see to which contact the email or SMS was sent on the "Ticket Comments"

Hi,
It would be nice to be able to see to which contact/recipient the email/SMS was sent to on the Ticket Comments.
Now that we can change contacts on tickets and even SMS to additional contacts it’s very confusing to who the email or SMS was sent to. Also, we sometimes changing contacts while we working on the tickets when we need to communicate with other contacts, So I think it’s very important to add it.
I'm sure it's pretty easy addition, just need to add another field next to the line where it shows when the email/SMS was emailed, and by which tech.

See an example here: https://www.dropbox.com/s/h385hi3kbw6h5mc/Ticket%20Comments.png?dl=0

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ILAN ELIYAHU shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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